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Senior Desktop Support Engineer Jobs in Nevada (NOW HIRING)

BOXABL

AR Developer/Engineer

Las Vegas, NV · On-site

$129K/yr

... to support customer-facing sales and design experiences * Collaborate with design engineers to ... You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.

Voyager Technologies

IT Support Specialist

Reno, NV · On-site

We are seeking a Mid to Senior level IT Specialist to provide onsite support for our Reno, NV ... Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including ...

Socket.dev

IT Support Specialist

Reno, NV · On-site

We are seeking a Mid to Senior level IT Specialist to provide onsite support for our Reno, NV ... Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including ...

Wynn Resorts

Specialist - IT Support

Las Vegas, NV · On-site

Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues. * Stay current with system information, changes ...

Wynn Las Vegas

Specialist - IT Support

Las Vegas, NV

Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues. * Stay current with system information, changes ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Nevada

Senior Desktop Support Engineer information

See Nevada salary details

$22.9K

$105.2K

$161.9K

How much do senior desktop support engineer jobs pay per year?

As of Sep 15, 2026, the average yearly pay for senior desktop support engineer in Nevada is $105,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $126,800.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are the most commonly searched types of Desktop Support Engineer jobs in Nevada?

The most popular types of Desktop Support Engineer jobs in Nevada are:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,154 per year, or $50.6 per hour.

Help Desk Engineer - Desktop Support

Las Vegas, NV

Phoenix Staff
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Phoenix Staffexternal

$60K - $80K/yr

Full-time

Posted 20 days ago

Job description

Title: Help Desk Engineer - Desktop Support

Location: Las Vegas, NV — On-Site

Type: Full-Time

Compensation: $60,000–$80,000 annually, depending on experience


We are seeking a Help Desk Engineer - Desktop Support to provide high-quality, hands-on technical support in an on-site IT training center environment. This role supports a range of users, including C-level executives and senior leadership, making exceptional communication skills, professionalism, discretion, and customer service essential.

The Help Desk Engineer will troubleshoot and support desktops, laptops, mobile devices, Microsoft 365 applications, collaboration technologies, network connectivity, and specialized business applications. The successful candidate will combine strong technical troubleshooting abilities with the ability to explain technical concepts clearly to users at all levels of an organization.

The selected candidate will have an opportunity to shadow and train alongside an experienced engineer through the end of the year, providing valuable knowledge transfer and hands-on exposure to the environment.


Key Responsibilities

  • Provide responsive, professional technical support to employees, executives, and senior leadership.
  • Troubleshoot desktop, laptop, mobile device, account, email, authentication, MFA, VPN, Wi-Fi, network, and printer issues.
  • Configure, deploy, troubleshoot, re-image, upgrade, and replace Windows and macOS computers.
  • Set up and support monitors, docking stations, printers, conference room equipment, video conferencing systems, and other office technology.
  • Configure and support company-issued iPhones and manage devices using Microsoft Intune.
  • Support Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
  • Assist with Microsoft 365 accounts, licensing, device enrollment, policies, Entra ID (Azure AD), and MFA.
  • Troubleshoot specialized applications, including Maestro PMS, Daylight, and Scala digital signage.
  • Provide remote technical support using ScreenConnect.
  • Coordinate with external vendors and service providers when issues require additional technical expertise.
  • Document incidents, troubleshooting steps, and resolutions accurately within the IT ticketing system.
  • Develop and maintain knowledge-base documentation for common technical issues.
  • Identify recurring problems and recommend opportunities for long-term resolution or process improvement.
  • Communicate technical information clearly and professionally to both technical and non-technical users while maintaining appropriate confidentiality.


Qualifications

  • 3+ years of experience in help desk, desktop support, or a similar end-user technical support role.
  • Demonstrated ability to support C-level executives and senior leaders with professionalism, discretion, responsiveness, and strong customer service.
  • Strong verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language.
  • Hands-on experience supporting Windows 11 and macOS environments.
  • Experience with Microsoft 365, Microsoft Intune, Entra ID (Azure AD), and multi-factor authentication.
  • Experience configuring and troubleshooting computers, mobile devices, and iPhones.
  • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to prioritize multiple requests, manage competing responsibilities, and work independently in a fast-paced support environment.


Preferred Skills

  • Experience supporting technology within hospitality, resort, casino, or similar service-focused environments.
  • Experience with ScreenConnect or comparable remote-support tools.
  • Familiarity with Maestro PMS, Daylight, Scala, or similar specialized business applications.
  • Microsoft certifications such as MS-900, MD-102, or related credentials.
  • Familiarity with emerging AI and automation technologies such as Microsoft Copilot, Power Automate, ChatGPT, or Claude.