Senior Infrastructure Technician Jobs in Reston, VA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of Cloud Computing. We are currently expanding our Network and Cable decommission (NCD) team and are looking for a Decommissioning Technician with a robust technical understanding of network and infrastructure implementation concepts and the drive and vision to take AWS to the next level. The NCD team are looking to hire a highly motivated, best-in-class individual who will work closely with project management, network engineers and operations teams to facilitate smooth project delivery. The Decomm Technician will be responsible for executing multiple concurrent project activities and communicate the clear status of each project on both regular and ad hoc/as needed cadences.
RESPONSIBILITIES:
Operational:
- Adhere to security and safety best practices in the data center
- Decommission network racks and equipment in line with internal SLAs
- Manage assigned work and priorities through ticketing system and/or workflows.
- Interact with other datacenter personnel to coordinate work activity
- Contribute ideas to improve operational efficiency
- Participate in team meetings for metric analysis and project status updates
Problem Solving
- Maintain the highest level of network availability by reviewing activity and proceeding with the highest level of operational paranoia
- Escalate to senior technicians, TIPM and management as needed/required
Mentoring:
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
- Support the onboarding of new technicians through the NCD training and certification program by instructing and observing trainee technicians
Hiring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
Key job responsibilities
- Follow all production, safety and quality standards, codes and industry best practices.
- Physical Decommissioning of network and cabling infrastructure in a Data Center environment.
- Manage assigned work and priorities through ticketing system and/or workflows.
- Scope the level of effort assigned, validate all work is ready for decommissioning, create change requests to perform work, and timely execute effort that has been assigned.
- Provide structured feedback/updates to Stakeholders via ticketing system and/or messaging channels.
- All efforts need to be documented via ticketing system.
- Effectively co-ordinate and deliver multiple tasks concurrently.
- Exhibit quality workmanship on all work and maintain Data Center safety and cleanliness.
- Effectively leverage the logical tools and systems that are provided.
- Collaborate with various peers and stakeholders to remove obstacles.
- Read and comprehend datacenter build documentation, and site specific layout material.
- Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
- Travel within geographical work area is required
- Travel up to 25% of time outside traditional work area may be required depending on your primary region.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 1+ years of computer networking experience
- Experience with data center operations: inventory management, hot/cold aisles, security
- 2+ years hands-on experience with network equipment deployment, diagnostics, and ticketing systems
- Working knowledge of power distribution units (PDU) and battery/UPS systems
PREFERRED QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- Experience with cabling infrastructure best practices and methodologies
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Can lift and rack equipment up to 40 pounds
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 30.91 - 54.18 USD hourly