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Senior Manager, Supplier Quality & Development

Role introduction

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation, service and modernization of elevators and escalators, we move 2.5 billion people a day and maintain approximately 2.5 million customer units worldwide - the industry's largest Service portfolio. You'll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 72,000 people strong, including 45,000 field professionals, all committed to manufacturing, installing and maintaining products to meet the diverse needs of our customers and passengers in more than 200 countries and territories.

The Senior Manager, Supplier Quality & Development, is accountable for driving end-to-end supplier quality excellence across a large and complex supply base. The position oversees a multi-site team of Supplier Quality Development Engineers and leads initiatives to improve supplier performance, reduce waste, and lower total cost of ownership. The role is responsible for defining and executing supplier quality strategies, ensuring consistent implementation of quality standards (including the Supplier Quality Manual, PPAP, and process certification), and managing corrective actions to resolve systemic issues. It directly supports a global supplier base with significant annual expenditure, ensuring compliance, product quality, and on-time delivery performance.

As Senior Manager, Supplier Quality & Development, On a typical day you will:

• Coordinating activities of a team of six (Florence location) and team of two (Bloomfield location) Supplier Quality Development Engineers driving Supplier improvements, eliminating waste, improving quality, performance and ultimately reducing costs.

• Supporting quality initiatives at Supply base consisting of approximately 130 Suppliers; of which 80% are Domestic and 20% International. Total yearly spend for these suppliers is approximately $300M per year.

• Defining, implementing and overseeing Quality improvement strategies across the Supply Base

• Ensuring that our Supplier Quality Manual is properly implemented and maintained throughout the Supply Base.

• Submitting, monitoring and evaluation of responses to corrective actions.

• Qualification of parts throughout the Supply Base using the PPAP process.

• Ensuring appropriate implementation of product changes at Supply Base.

• Resolving issues reported from our customers related to the products manufactured by our suppliers and that they are timely addressed and responses are provided to customers.

• Presenting quality progress to various levels of management at different forums among other activities or projects.

• Managingsupplier performance that impact key metrics such as on-time delivery, quality and factory disruption.

• Ensuring the team is delivering on Cost of Poor-Quality projects to positively impact the COPQ KPI

• Accountable for resolving systemic supplier quality and delivery problems to prevent production & projects interruptions, while ensuring high quality products.

• Support supply chain management activities: supply chain optimization and process improvement initiatives, including participation and action in programs designed for new product introduction or new equipment / factory projects.

• The managing of supplier part compliance and part KPI's through Process Certification, PPAP and Corrective Action process using lean management tools and culture.

What You Will Need to be Successful:

• BA/BS degree required

• Minimum of 7 years of relevant Quality experience required including experience leading engineering teams focused on delivering on quality KPI's

• Extensive knowledge of ISO9001, UL and CSA audits, PFMEA, Control Plan, Containment Plans, APQP, PPAP, RRCA, Gage R&R, SPC, and Data Analysis

• Demonstrated knowledge or experience with lean manufacturing systems or Six Sigma

• Program management skills and experience in supplier process improvements preferred

• Strong written and verbal communication

• Strong computer skills (Microsoft Word, Outlook, Excel, and PowerPoint)

Relocation is offered for the right candidate.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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