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Senior Disability Representative Jobs in Texas (NOW HIRING)

Thales Group

Senior Renewals Representative

Austin, TX · On-site

$105.88 - $200.75/hr

Thales is hiring an experience Senior Renewals Representative that will lead with ambition and ... Thales is an Equal Opportunity Employer, including disability/veterans.If you need an accommodation ...

UHS

SR BUSINESS DEV REP

Arlington, TX · On-site

Website: Sr. Business Development Representative The Sr. Business Development Representative will ... origin, disability status, protected veteran status or any other characteristic protected by ...

UHS

SR BUSINESS DEV REP

Arlington, TX · On-site

Website: Sr. Business Development Representative The Sr. Business Development Representative will ... origin, disability status, protected veteran status or any other characteristic protected by ...

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All JobsDisability Representative JobsSenior Disability Representative JobsSenior Disability Representative Jobs in Texas

Senior Disability Representative information

What is a senior disability representative?

Senior Disability Representatives are professionals who assist individuals in navigating the Social Security disability benefits process. They help clients prepare and submit applications, gather necessary documentation, and represent them during hearings or appeals. With advanced experience, they often handle complex cases and provide guidance throughout the entire process to improve the chances of a favorable outcome. Their role is crucial in ensuring that clients understand their rights and receive the benefits they are entitled to.

What are the key skills and qualifications needed to thrive as a senior disability representative?

To thrive as a Senior Disability Representative, you need in-depth knowledge of disability law, Social Security Administration (SSA) processes, and strong case management experience, often supported by a relevant degree or certification. Familiarity with SSA electronic filing systems, case tracking software, and medical documentation tools is typically required. Exceptional interpersonal skills, attention to detail, and persuasive communication set top performers apart in this role. These skills and qualifications are crucial for effectively advocating for clients, ensuring accurate case presentation, and achieving successful outcomes in complex disability claims.

What are some common challenges senior disability representatives face when handling complex cases, and how can they overcome them?

Senior Disability Representatives often encounter challenges such as managing high caseloads with varying medical and legal complexities, staying updated on frequently changing disability regulations, and effectively communicating with clients who may be under significant stress. Success in this role involves strong organizational skills, continual professional development to remain current with Social Security rules, and a compassionate approach to client interactions. Building strong relationships with healthcare providers and legal professionals also helps representatives gather necessary documentation and craft compelling cases.

What qualifications do you need to work with people with disabilities?

A Senior Disability Representative typically needs a high school diploma or equivalent, with many roles requiring post-secondary education or specialized training in social work, rehabilitation, or related fields. Relevant skills include strong communication, empathy, knowledge of disability laws and benefits, and proficiency with case management tools. Certifications such as the Social Security Disability Insurance (SSDI) or vocational rehabilitation credentials can also be beneficial.

What are the most commonly searched types of Disability Representative jobs in Texas?

The most popular types of Disability Representative jobs in Texas are:

What cities in Texas are hiring for Senior Disability Representative jobs?

Cities in Texas with the most Senior Disability Representative job openings:

Senior Disability Representative jobs near you
Infographic showing various Senior Disability Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Senior Customer Experience Representative (CX3)

Thetrashgurus

Richardson, TX • On-site

$59 - $72/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Senior Customer Experience Representative (CX3)

Richardson, United States | Posted on 08/25/2026

  • Salary $65,000 base + quarterly performance bonus (up to 30% of base) + team collaboration bonus
  • State/Province Texas
  • Country United States
Job Description

About Downstream

Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential — but often overlooked — sectors of our economy.

We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment — all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.

We're not just about convenience — we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let's build better, together.

About the Role

We're looking for a Senior Customer Experience Representative (CX3) to own our most complex customer work: enterprise onboarding, churn recovery, QBRs, expansion conversations, and multi-product quoting — while serving as the quality gate and coach for the reps around you. This is the senior customer-facing tier at Downstream, built for someone who can run high-stakes accounts and raise the people next to them simultaneously.

Every ticket has one owner — you. You'll operate inside a clear SLA framework, be the escalation point below the team lead, and be paid on your own measurable performance.

Please note: standard working hours for this role are 0830–1730 in your local time zone.

What You'll Do
  • Facilitate QBRs on a 30/60/90-day cadence across your book
  • Own churn-risk intervention — the recovery plan is yours end to end
  • Run expansion and upsell conversations across accounts
  • Build complex, multi-product quotes and scope new projects
  • Own enterprise customer onboarding through the full lifecycle
  • Source suppliers for strategic and complex customer needs
  • QC team output before close and coach CX2 development
  • Make the call on finance and compliance escalation triggers
Role Specifics
  • Ownership model: single-owner resolution — every ticket, open to close
  • SLA framework: Critical first action in 5–10 minutes · High in 15 · Standard in 30 min–2 hrs
  • KPI structure: SLA compliance 40% · time to first action 25% · Execution Quality Score 25% · throughput 10%
  • Scope: complex quotes, enterprise accounts, above-threshold refunds, churn ownership
  • Escalation: you are the tier below the team lead — account-loss risk and non-standard terms go up, everything else stops with you
  • Schedule: 0830–1730 local time — a full 8-hour shift with a one-hour lunch
Compensation

$65,000 per year base, plus a quarterly performance bonus of up to 30% of base at the top tier, plus a team collaboration bonus.

Requirements
  • 3–5 years in account management, customer success, or consultative sales
  • Experienced with complex, multi-stakeholder accounts
  • A natural coach — your standard becomes the team's standard
  • Calm in de-escalation and persuasive in recovery conversations
  • Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
  • Medical, dental, and vision insurance
  • 401(k) with a company match
  • Company equity — be an owner in what we're building
  • Paid time off, paid holidays, and floating holidays
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