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Senior Customer Service Representative Jobs in Rincon, GA

Blueprint Management Group

Customer Service Rep

Rincon, GA

$14.50 - $19.75/hr

We have openings for Customer Service Representatives to join our growing marketing team. We offer a competitive compensation package, excellent benefits and room for advancement! All representatives ...

Pizza Hut

Customer Service Representative

Bluffton, SC

$9 - $12/hr

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional ...

FastSigns

Customer Service Representative

Pooler, GA · On-site

$20 - $23/hr

Vision insurance is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities ...

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Senior Customer Service Representative information

See Rincon, GA salary details

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$31

How much do senior customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for senior customer service representative in Rincon, GA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What does a senior customer service rep do?

A senior customer service representative handles complex customer inquiries, resolves issues, and provides support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may handle escalations or special cases. Strong communication skills and product knowledge are essential for this role.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What is the highest paid customer service job?

The highest paid customer service roles are often in managerial or specialized positions such as Customer Service Director or Customer Experience Executive, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

Is CSR a good entry level position?

A Senior Customer Service Representative (CSR) is typically a higher-level role requiring experience and advanced skills, so it is not considered an entry-level position. Entry-level customer service roles usually involve basic communication and problem-solving, often serving as a starting point for those new to the field. Progression to senior roles generally requires demonstrated performance and industry knowledge.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may have responsibilities such as training staff, improving service processes, and ensuring customer satisfaction. Strong communication skills and product knowledge are essential for success in this role.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Rincon, GA? The most popular types of Customer Service Representative jobs in Rincon, GA are:
What are popular job titles related to Senior Customer Service Representative jobs in Rincon, GA? For Senior Customer Service Representative jobs in Rincon, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Rincon, GA look for? The top searched job categories for Senior Customer Service Representative jobs in Rincon, GA are:
What cities near Rincon, GA are hiring for Senior Customer Service Representative jobs? Cities near Rincon, GA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rincon, GA as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,634 per year, or $21 per hour.

Customer Service Representative

Historic Tours of America

Savannah, GA • On-site

$15/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

JOIN OLD TOWN TROLLEY TOURS OF SAVANNAH!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

Customer Service Representative

The Customer Service Representative is the face of Old Town Trolley Tours of Savannah. The Customer Service Representative is to give accurate information and guide customers to us. The Customer Service Representative will control the guest lines and organize tour departures ensuring tours stay on schedule. The guest's first impressions should be that we are professionals, and our company has integrity, is safe, and is fun. Guests judge our company by the way you do your job.

Employee Benefits

  • Competitive pay and paid training: $15 per hour
  • All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

*Eligibility requirements may apply.


Requirements:

Essential Functions

  • Hand out brochures and collect ticket stubs from our guests and apply a date stamp or direct guests to the ticket booths
  • Gather ticket stubs and e-tickets to be redeemed by Sales Representatives.
  • Provide local tourism-related information with accuracy
  • Assist in boarding passengers and see to guest's satisfaction while boarding to ensure vehicles depart depot on time.
  • Provide ridership numbers to the dispatcher at required intervals.

Required Knowledge, Skills, and Abilities

  • High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations to satisfy the needs of our guests.
  • Ability to work with a diverse CAST and the general public equally
  • Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm courteous manner.
  • Ability to read, write, and speak clear English in order to communicate with co-workers and the general public
  • Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

  • High school graduate or equivalent preferred
  • Outgoing and enjoy working with the public
  • Customer Service experience preferred

Other Requirements

  • Must pass pre-employment MVR/background check, and substance abuse testing
  • Have a passion for helping people and making their Savannah experience a memorable one.