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Senior Fraud Operations Manager Jobs in Arizona (NOW HIRING)

US Bank

Fraud Prevention Analyst

Tempe, AZ

You will work closely with fraud operations, technology, risk management, and business partners to investigate anomalies, identify performance shifts, and conduct root-cause analysis that informs ...

US Bank

Fraud Strategy Data Analyst

Tempe, AZ

... and operations management associated with the product lines - Strong analytical skills relative to evaluating fraud prevention infrastructure and forecasting fraud loss trends - Strong project ...

Amazon

Sr. Operations Manager

Tucson, AZ · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching ...

Amazon

Sr. Operations Manager

Phoenix, AZ · On-site

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or ...

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

$97K - $145K/yr

What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for ...

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Senior Fraud Operations Manager information

What does a senior fraud operations manager do?

A Senior Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, especially in financial services. They develop and implement fraud detection strategies, monitor transactions, and ensure compliance with regulatory requirements. Additionally, they analyze fraud trends, coordinate with law enforcement, and provide training to staff on fraud prevention. Their role is crucial in minimizing financial losses and maintaining the integrity of company operations.

What are the key skills and qualifications needed to thrive as a senior fraud operations manager, and why are they important?

To thrive as a Senior Fraud Operations Manager, you need expertise in fraud detection, risk management, and analytical problem-solving, often supported by a degree in finance, business, or a related field. Familiarity with fraud analytics software, case management systems, and relevant certifications such as Certified Fraud Examiner (CFE) are typically required. Exceptional leadership, communication, and decision-making skills help you manage teams and collaborate across departments. These abilities are essential for effectively mitigating fraud risks, ensuring regulatory compliance, and maintaining organizational integrity.

How does a senior fraud operations manager typically collaborate with other departments to improve fraud prevention strategies?

A Senior Fraud Operations Manager regularly partners with teams such as IT, risk management, compliance, and customer service to develop and implement comprehensive fraud prevention strategies. This collaboration may involve leading cross-functional meetings to analyze emerging fraud trends, refining detection processes, and ensuring regulatory compliance. By working closely with these departments, the manager ensures that both technological solutions and human processes are aligned to minimize risk and protect the organization. Effective communication and coordination are key, as successful fraud mitigation often requires input and support from multiple groups within the company.

What is the difference between Senior Fraud Operations Manager vs Fraud Analyst?

AspectSenior Fraud Operations ManagerFraud Analyst
Required CredentialsBachelor's degree, experience in fraud management, certifications like CFE or CFCSBachelor's degree, often entry-level, certifications like CFE beneficial
Work EnvironmentLeadership role overseeing teams, strategic planning, cross-department collaborationAnalytical role focused on data analysis, investigation, and reporting
Employer & Industry UsageFinancial institutions, e-commerce, fintech companiesBanking, credit card companies, online payment platforms

The Senior Fraud Operations Manager typically oversees fraud prevention strategies and manages teams, requiring more experience and leadership skills. In contrast, a Fraud Analyst focuses on investigating fraud cases and analyzing data. Both roles are essential in fraud prevention but differ in scope, responsibilities, and seniority.

Fraud Operations Specialist I, II, III, Senior

Glendale, AZ • On-site

Global Credit Union
Finance and Insurance • 1 - 5K employees
Learn more about Global Credit Unionexternal

$57K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Reports to: Fraud Operations Officer

Functions Supervised: None

Primary Functions: Perform activities in support of Fraud department.  Manage incoming and outgoing telephone interactions. Responsible for identifying, gathering, and reviewing documentation to support investigative activities for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.

 

Duties and Responsibilities:

  1. Receive inbound calls and place outbound calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program
  2. Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
  3. Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
  4. Create affidavits and send to branches/members with support documentation.
  5. Process inbound mail for Fraud Operations.
  6. Locate surveillance and review recorded calls to support investigations.
  7. Create and send collection letters to other financial institutions to mitigate loss.
  8. Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
  9. Perform other duties as assigned.

Education: High school graduate or equivalent.

 

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions.  Comfortable with technology.  Ability to understand and apply regulations and procedures to case evaluations.  

 

Tenure: Assignment to Fraud Operations Specialist I, (category 14), Fraud Operations Specialist II, (category 13), Fraud Operations Specialist III, (category 12), or to Senior Fraud Operations Specialist, (category 11), will be determined by the candidate’s education or experience. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.


Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.


$57,484 - $90,230 annually
$53,226 - $81,405 annually
$49,284 - $73,391 annually
$45,633 - $66,624 annually
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

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