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Senior Customer Service Representative Jobs in Rohnert Park, CA

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

APOYO FINANCIERO INC

Customer Service Representative

Napa, CA · On-site

$20 - $20.50/hr

  • Medical

  • Retirement

  • PTO

Perfil ideal: * Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atención al cliente. * Bilingüe inglés/español. * Gusto por trabajar con metas ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Lincare

Customer Service Rep

Santa Rosa, CA

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

  • Medical

  • Retirement

  • PTO

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

  • Medical

  • Retirement

  • PTO

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

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Showing results 21-40

All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Rohnert Park, CA

Senior Customer Service Representative information

See Rohnert Park, CA salary details

$13

$25

$38

How much do senior customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior customer service representative in Rohnert Park, CA is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $28.22 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Rohnert Park, CA?

The most popular types of Customer Service Representative jobs in Rohnert Park, CA are:

What are popular job titles related to Senior Customer Service Representative jobs in Rohnert Park, CA?

For Senior Customer Service Representative jobs in Rohnert Park, CA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Rohnert Park, CA look for?

The top searched job categories for Senior Customer Service Representative jobs in Rohnert Park, CA are:

What cities near Rohnert Park, CA are hiring for Senior Customer Service Representative jobs?

Cities near Rohnert Park, CA with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you

Customer Service Representative

Vicar Operating dba VCA

Rohnert Park, CA

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Veterinary Client Service Representative $20–$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends

Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most.

As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear — handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly.

Schedule: This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!).

What you'll do:

  • Greet clients warmly, in person and on the phone
  • Manage calls, texts, emails, and scheduling
  • Explain treatment fees and payment options
  • Keep patient records and electronic systems organized
  • Bring calm, clear communication to a fast-paced environment

What you bring:

  • Availability for nights and weekends
  • Client service experience (veterinary or medical preferred)
  • Compassion for pets and people
  • Sharp attention to detail and great judgment under pressure
  • Honesty, accountability, and a love of learning

What we offer:

  • Educational support and real career growth
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Generous pet discounts
  • A genuinely supportive team

Ready to bring your people skills (and your love of animals) to our team? Apply today.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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