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Senior Desktop Support Jobs in Walpole, MA (NOW HIRING)

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA

$23 - $29.25/hr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$80K - $105K/yr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Arrowstreet Capital

Senior Desktop Engineer

Boston, MA · On-site

$120K - $310K/yr

Job Overview Arrowstreet Capital is seeking a Senior Desktop Engineer to help design, support, and modernize the firm's end-user computing environment. Technology is a core part of the Arrowstreet ...

Ropes & Gray

Senior Desktop Engineer

Boston, MA · On-site

Overview The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in ...

Arrowstreet Capital LP

Senior Desktop Engineer

Boston, MA · On-site

$120K - $310K/yr

Job Overview Arrowstreet Capital is seeking a Senior Desktop Engineer to help design, support, and modernize the firm's end-user computing environment. Technology is a core part of the Arrowstreet ...

Talent Groups

Desktop Support

Boston, MA · On-site

$22 - $28/hr

Desktop Support Location: 133 Brookline Ave, Boston, MA 02215 Duration: Contract Required Skills & Experience: * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written ...

Artech Information System LLC

DESKTOP SUPPORT

Quincy, MA · On-site

$21.25 - $27/hr

Desktop Support Representative Onsite Support Location: North Quincy,MA Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

BCforward

Desktop Support

Billerica, MA · On-site

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire) End Client: Merck Minimum Wage to Contractor: $17.86 Job Duties: Responsible for installing ...

Artech Information System LLC

DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Artech Information System LLC

desktop support

Boston, MA · On-site

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Revel Staffing

Desktop Support Technician

Providence, RI · On-site

$78K - $108K/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing ...

Collabera

Desktop Support Speicalist

Mansfield, MA · On-site

Qualifications Provides phone and desktop support/consulting services and problem resolution. Images and Deploys computers for New Hires and Upgrades. Provides on-site desktop support services and ...

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Senior Desktop Support information

See Walpole, MA salary details

$16

$39

$65

How much do senior desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior desktop support in Walpole, MA is $39.44, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $52.40 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Walpole, MA?

The most popular types of Desktop Support jobs in Walpole, MA are:

What job categories do people searching Senior Desktop Support jobs in Walpole, MA look for?

The top searched job categories for Senior Desktop Support jobs in Walpole, MA are:

What cities near Walpole, MA are hiring for Senior Desktop Support jobs?

Cities near Walpole, MA with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Walpole, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,034 per year, or $39.4 per hour.

Senior Desktop Support

Programmers.io

Boston, MA • On-site

Contractor

Re-posted 21 days ago

Job description

Senior Desktop Support provides on-site IT support for providers and practice managers in

a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.

• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.

• Management of IT assets including

o Receiving large orders of equipment

o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand

o Managing shipping and returns of assets from remote staff.

• Support project work which includes but not limited to the following:

o New product Rollouts

o Department moves and buildouts.

o Refresh of Desktop IT equipment.

• Provide training and directions to other Desktop members as needed.

o Provide feedback on staff to management.

Desktop Support provide technical support to the enterprise. This function includes

employees working on incident management response and restoration; determination of

issue priority, provisioning, and service request fulfillment; installations, upgrades, and

releases/deployments; and problem management analysis and resolution.

- Support Remote and Work-From-Home Staff

- Be proficient in oral and written communication

- Have skills in data analysis and solution development

- Effective time and resource management

- Strong deductive skills for system analysis and problem-solving

- Ability to manage multiple activities

- Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related

technologies.

- Analyzes and investigate complex IT issues as they arise

-In-depth knowledge of PC hardware and peripherals.

- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data

Migration.