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Senior Manager Customer Operations Support Jobs in Michigan

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

Summit Therapeutics

The Senior Manager, CRM IT will serve as the technology and business process leader for Veeva CRM, ... Drive deployment and operational support of key Veeva CRM capabilities including: * Call Reporting

New

RXO

Customer Operations Representative

Ann Arbor, MI · On-site

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Ann Arbor, MI · On-site

As the Customer Operations Representative you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

Nutrien

Operations Support

Hart, MI · On-site

Operations Support Requisition ID: 32951 Location: Hart, MI, USA, 49420 Workplace Type: On-Site ... Load and deliver product to customers and/or custom application equipment * Maintain delivery ...

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Senior Manager Customer Operations Support information

What does a senior manager customer operations support do?

A senior manager in customer operations support oversees teams that handle customer inquiries, complaints, and service issues to ensure customer satisfaction. They develop strategies to improve support processes, analyze performance metrics, and coordinate with other departments to enhance overall service quality. Strong leadership, communication skills, and familiarity with customer support tools are essential for this role.

What cities in Michigan are hiring for Senior Manager Customer Operations Support jobs?

Cities in Michigan with the most Senior Manager Customer Operations Support job openings:

Customer Operations Manager

Hertz

Grand Rapids, MI • On-site

$54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

141st of 177 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary for this position is $54,000/yr

What You’ll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We’re Looking For:

  • 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor’s Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You’ll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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