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Senior Customer Service Manager Jobs in Provo, UT

eSupplements LLC

Customer Service Manager

Vineyard, UT · On-site

Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...

Wendy's

Customer Service Manager

Draper, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Bluffdale, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Thermo Systems

Senior Project Manager

Eagle Mountain, UT · On-site

$125K - $175K/yr

Customer Success delivering reliable, high-quality solutions * Financial Strength operating with ... field services. * Manage project financial performance including forecasting accuracy, cost ...

Sunrun

Sr. Manager, Customer Experience

Lehi, UT · On-site

As the Senior Manager of Customer Marketing, you will lead and grow a customer marketing team within our larger marketing organization, working cross-functionally with Sales, Product, and Business ...

Sunbelt Rentals

Service Manager

Provo, UT · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Provo, UT

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

Provo, UT · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Sunbelt Rentals

Service Manager

Provo, UT · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Trek Bicycle

Service Manager

Cottonwood Heights, UT · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Job Location Trek Store Cottonwood Summary As Service Manager, you'll be the operations lead for ...

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Senior Customer Service Manager information

See Provo, UT salary details

$27K

$91.9K

$172.6K

How much do senior customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior customer service manager in Provo, UT is $91,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $129,100.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Provo, UT?

For Senior Customer Service Manager jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Provo, UT look for?

The top searched job categories for Senior Customer Service Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Senior Customer Service Manager jobs?

Cities near Provo, UT with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $91,854 per year, or $44.2 per hour.

Customer Service Manager

Vineyard, UT • On-site

eSupplements LLC
See more jobs at eSupplements LLCexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Role Summary
We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer service team, managing both CS Representatives and supervisors. You will serve as a key partner to the CS Director, providing data-driven insights on team performance and driving the department’s vision to ensure our customers receive an exceptional standard of care.

Responsibilities
  • Strategic Leadership: Manage day-to-day planning, operations, and problem-solving for the Customer Service team. Partner closely with the CS Director to implement departmental vision and long-term goals.
  • Team Development: Lead, mentor, and coach CS Reps and supervisors. Conduct regular team meetings to provide support, constructive feedback, and professional development.
  • Operational Excellence: Identify opportunities to enhance the customer experience. Drive continuous improvement by ensuring best practices are understood and followed.
  • Performance Reporting: Produce clear, evidence-based reports on team performance and KPIs for management.
  • Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management/discipline for all team members.
  • Work Environment: Foster a healthy, collaborative, and communicative work environment that encourages feedback and team participation.
Qualifications
  • 4+ years of leadership experience
  • 5+ years of customer service experience
  • Proven track record of driving customer service excellence, with a focus on retention and growth goals. 
  • Strong proficiency in Google Suite and customer service platforms, particularly Zendesk and Aircall.
  • Ability to translate data into actionable insights and provide clear reports to management.
  • Strong verbal and written communication skills. Ability to mediate and solve complex issues effectively and efficiently.
  • Bilingual (Spanish) skills are a plus.

Why Join Our Team?
In addition to a collaborative work environment, we offer our team members:
  • Health insurance
  • 401(k) matching
  • Vision insurance
  • Dental insurance 
  • Employee discount
  • PTO

Schedule
  • Full-time 
  • Monday - Friday, Day shift
  • Occasional weekend availability required

Nutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.

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