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Senior Manager Fraud Operation information

See salary details

$22.5K

$118.3K

$210K

How much do senior manager fraud operation jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior manager fraud operation in the United States is $118,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Manager Fraud Operation, and why are they important?

To thrive as a Senior Manager Fraud Operation, you need expertise in fraud detection, risk management, and data analysis, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with fraud management systems, data analytics tools (like SAS or SQL), and relevant certifications such as Certified Fraud Examiner (CFE) are highly valued. Strong leadership, critical thinking, and effective communication skills help drive team performance and cross-functional collaboration. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining organizational integrity in high-risk environments.

How does a Senior Manager Fraud Operation typically collaborate with other departments to mitigate fraud risks?

A Senior Manager Fraud Operation works closely with departments such as IT, Compliance, Risk Management, and Customer Service to identify and address potential fraud threats. They coordinate cross-functional teams to develop and implement fraud detection strategies, share intelligence, and ensure that internal controls are robust. Regular meetings and data-sharing initiatives are common, fostering a proactive approach to emerging fraud trends and regulatory changes. This collaborative environment not only helps in quickly responding to incidents but also in continuously improving the organization’s overall fraud prevention framework.

What does a Senior Manager Fraud Operation do?

A Senior Manager Fraud Operation oversees teams and processes dedicated to detecting, preventing, and responding to fraudulent activities within an organization. They develop strategies, implement anti-fraud technologies, and ensure compliance with relevant laws and regulations. This role involves analyzing fraud trends, coordinating investigations, and working closely with other departments to minimize risk. The Senior Manager also provides leadership and training to staff to ensure effective fraud management.

What is the difference between Senior Manager Fraud Operation vs Fraud Analyst?

AspectSenior Manager Fraud OperationFraud Analyst
Required CredentialsBachelor's degree, often with management or finance certificationsBachelor's degree in finance, criminal justice, or related field
Work EnvironmentLeadership role overseeing teams and strategiesOperational role focusing on data analysis and investigation
Employer & Industry UsageFinancial institutions, e-commerce, bankingBanking, credit card companies, online payment platforms
Common Search & ComparisonStrategic, managerial responsibilitiesAnalytical, investigative tasks

The Senior Manager Fraud Operation focuses on leading fraud prevention strategies and managing teams, while the Fraud Analyst primarily conducts investigations and analyzes data to detect fraud. Both roles are essential in combating fraud but differ in scope, responsibilities, and seniority.

Infographic showing various Senior Manager Fraud Operation job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $118,258 per year, or $56.9 per hour.
Fraud Operations Senior Manager

Fraud Operations Senior Manager

Citigroup, Inc.

Sioux Falls, SD • On-site

$87K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

This Fraud Ops Sr Manager - C13 role is an integral part of the Financial Crimes and Fraud Prevention team, specifically within Global Operations for Commercial Card Fraud. The role focuses on enhancing the operational resilience of Commercial Card and Virtual Card offerings, which are critical payment solutions designed for streamlined expenses and secure online payments. As a global Sr Manager, this position is responsible for Commercial Card Fraud Operation's global dispute teams, process ownership, and vendor relations. It is crucial in driving a transformative, digital-first strategy to achieve industry-leading fraud performance while improving customer experience through automation and digitization.
Additional Qualifications:
  • 6-10 years of experience in fraud and/or dispute operations
  • Proven success as an operations manager of other managers and/or Officer level employees, expense management, and process target achievement
  • Demonstrated experience and understanding of Visa/Mastercard Association dispute guidelines.
  • Strong process management skills, with a track record of successfully creating, maintaining, and uplifting processes with a continuous improvement mindset toward endless improvement of process quality, process efficiency, and Client experience.
  • Proficiency in the review, design, and strategic uplift of operational controls, specifically within a fraud prevention context.
  • Fraud and/or Dispute experience required
  • Commercial Card experience preferred
  • Senior level experience in a similar position preferred
  • Spanish language proficiency preferred

Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
Primary Location:
5800 SOUTH CORPORATE PLACE
Primary Location Full Time Salary Range:
$87,600.00 - $131,400.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jun 11, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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