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Senior Customer Service Representative Jobs in West Springfield, MA

TEEMA

Customer Service Rep - CT

Hartford, CT · On-site

$16.25 - $22/hr

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset ...

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Senior Customer Service Representative information

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$12

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for senior customer service representative in West Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in West Springfield, MA?

The most popular types of Customer Service Representative jobs in West Springfield, MA are:

What are popular job titles related to Senior Customer Service Representative jobs in West Springfield, MA?

For Senior Customer Service Representative jobs in West Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in West Springfield, MA look for?

The top searched job categories for Senior Customer Service Representative jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Senior Customer Service Representative jobs?

Cities near West Springfield, MA with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in West Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,825 per year, or $23 per hour.

Customer Service Rep - CT

Hartford, CT • On-site

TEEMA
Recruiting and Staffing Services • 201 - 500 employees
Learn more about TEEMAexternal

$16.25 - $22/hr

Other

Re-posted 21 days ago

Job description

Job Title: Customer Service Rep - CT Job ID: 78708 Location: Hartford, Connecticut Overview: As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. What you will be doing:
  • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
  • Properly forward calls to Call Center Leadership or other CT agencies per procedures.
  • Provide clear, complete, accurate and objective information based on full understanding of program requirements.
  • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
  • Work with consumers in difficult situations.
  • Handle and data enter complaints in accordance with approved policies and procedures.
  • Meet and exceed daily standards for calls answered, customer service, and quality.
What you must have:
  • ???????You will need to have the ability to ensure call resolution in a timely manner
  • Have excellent verbal and written communication skills,
  • Ability to maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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