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Senior Call Center Representative Jobs in Meridian, MS

Toyota of Meridian

Service BDC Representative

Meridian, MS · On-site

$15.25 - $19.50/hr

Customer service, call center, hospitality, or dealership experience is a plus-but we will train the right person. Performance Expectations Successful team members consistently: * Make 100+ outbound ...

Music & Arts

Music Sales Rep

Meridian, MS · On-site

... other senior-level responsibilities within a store. Essential Functions (not all-inclusive ... Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200 ...

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Senior Call Center Representative information

See Meridian, MS salary details

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$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior call center representative in Meridian, MS is $22.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.90 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Meridian, MS?

The most popular types of Call Center Representative jobs in Meridian, MS are:

What are popular job titles related to Senior Call Center Representative jobs in Meridian, MS?

For Senior Call Center Representative jobs in Meridian, MS, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Meridian, MS look for?

The top searched job categories for Senior Call Center Representative jobs in Meridian, MS are:

What cities near Meridian, MS are hiring for Senior Call Center Representative jobs?

Cities near Meridian, MS with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Meridian, MS as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,078 per year, or $22.6 per hour.

CALL CENTER AGENT-CALL CENTER -CRDE (FULL-TIME/VARIES)

Choctaw, MS • On-site

Choctaw Resort Development Enterprise
See more jobs at Choctaw Resort Development Enterpriseexternal

$13 - $17/hr

Full-time

Re-posted 19 days ago

Job description

Responsible for providing outstanding guest and associate service while performing assigned duties, including interpreting and conveying information throughout the Resort. Responsible for greeting guests in a courteous, friendly manner, and displaying a high standard of customer service.
Pearl River Resort Associates are required, on a continual basis to...
Adhere to any and all company and departmental policies, practices and procedures.
Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
  • Consistently deliver exceptional customer service.
  • Provides efficient service in receiving and distributing calls, and messages.
  • Follow all standard operating procedures (SOP's) and quality standards, while still exceeding the guest's expectation.
  • Maintains a working knowledge of facilities, current and upcoming special events, in order to advise guests and fellow Associates of same, whenever possible.
  • Quoting rates and room availability in accordance with established procedures.
  • Filing, retrieving, and updating reservations and related reports.
  • Understand and be able to explain the Hotel's guarantee and credit policies.
  • Be aware at all times of the selling strategy, rates, groups and packaging plans.
  • Maintains the highest degree of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
21 years of age or above.
Gaming property - Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is preferred.
TESTING:
Must score a minimum of 30 WPM, with an accuracy rating of 85% or better on the Keyboarding test, 3000 KPH on Data Entry. Required testing identified for this position must be taken within 5 business days of applying for the position. (Please contact the Employment Center at 601-663-0131 to inquire about testing center hours.)
SPECIAL QUALIFICATIONS:
Previous knowledge of SYNKROS, LMS, & ARTS property systems is preferred.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to apply commonsense reasoning to a variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.
Essential responsibilities include moderate physical ability such as sitting for 100% of the shift. Extensive bending, stooping and stretching of arms during assigned shift. Use of computer and possible eye strain throughout assigned shift.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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