ZipRecruiter

Log In

1

Senior Collection Supervisor Jobs in Wisconsin (NOW HIRING)

Walden-Savings-Bank

WI · On-site

$69K - $87K/yr

... the Senior Vice President & Chief Financial Officer , the Collections Manager will help lead the ... Summary of Duties and Responsibilities Collection & Asset Recovery Management * Assist with the ...

GRIFOLS, S.A.

Operations Supervisor

Madison, WI · On-site

Summary: The Senior Operations Supervisor plays a critical leadership role in the day-to-day ... Supervises donor selection, plasma collection and all manufacturing records to maintain the highest ...

Datamark, Inc.

WI · On-site

$63K - $81K/yr

The role assists with key data collection with respect to workforce management tools such as the ... supervisors and employees with understanding and applying HR tools to improve organization ...

Impact Seven

Senior Property Manager

Middleton, WI · On-site

Coordinates supervisory approval for purchases exceeding $500.00. Verifies product receipt and ... Have assertive collection skills and superior customer service and employee management skills. Must ...

Impact Seven

Senior Property Manager

Middleton, WI · On-site

$75K - $85K/yr

Coordinates supervisory approval for purchases exceeding $500.00. Verifies product receipt and ... Have assertive collection skills and superior customer service and employee management skills. Must ...

next page

Showing results 1-20

All JobsCollection Supervisor JobsSenior Collection Supervisor JobsSenior Collection Supervisor Jobs in Wisconsin

Senior Collection Supervisor information

What is a senior collection supervisor?

Senior Collection Supervisors are professionals responsible for overseeing a team of collection agents who work to recover overdue payments from clients or customers. They monitor the progress of collection activities, provide training and guidance to staff, and ensure compliance with relevant laws and company policies. Additionally, they may handle escalated cases, analyze collection data, and develop strategies to improve collection rates. Their role is crucial in maintaining a healthy cash flow for the organization.

What are the most common challenges faced by a senior collection supervisor and how can they be effectively managed?

A Senior Collection Supervisor often faces challenges such as managing high-volume delinquent accounts, motivating and coaching a diverse team, and balancing assertive collection tactics with customer service standards. Effective management involves implementing clear communication channels, regularly training staff on compliance and negotiation strategies, and utilizing data analytics to identify trends and adjust workflows. Building strong relationships with both team members and other departments, such as legal or customer service, also helps address complex cases and improves overall collection rates.

What are the key skills and qualifications needed to thrive as a senior collection supervisor, and why are they important?

To thrive as a Senior Collection Supervisor, you need expertise in debt collection processes, team leadership, and a solid understanding of financial regulations, often supported by a relevant degree or substantial experience in collections. Familiarity with collection management software, CRM systems, and knowledge of compliance standards such as FDCPA is essential. Strong interpersonal, negotiation, and conflict resolution skills help motivate teams and successfully resolve escalated cases. These skills ensure effective debt recovery, legal compliance, and high team performance in a results-driven environment.

What is the difference between Senior Collection Supervisor vs Collection Manager?

AspectSenior Collection SupervisorCollection Manager
CredentialsExperience in collections, sometimes certifications in debt recoverySimilar credentials, often with leadership or management certifications
Work EnvironmentCollections departments, financial institutionsCollections teams, financial services companies
Employer & IndustryBanking, finance, healthcareBanking, finance, retail credit
Search & Comparison IntentUnderstanding roles in collections hierarchyLooking for managerial roles in collections

The main difference between a Senior Collection Supervisor and a Collection Manager lies in their scope of responsibilities. The Senior Collection Supervisor typically oversees daily collection activities and team performance, while the Collection Manager has broader strategic responsibilities, including policy development and department management. Both roles require experience in collections and relevant certifications, but the Manager position often involves higher-level decision-making and leadership.

What cities in Wisconsin are hiring for Senior Collection Supervisor jobs?

Cities in Wisconsin with the most Senior Collection Supervisor job openings:

QA Senior Supervisor

Pleasant Prairie, WI • On-site

Fair Oaks Foods, LLC
Food and Drink Manufacturing • 201 - 500 employees
Learn more about Fair Oaks Foods, LLCexternal

Full-time

Posted 22 days ago

Job description

Position Summary
As the Quality Assurance Senior Supervisor, you will be responsible for quality assurance aspects of the Quality Management System (QMS) to ensure that processes and procedures follow customer, regulatory, and corporate requirements. The Quality Assurance Senior Supervisor provides leadership and expertise on quality assurance processes and tools. You will lead a team that manages change control, training, complaint management, audit/regulatory compliance, and document control processes. In addition, you will be responsible for ensuring that the site is in a state of continuous inspection readiness. The Quality Assurance Senior Supervisor will report directly to the Quality Assurance Manager.
Responsibilities
  • Manage Quality Management System (QMS) to ensure alignment with corporate, customer, and regulatory requirements
  • Hire, train and develop qualified staff to ensure effective execution of quality assurance tasks and attainment of operational and development goals
  • Responsible for corrective action of direct reports by counseling, disciplining, planning, monitoring and appraising work performance.
  • Drive achievement of site vision and goals/objectives
  • Ensure application of risk management and sound root cause analysis tools
  • Analyze and report quality measures, performance trends, and improvements to site staff and management team
  • Monitor and report statistical process control metrics to internal team and customers as required
  • Manage the quality/food safety hold/release program by placing non-conforming product on hold, completing pre-shipment documentation, and managing the inventory of non-conforming product
  • Review and approve quality documentation such as procedures, deviation/CAPA plans, risk assessments, and change controls to ensure compliance
  • Manage, update, and ensure compliance to HACCP, SSOP, GMP, and other quality related programs
  • Ensure compliance with GFSI audit standards and support quality manager on all third party and customer audits
  • Manage internal auditing program for the facility
  • Ensure QA tasks such as sample collection, swabs, product compliance measurements, sensory and chemical testing, etc. are completed
  • Provide quality assurance support to new product introduction and contract manufacturing activities
  • Act as a facility liaison to the USDA
  • Temporarily assumes the duties of the Quality Assurance Manager in their absence as needed.
  • Other duties as assigned
Qualifications
  • Bachelor's degree in food science, biology, or related field is strongly preferred
  • Minimum of 3+ years of successful experience in a quality leadership role with successful demonstration of the key quality assurance responsibilities strongly preferred
  • Good oral and written communication skills and the ability to work well with people at all levels are essential; bilingual (Spanish-English) a plus.
  • Strong math, analytical, organizational skills, and ability to prioritize workload.
  • Strong computer skills including Microsoft Office and ability to work in electronic data collection and traceability systems
  • Must have demonstrated the ability to develop and deliver food safety training and HACCP programs.
  • Demonstrated leadership, people development, and coaching
  • Ability to establish collaborative relationships with various departments to deliver on quality commitments
  • Ability to work autonomously, effectively manage time and deliver results on time
  • Strong problem-solving skills
  • Knowledge in USDA and GFSI audit requirements and guidelines strongly preferred
Physical Demands and Work Environment:
Work is performed in a manufacturing and office environment. The plan conditions have varying temperatures. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Must be able to lift 50lb and must have knowledge of computers and be proficient in word and Excel.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Fair Oaks Foods assures equal employment opportunity in all its hiring and employment policies and practices, which include all aspects of employment, such as recruiting, hiring, promotions, transfers, demotions, layoffs or terminations, compensation, benefits, training, company-sponsored education, social and recreational programs or events, and all other terms, conditions, and privileges of employment. These policies and practices are administered without regard to “legally protected categories” such as: race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation or sexual orientation, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.

Apply