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Senior Manager Customer Operations Support Jobs in Michigan

PharMerica

Pharmacy Operations Support

Warren, MI · On-site

Administrative support for pharmacy management: Performs a wide range of general administrative ... senior living communities, and hospitals. We also cater to individuals with behavioral needs ...

BrightSpring

Pharmacy Operations Support

Warren, MI

Administrative support for pharmacy management: Performs a wide range of general administrative ... senior living communities, and hospitals. We also cater to individuals with behavioral needs ...

Nutrien

Seasonal Operations Support

Linwood, MI · On-site

Seasonal Operations Support Requisition ID: 33462 Location: Linwood, MI, USA, 48634 Workplace Type ... Load and deliver product to customers and/or custom application equipment * Maintain delivery ...

Pwc

Sales Operations Senior Manager [Retail]

Detroit, MI · On-site

$124K - $280K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Senior Manager & Summary The Opportunity As a Sales Operations Senior Manager [Retail], you will specialize in providing consulting ...

Becton, Dickinson and Company

Summary: Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence ... At BD, we are committed to supporting our associates' well-being, development, and success through ...

FastTek

IT Operations Support Senior Associate

Wayne, MI · On-site

$15.25 - $20/hr

Manage the organization's IT infrastructure, including servers, networks, storage systems ... Customer Support, Technical Support Experience Required: * Senior Associate Exp: 3 to 5 years ...

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Senior Manager Customer Operations Support information

What does a senior manager customer operations support do?

A senior manager in customer operations support oversees teams that handle customer inquiries, complaints, and service issues to ensure customer satisfaction. They develop strategies to improve support processes, analyze performance metrics, and coordinate with other departments to enhance overall service quality. Strong leadership, communication skills, and familiarity with customer support tools are essential for this role.

What cities in Michigan are hiring for Senior Manager Customer Operations Support jobs?

Cities in Michigan with the most Senior Manager Customer Operations Support job openings:

Pharmacy Operations Support

PharMerica

Warren, MI • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

PharMerica rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

65th of 113 rated pharmacies

Job description

Our Company

PharMerica

Overview

PharMerica is hiring a full time Pharmacy Operations Support Warren,MI 

Join our closed-door pharmacy team where you'll work in a non-retail environment, dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If you're passionate about delivering exceptional service and high-quality care, we want to hear from you. Apply today and become part of a team committed to making a difference! 

How YOU will benefit: 

  • Supportive team with room to work independently 
  • Ongoing training and career growth 
  • Advancement opportunities in a growing company 
  • Referral bonuses 

Benefits and perks for You! 

  • Medical, Dental, Vision insurance 
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) 
  • Tuition discounts & reimbursement 
  • 401(k)  
  • Company Paid Time Off*
  • Shift Differential  
  • DailyPay 
  • Pet Insurance 
  • Employee wellness and discount programs  

*Benefits may vary by employment status 

Responsibilities

As a Pharmacy Operations Support you will: 

  • Administrative support for pharmacy management: Performs a wide range of general administrative duties to ensure smooth daily operations.
  • Payroll and scheduling assistance: Supports payroll-related tasks, including timekeeping, scheduling, and attendance tracking.
  • Personnel file maintenance: Sets up, organizes, and maintains employee personnel records in alignment with company policies and compliance standards.
  • Productivity reporting support: Assists pharmacy leadership by preparing, reviewing, and distributing productivity and performance reports.
  • Workflow monitoring and staff coordination: Collaborates with the Pharmacist and Pharmacy Tech Supervisor to monitor workflow, reassign technicians and support staff, and ensure timely delivery launches.
  • Order tracking and issue resolution: Monitors incomplete orders, researches discrepancies, and ensures timely completion and delivery.
  • Operational coverage as needed: Provides backup support in roles such as Pharmacy Technician, Data Entry, or Distribution Coordinator when required.
  • Audit response and documentation: Responds to audit requests, gathers required documentation, and verifies prescription accuracy against manifests.
  • Record maintenance and compliance: Works with management to maintain, organize, and store prescription records in compliance with regulatory and company standards.
  • Special project support: Assists with various projects and initiatives as assigned by pharmacy leadership.
Qualifications

Qualifications:

 

Education / Learning Experience

  • High School Diploma or equivalent (This establishes the baseline educational requirement.)

Work Experience

  • Prior related experience (Experience in pharmacy operations, administrative support, or a similar environment is typically applicable.)

Skills / Knowledge

  • Proficiency with Windows-based software programs (Includes navigating common applications, basic troubleshooting, and using productivity tools.)

Licenses / Certifications

  • Desired: Pharmacy Technician License

*Position will be posted for a minimum of 7 business day  

About our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.Employment Type: PART_TIME

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