ZipRecruiter

Log In

1

Senior Client Services Associate Jobs in Toronto, ON

RH

Client Services Associate

Toronto, ON

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished ...

RH

Client Services Associate

Toronto, ON

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished ...

AGF

Senior Client Service Representative

Toronto, ON · Hybrid

CA$54K - CA$57K/yr

Senior Client Service Representative About AGF: Founded in 1957, AGF Management Limited (AGF) is an ... Maintain up to date knowledge on AGF products, services, policies, and procedures to provide ...

Pomeroy

Senior Client Executive

Woodbridge, ON

As a Senior Client Executive, you will lead a cross-functional virtual account team consisting of account management, inside sales, technical pre-sales, services sales, and executive leadership.

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

The Client Services Team Lead will oversee a team of 10 - 15 Client Services Associates and provide coaching on ticket-based calls, emails and chats, ensuring quality interactions with Worksite ...

next page

Showing results 1-20

All JobsClient Services Associate JobsSenior Client Services Associate JobsSenior Client Services Associate Jobs in Toronto, ON

Senior Client Services Associate information

What is the difference between Senior Client Services Associate vs Client Services Associate?

AspectSenior Client Services AssociateClient Services Associate
Required CredentialsBachelor's degree, experience in client management, industry certificationsBachelor's degree, entry-level experience
Work EnvironmentCollaborative, client-facing, team-orientedSupportive, client interaction, entry-level support
Employer & Industry UsageFinancial services, consulting, tech firmsFinancial services, banking, insurance
Common Search & ComparisonHigher responsibility, client relationship managementEntry-level, support role

The main difference between a Senior Client Services Associate and a Client Services Associate lies in experience, responsibilities, and qualifications. The senior role involves more client relationship management, industry certifications, and leadership in client interactions, whereas the associate position is more support-focused and entry-level. Both roles are common in financial services and consulting industries, but the senior position requires more expertise and experience.

What does a senior client services associate do?

A senior client services associate manages client accounts, addresses client inquiries, and ensures customer satisfaction. They often coordinate with internal teams, utilize customer relationship management (CRM) tools, and may mentor junior staff to deliver consistent service quality.

Client Services Associate

Toronto, ON

Restoration Hardware
Specialized Design Services • 5 - 10K employees

7.4

Company rating: 7.4 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

18th of 63 rated furniture retailers

Good employer

Respectful managers

Good training

Learn more about Restoration Hardwareexternal

Full-time

Posted 29 days ago

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. 

YOUR RESPONSIBILITIES

  • Live Our Vision, Values and Beliefs every day
  • Greet and welcome RH Clients and assist with any questions or concerns
  • Assist in connecting clients with the right Associates based on their purchase needs
  • Assist and communicate with clients in the Gallery, over the phone and through email
  • Provide an elevated level of client services support to Gallery Partners to resolve client concerns
  • Become well-versed on RH product and offerings 
  • Create a luxury service experience in every interaction
  • Exhibit broad understanding of the organization

OUR REQUIREMENTS

  • Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
  • Ability to recognize and respond to multiple priorities
  • Strong organizational and time management skills
  • Strong verbal and written communication skills
  • Commitment to quality, detail focused on all levels
  • People and relationship-driven
  • Commitment to quality, detail-focused on all levels
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

  • Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
  • Ability to maneuver effectively around gallery floor, stock room and office
  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

What Restoration Hardware employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply