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Senior Customer Service Representative Jobs in New Rochelle, NY

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Senior Customer Service Representative information

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$12

$23

$36

How much do senior customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior customer service representative in New Rochelle, NY is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.20 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in New Rochelle, NY?

The most popular types of Customer Service Representative jobs in New Rochelle, NY are:

What are popular job titles related to Senior Customer Service Representative jobs in New Rochelle, NY?

For Senior Customer Service Representative jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in New Rochelle, NY look for?

The top searched job categories for Senior Customer Service Representative jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Senior Customer Service Representative jobs?

Cities near New Rochelle, NY with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $49,389 per year, or $23.7 per hour.

Senior Customer Service Representative

New York City | Jobs

Corona, NY • On-site

$20.25 - $28/hr

Other

Posted 21 days ago

Job description

Senior Customer Service Representative

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Sheriff's Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff's Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring. The Sheriff Office is seeking an organized, reliable, and motivated individual to serve as a Senior Customer Service Representative. The ideal candidate will perform administrative duties in the Bureau of Criminal Investigations (BCI) unit, handling tasks related to the Operation Padlock to Protect enforcement program. Reporting to a BCI unit manager, the selected candidate's duties and responsibilities will include, but are not limited, to the following.

  • Perform difficult and specialized administrative work.
  • Coordinate and perform tasks related to records management and operations tracking, including, data entry, preparation and transfer of case files, evidence documents, and documentation following inspections.
  • Prepare and execute mailings for respondents. Track correspondence to ensure compliance.
  • Maintain and monitor tracking system for correspondence.
  • Compile data and update databases.
  • Prepare report, correspondence and other communications.
  • Perform related administrative tasks related to Operation Padlock to Protect.
  • Monitor program budgets.
  • Prepare and maintain various reports, and financial summaries.
  • Process paperwork, orders, and payment requests in a timely manner for enforcement operations.

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