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Senior Manager Customer Operations Jobs in Indiana

InTek Logistics, Inc.

Be Seen First

Manager, Customer Operations - Intermodal

Indianapolis, IN · On-site

$55K - $75K/yr

InTek Logistics is hiring a Manager, Customer Operations - Intermodal to own the daily execution and service outcomes of intermodal freight moving across North America. This is not an entry-level ...

Urgent

Roadtex

Sr. Manager, Customer Success

Greenfield, IN · On-site

Senior Manager, Customer Success Roadtex Transportation has become a leader in the nationwide LTL ... Serve as the primary operational bridge between customer success, sales, operations, and business ...

Genesys

Sr, Manager Customer Success

Elkhart, IN · On-site

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Lead, coach, and develop a team of Customer Success Managers to deliver strong customer outcomes ...

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Senior Manager Customer Operations information

What does a Senior Manager of Customer Operations do?

A Senior Manager of Customer Operations oversees the teams and processes that interact with customers, ensuring high-quality service and efficient operations. They develop strategies to improve customer satisfaction, manage key performance indicators, and coordinate with other departments to resolve issues. Their responsibilities often include leading teams, setting operational goals, analyzing customer feedback, and implementing process improvements to enhance the overall customer experience.

How much money does a senior operations manager make?

A Senior Manager in Customer Operations typically earns between $80,000 and $130,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and performance incentives. Salaries tend to increase with additional skills such as data analysis, leadership, and process optimization.

What are the key skills and qualifications needed to thrive as a Senior Manager Customer Operations, and why are they important?

To thrive as a Senior Manager Customer Operations, you need expertise in operations management, process optimization, and customer service, typically supported by a bachelor’s degree in business or a related field and several years of managerial experience. Familiarity with CRM systems, data analytics tools, and workflow management platforms is crucial for overseeing team performance and customer interactions. Leadership, strategic thinking, and strong communication are vital soft skills for motivating teams and fostering a customer-centric culture. These abilities ensure efficient operations, high customer satisfaction, and the achievement of organizational goals.

How does a Senior Manager Customer Operations typically collaborate with other departments to enhance customer satisfaction?

A Senior Manager Customer Operations works closely with teams such as sales, product development, and IT to ensure seamless delivery of customer support and service improvements. Regular cross-functional meetings are common to align customer feedback with operational changes, and to address any systemic issues affecting the customer experience. By fostering strong interdepartmental relationships, Senior Managers can proactively resolve challenges, implement new processes, and drive initiatives that directly improve customer satisfaction and retention.

What is the highest salary of a senior manager?

The highest salary for a Senior Manager in Customer Operations can reach $150,000 to $200,000 or more annually, depending on the industry, company size, location, and experience. Senior managers with specialized skills or in high-demand sectors may earn additional bonuses and incentives. Compensation often includes base salary, performance bonuses, and benefits.

How much does a customer operations manager make?

The average salary for a Customer Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior Managers in customer operations often earn higher salaries, especially with specialized skills in data analysis, CRM tools, and leadership experience.

What does a senior manager of operations do?

A senior manager of customer operations oversees the daily functions of customer service teams, ensuring efficient processes and high customer satisfaction. They develop strategies, manage staff, analyze performance metrics, and implement improvements to meet organizational goals.
What cities in Indiana are hiring for Senior Manager Customer Operations jobs? Cities in Indiana with the most Senior Manager Customer Operations job openings:
Infographic showing various Senior Manager Customer Operations job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Manager, Customer Operations - Intermodal

Manager, Customer Operations - Intermodal

InTek Logistics, Inc.

Indianapolis, IN • On-site

Urgent

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

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Job description

InTek Logistics is hiring a Manager, Customer Operations - Intermodal to own the daily execution and service outcomes of intermodal freight moving across North America.

This is not an entry-level coordinator seat. And while it has a manager title, there are no people reporting to this position.

We are looking for someone who has already run intermodal operations and knows where the work actually lives, but we will consider candidates that have stong skills in truckload and / or drayage that can be transferred over to learning and applying their skills for intermodal shipments.

This person will be one of several Ops Managers reporting to the President of Customer Solutions and Pricing.

You are not managing a team. You are managing the freight, owning the moves end to end and being the person accountable for how they perform.

An intermodal move is a three-part service: origin dray, railroad linehaul, and destination dray. Most service failures trace back to the drayage legs, not the railroad, and this role owns the orchestration of all three as a single, truck-like experience for the shipper. If you have done this work before, you already know what that means on a Tuesday when a dray window is missed and the customer is calling.

What You'll Own

  • Day-to-day execution of intermodal shipments across all three legs (origin dray, linehaul, destination dray)
  • Drayage coordination and carrier relationships at origin and destination
  • Ramp and Class I railroad relationships, cutoffs, and routing decisions
  • Accessorial management: tracking, contesting, and preventing detention, demurrage, storage, per diem, and chassis charges before they reach the customer
  • Exception handling and the communication that goes with it, owning the problem rather than passing it along
  • Service performance on your freight and the metrics that hold it accountable
  • Close coordination with customer-facing teams so the shipper experience stays consistent

What We're Looking For

  • Direct intermodal operations experience (required, this is the role)
  • A working understanding of drayage, ramps, rail networks, and where the failure modes hide
  • Experience managing accessorial exposure and knowing how to keep it down
  • Calm, clear communication with customers and carriers under pressure
  • Comfort in a transportation management system (MercuryGate experience a plus, not required)
  • The judgment to make a routing or service call without waiting to be told
  • Someone who works well on their own and owns their book of freight without needing to be managed

How We Hire

We hire people who own the outcome. The ones who tell a shipper the truth even when it's inconvenient, and who treat a problem as theirs to solve rather than someone else's to blame. We weigh that disposition alongside the operational skill, because the skill can be built on and the disposition usually can't.

What We Offer

  • Competitive salary
  • Health, dental, and vision insurance
  • Short-term, long-term and life insurance
  • 401(k) with company match that fully vests on the day of contribution
  • Paid time off
  • A focused company that does one thing and works to be the best at it, not a brokerage chasing volume

Work Schedule

This is a hybrid position based out of our north-side Indianapolis office. Onsite Monday through Thursday, remote on Fridays, with occasional flexibility needed during peak shipping periods.

About InTek Logistics

InTek Logistics is a North American intermodal provider, roughly 95% intermodal and 5% truckload by design. That mix is on purpose. We exist to be good at one thing, contracting directly with every Class I railroad and owning the full intermodal move on behalf of our shippers rather than brokering disconnected handoffs. We compete on service, accountability, and long-term relationships, not transactional freight brokerage.

Company Description

InTek Logistics is a North American intermodal transportation provider based on the north side of Indianapolis. By design, our business is roughly 95% intermodal and 5% truckload. We exist to be good at one thing rather than chase volume across every mode.
We contract directly with every Class I railroad and own the full intermodal move on behalf of our shippers, origin drayage, rail linehaul, and destination drayage, as a single, accountable service rather than a series of disconnected handoffs. That ownership is what separates a real intermodal provider from a freight broker, and it is the standard we hold ourselves to on every shipment.
We compete on service, accountability, and long-term customer relationships, not transactional brokerage. We weigh character alongside capability when we hire, because skills can be taught and integrity cannot. The result is a focused, experienced team that takes pride in doing intermodal right.
InTek Logistics has built its reputation on operational excellence, honest counsel to shippers, and a commitment to making intermodal a dependable, truck-like service. If you want to be part of a company that does one thing and works to be the best at it, we would like to hear from you.