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Senior It Program Manager Jobs in Manchester, MI

Kla

IT Cybersecurity Operations Manager

Ann Arbor, MI

$114K - $194K/yr

Group/Division The Information Technology (IT) group at KLA is involved in every aspect of the ... People & Program Management * Lead, mentor, and develop a team of endpoint security engineers.

jbpco

Senior Program Manager

Ann Arbor, MI

$113K - $114K/yr

For more information, visit Senior Program Manager will be responsible for leading automation ... Stay current with emerging manufacturing technologies (e.g., Industry 4.0, robotics, additive ...

THOMSON REUTERS

Program Manager

Ann Arbor, MI · Hybrid

... senior management. About You You are a fit for the role of Program Manager if you have/are ... If you have any questions or would like more information about the position, please do not hesitate ...

Emerald Technologies

Program Manager

Saline, MI · On-site

Emerald Technologies has an exciting opportunity for a Program Manager join its Michigan team! The Program Manager is a strategic project-management professional who works on customer projects in a ...

Emerald Technologies

Program Manager

Saline, MI · On-site

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the Saline, MI team! The Program Manager is a strategic project management professional who supports ...

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All JobsIt Program JobsSenior It Program Manager JobsSenior It Program Manager Jobs in Manchester, MI

Senior It Program Manager information

See Manchester, MI salary details

$36K

$106.3K

$143.6K

How much do senior it program manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior it program manager in Manchester, MI is $106,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,100.00 and $107,600.00 per year, depending on experience, location, and employer.

What does a senior IT program manager do?

A Senior IT Program Manager oversees complex technology projects and initiatives within an organization. They are responsible for planning, executing, and delivering IT programs on time and within budget, while ensuring they align with business goals. Their role includes coordinating cross-functional teams, managing risks, and communicating with stakeholders at all levels. Senior IT Program Managers also ensure that all projects within their programs meet quality standards and comply with organizational policies.

What are the key skills and qualifications needed to thrive as a senior IT program manager?

To thrive as a Senior IT Program Manager, you need expertise in program management, IT systems, and business strategy, typically backed by a bachelor's or master's degree in a related field and several years of leadership experience. Familiarity with project management tools (like Jira, MS Project), methodologies (Agile, Waterfall), and certifications such as PMP or PgMP is often required. Outstanding communication, stakeholder management, and problem-solving skills set top performers apart in this role. These skills ensure the successful delivery of complex IT programs, alignment with organizational goals, and effective team and stakeholder collaboration.

What are some common challenges faced by senior IT program managers when leading cross-functional teams?

Senior IT Program Managers often encounter challenges such as aligning priorities across diverse departments, managing communication between technical and non-technical stakeholders, and handling shifting project requirements. Balancing resources and resolving conflicts among team members are also frequent hurdles. Successfully navigating these challenges requires strong leadership, adaptability, and effective stakeholder management to ensure projects stay on track and deliver value to the organization.

What is the difference between Senior It Program Manager vs It Project Manager?

AspectSenior It Program ManagerIt Project Manager
CredentialsPMI-PMP, PgMP, or equivalent certificationsPMI-PMP or CAPM often preferred
Work EnvironmentOversees multiple projects and programs across departmentsManages individual projects within a specific scope
ResponsibilitiesStrategic planning, program coordination, stakeholder managementProject execution, scheduling, resource management
Industry UsageCommon in large enterprises and IT departmentsWidely used in various organizations for project delivery

The main difference is that a Senior It Program Manager oversees multiple related projects and aligns them with organizational goals, while an It Project Manager focuses on managing individual projects. The senior role involves strategic planning and stakeholder coordination, whereas the project manager handles day-to-day project execution.

Is a senior IT program manager a high level position?

A senior IT program manager is a high-level position responsible for overseeing multiple projects and strategic initiatives within an organization. It typically requires extensive experience, leadership skills, and knowledge of project management methodologies like PMI or Agile. This role often reports to executive leadership and involves managing large teams and budgets.

What cities near Manchester, MI are hiring for Senior It Program Manager jobs?

Cities near Manchester, MI with the most Senior It Program Manager job openings:

Infographic showing various Senior It Program Manager job openings in Manchester, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,312 per year, or $51.1 per hour.

Senior IT Customer Support Specialist

Ann Arbor, MI

HEITECH SERVICES
Business Management Consulting • 201 - 500 employees
Learn more about HEITECH SERVICESexternal

Full-time

Posted yesterday

New

Job description

Description

Provides senior-level IT customer support in Ann Arbor, Michigan, supporting Windows, Linux, macOS, cloud applications, user accounts, and conference-room A/V systems. The specialist deploys, configures, troubleshoots, and maintains laptops, workstations, peripherals, software, and user access while providing responsive technical support to end users.


Responsibilities include supporting Microsoft Active Directory and Google Workspace, performing operating-system and application patching using tools such as Webmin, apt, IBM BigFix, Windows Update, and PDQ Deploy/Inventory, troubleshooting hardware and A/V issues, managing equipment deployment and recovery, and preparing recurring account, patching, compliance, and progress reports.

Key Responsibilities:

  • Physically deploy new workstations and laptops to personnel offices or cubicles, verify equipment is functioning properly, and recall IT equipment when users depart GLERL.
  •  Add, delete, and modify user accounts in GLERL Microsoft Windows Active Directory. 
  •  Add, delete, and modify NOAA Gmail accounts, Gmail mailing-group memberships, and NOAA Google Voice accounts. 
  •  Patch Linux servers and workstations using Webmin and related Linux update tools such as apt. 
  •  Use NOAA BigFix to patch Linux, Windows, and macOS systems and use PDQ Deploy/Inventory to patch applications as needed. 
  •  Assist users with scheduling virtual and in-person meetings in designated conference spaces and troubleshoot virtual and physical A/V issues. 
  •  Prepare the monthly User Account & Access Audit Log, Patching & System Compliance Summary, and Monthly Progress & Status Report within required timeframes. 
  •  Maintain the Government-owned property listing and submit travel requests/logs when travel is required.
     

Requirements

  •  High school diploma or equivalent. 
  •  Knowledge of and experience installing, configuring, or providing technical support for Google Workspace, including Calendar, Gmail, Docs, Sheets, Slides, and Meet. 
  •  Experience supporting Microsoft Active Directory user-account administration. 
  •  Experience supporting Linux operating-system updates using Webmin and apt. 
  •  Experience supporting Windows and application patching using Windows Update, PDQ Deploy/Inventory, and IBM BigFix. 
  •  Experience installing and supporting Microsoft Office applications, including Word, Excel, and PowerPoint. 
  •  Experience troubleshooting basic Audio/Video equipment, including projectors, webcams, microphones, speakers, and amplifiers.
  •  Must be able to read, write, and speak English. 
  •  Must be a U.S. Citizen and have the ability to obtain and maintain a NACI or higher-level investigation/clearance.  
  •  Must be technically competent to perform the work without Government-provided training. 


 Preferred: 

  •  PowerShell, Python, or comparable scripting experience. 
  •  Workflow automation and process automation experience. 
  •  APIs, integrations, Power Automate, or comparable Government-approved automation tools. 
  •  Data manipulation, analysis, dashboard development, and automated reporting. 
  •  Root-cause analysis and strong technical documentation. 
  •  AI implementation or use-case analysis, including prompt and workflow engineering. 
  •  Cybersecurity-aware automation practices. 
  •  Demonstrated process-improvement experience. 

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements. 

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.  
 

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