Senior Field Service Engineer Jobs in Amherst, MA

Field Service Engineer, Northeast (Albany, NY)

LOCATION AND WORK MODEL

This position is field based and covers the Northeast region. Candidates must currently reside in the Albany, Schenectady, or Saratoga area of New York. This position requires significant regional travel. We currently have 1 opening for this role.

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI generated content. Submissions that show evidence of AI manipulation, including AI written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

RECRUITMENT FRAUD NOTICE

All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to HRGeneralmailbox@sma-america.com.

PURPOSE OF THE POSITION

The Field Service Engineer is responsible for assisting and performing warranty repairs and the commissioning of SMA utility inverters in the field. The Field Service Engineer is responsible for assisting with commissioning, troubleshooting, repairing, and learning to analyze data, operation and maintenance activity, and utility inverter applications.

PRIMARY DUTIES / RESPONSIBILITIES

• Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third party accessories sold by SMA for use with the inverters.
• Maintains an accurate inventory count of spare parts provided by SMA.
• Works regularly with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Assists with, performs, and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• A bachelor's degree in a technical field is strongly preferred, or equivalent experience working in the renewables industry.
• At least 3 years of experience in electrical, electronic, and/or network communications.
• Current residence in the Albany, Schenectady, or Saratoga area of New York.
• Ability to analyze and solve problems effectively.

PREFERRED QUALIFICATIONS

• Prior experience in the renewable energy industry.
• Knowledge of solar and/or alternative energy markets.
• Knowledge of the National Electric Code.

OTHER SPECIALIZED SKILLS

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Ability to work a nonstandard work schedule as needed or required.
• This position requires significant domestic and possible international travel.
• Extent of responsibility: Regional.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards and to weather of extreme temperatures. The noise level in the work environment is usually moderate.

WE OFFER

• Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model: Field based, with a home office in the Albany, Schenectady, or Saratoga area of New York.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.