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Senior Desktop Support Engineer Jobs in Nevada (NOW HIRING)

IGT

Technical Support Engineer III

Las Vegas, NV

Provide technical support to field engineers, technicians, product specialists, and customers ... Knowledge of desktop/mobile browser debugging and systems networking * Knowledge and understanding ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Every day, our engineers, innovators, creators, and problem-solvers work together to develop and ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental Brands

IT Support Specialist

Reno, NV

Every day, our engineers, innovators, creators, and problem-solvers work together to develop and ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

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Elemental Brands

IT Support Specialist

Reno, NV · On-site

Every day, our engineers, innovators, creators, and problem-solvers work together to develop and ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Nevada

Senior Desktop Support Engineer information

See Nevada salary details

$22.9K

$105.2K

$161.9K

How much do senior desktop support engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior desktop support engineer in Nevada is $105,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $126,800.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are the most commonly searched types of Desktop Support Engineer jobs in Nevada?

The most popular types of Desktop Support Engineer jobs in Nevada are:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $105,154 per year, or $50.6 per hour.

Junior Enterprise Site Support Engineer

Echo Global Logistics

Reno, NV

Full-time

Posted 10 days ago

Echo Global Logistics rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

ABOUT THE POSITION

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

PRINCIPLE ACCOUNTABILITIES

- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.

- Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.

- Effectively communicate status of reported problems to all necessary parties.

- Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.

- Develops action plans for self; Looks for and takes advantage of opportunities for improvement.

- Documents troubleshooting steps, communications, and resolution details in tickets for future review.

ABOUT THE REQUIREMENTS

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

DESIRED TECHNICAL SKILLS :

- Working knowledge of Microsoft Windows desktop systems.

- Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.

- Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.

- Ability to absorb and retain information quickly.

- Strong attention to detail.

- Prior Help desk experience is a plus.

- Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

- The ability to present information in a user-friendly language.

- Exceptional customer service skills.

- Experience working in a team-oriented collaborative environment.

- Strong interpersonal, verbal, and written communication skills.

- Excellent telephone communication skills.

Work Environment/Physical Demands Summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

This role is eligible for a bonus that is based on a combination of personal and business performance.

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