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Senior Client Associate Jobs in Franklin, TN (NOW HIRING)

CESO, Inc.

Senior Program Director

Brentwood, TN · On-site

$109K - $110K/yr

We develop leaders and empower our associates to use their skills and talents to positively impact ... They will coordinate client activities, monitor & forecast overall portfolio performance, and ...

CESO, Inc.

Senior Program Director

Brentwood, TN · On-site

$109K - $110K/yr

We develop leaders and empower our associates to use their skills and talents to positively impact ... They will coordinate client activities, monitor & forecast overall portfolio performance, and ...

CESO, Inc.

Senior Program Director

Brentwood, TN · On-site

$109K - $110K/yr

We develop leaders and empower our associates to use their skills and talents to positively impact ... They will coordinate client activities, monitor & forecast overall portfolio performance, and ...

Staff Financial Group

Senior Tax Associate

Nashville, TN · On-site

$78K - $97K/yr

Senior Tax Associate - Nashville, TN Who: An experienced tax professional with at least three years ... client service. When: Full-time position available immediately. Where: Nashville, TN Why: To ...

Bluwave

Client Solutions Associate

Brentwood, TN · On-site

Our invitation-only ecosystem comprises best-in-class specialized consultancies, senior advisors ... Client Solutions Associate position who can work efficiently either by themselves or while ...

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Senior Client Associate information

See Franklin, TN salary details

$28.6K

$73.3K

$131.3K

How much do senior client associate jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior client associate in Franklin, TN is $73,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What is a senior client associate?

A Senior Client Associate is a professional who supports client relations, manages account activities, and ensures exceptional service delivery. They often work in finance, consulting, or professional services, assisting with client inquiries, preparing reports, and coordinating projects. With a strong focus on relationship management, they help maintain and grow client accounts while collaborating with internal teams. Strong communication, problem-solving, and organizational skills are essential for success in this role.

What are the common responsibilities of a senior client associate on a day-to-day basis?

As a Senior Client Associate, your daily responsibilities typically include managing client accounts, responding to client inquiries, coordinating with internal teams to ensure seamless service delivery, and handling transactions or documentation. You may be responsible for preparing reports, supporting client onboarding processes, and identifying opportunities to enhance client satisfaction. Collaboration with financial advisors, operations staff, or other associates is common, allowing you to play a key role in delivering a high-quality client experience. This role often involves juggling multiple priorities and maintaining strong organizational skills to meet client and business goals.

What are the key skills and qualifications needed to thrive in the senior client associate position, and why are they important?

To thrive as a Senior Client Associate, you need expertise in client relationship management, account servicing, and financial or professional services experience, often supported by a relevant degree. Familiarity with CRM software, portfolio management tools, and industry-specific regulatory platforms is typically required. Excellent communication, attention to detail, and problem-solving abilities are highly valued soft skills for this role. These competencies are crucial for building client trust, efficiently managing complex client needs, and contributing to overall team success.

What are popular job titles related to Senior Client Associate jobs in Franklin, TN?

For Senior Client Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Senior Client Associate jobs in Franklin, TN look for?

The top searched job categories for Senior Client Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Senior Client Associate jobs?

Cities near Franklin, TN with the most Senior Client Associate job openings:

Senior Client Associate jobs near you

Sr. Client Services Coordinator

Ingram Content Group

La Vergne, TN • On-site

$19.67 - $24.15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Ingram Content Group rating

7.7

Company rating: 7.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

104th of 366 rated logistics

Job description

Company Description
Job Description
Ingram Content Group (ICG)is hiring for a Sr. Client Services Coordinator contribute to our Ingram Publisher Services (IPS) team in our La Vergne, TN office. In this role, you will acquire andmaintain the highest level of knowledge regarding all Ingram Content policies, services, and procedures with the intent of imparting this information, upon request, to any internal or external client or customer. You are expected to become and maintain "expert" status on programs and/or functions that are specific to assigned areas of responsibility. You'll also be expected to project a professional, courteous and cooperative attitude to fellow associates, customers, and clients. In addition, you will exercise independent judgment within the overall objectives set by management to routinely make decisions with limited supervision.
Do you have experience working with publishers? Have a passion for helping publishers be successful?
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!
Required Qualifications:
  • High School Diploma or GED
  • 2 years' experience in a customer or client support role
Preferred Skills:
  • Strong written and oral communication skills
  • Experience working in a professional environment
  • Detail-oriented and strong organizational skills
Key Responsibilities:
  • Processes requests received by phone, chat, and email via ticketing system from both internal and external clients accurately and timely.
  • Performs and processes accurately, responsibilities related to assigned line of business(s) which may include ship desk, relief receptionist, special order spreadsheets, inventory management, order entry, support, work orders, stock reserves, lock list, reporting, programs/services and other related transactions. Researches and provides prompt and timely response to customer or client issues and/or associate inquiries via electronic communications, by phone, or in person
  • Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies
  • Acquires and maintains high level of knowledge in the basics of all processes and procedures established in assigned area of responsibility.
  • Maintains acceptable levels of productivity, accuracy, quality, and attendance.
  • Provides input for improving and streamlining current procedures and becomes actively involved in the planning and implementation of new processes and procedures. Creates documentation to support new procedures.
  • Serves as liaison and primary contact for various departments, or publisher clients, ensuring 2-way communication.
  • Works with various internal and external stakeholders on a daily basis to share resources necessary to complete all work in an accurate and timely manner.
  • Acts as first level support for customer and client systems. Attempts first call resolution working with the available knowledge base. Tracks issues and escalates to various internal stakeholders as necessary. Relays research results and problem resolution to the customer or client.
  • Attends and participates in departmental meetings. Adapts to changing schedule needs.
Hiring Salary Range: $19.67/hr - $24.15/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Qualifications
Additional Information
Perks/Benefits:
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
    • Wellness program with access to onsite gym and basketball court for associates
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EOE-Race/Gender/Veterans/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish

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