Job Summary:
1872 Consulting is seeking a Salesforce Development Engineer to join their Performance Services practice. This role involves full lifecycle engineering efforts on the Salesforce.com platform, including development, support, and enhancements, while collaborating with clients and project teams.
Responsibilities:
• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com platform.
• Participate in efforts to develop and execute testing, training and documentation
• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
• Act as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution.
Qualifications:
Required:
• Bachelor's degree required - Computer Science, MIS or equivalent
• Excellent organizational, verbal and written communication skills
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
• Demonstrated experience and knowledge of relational databases, data modeling, and ETL tools
• Experience with Agile development methodologies such as XP/SCRUM
• Experience with web services (REST & SOAP, JSON & XML, etc.)
• A desire to work with the latest tools, technologies, and methodologies (Force.com Platform, Eclipse, Talend Open Studio, Oracle, MySQL, Visual Studio 2012, object relational (O/R) mapping (NHibernate), NUnit)
• A desire to work within a fast-paced, collaborative, and team-based support environment
• Candidates must be eligible to work in the United States without limitation
Preferred:
• Experience working on Salesforce platforms or other CRM software packages (Microsoft CRM, InterAction, SalesLogix, Oracle On-Demand, SAP etc.)
• Software engineering skills with Java SE & EE (Java, JSF, SQL) preferred
• Force.com Certified Developer Certification desired
• ITIL v3 foundations certified preferred
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.