Azure Infrastructure Support Engineer
Location:ย Redmond, WA
Job type: Contract
Mandatory.
- FSRM- File Service Administration
- DFS - Distributed File system
- Azure File Sync
- Windows Clustering
Job Summary
We are seeking an experiencedย Azure Infrastructure Support Engineerย with 10 years of hands-on experience supporting Azure environments. The role involves Azure infrastructure operations, troubleshooting, automation, documentation, and continuous service improvement in enterprise-scale environments.
Key Responsibilities
- Provideย L2/L3 operational supportย for Azure infrastructure services across production and non-production environments
- Manage and supportย Azure Resource Manager (ARM)ย based deployments
- Provision, monitor, and troubleshootย Azure Virtual Machines (Windows)
- Administerย Azure Backupย andย Recovery Services Vault, including restore operations and backup health monitoring
- Manage patching and compliance usingย Azure Update Manager
- Supportย Azure Migrateย activities including discovery, assessment, and migration support
- Configure and troubleshootย Azure Monitor, Log Analytics, alerts, and dashboards
- Supportย Windows Failover Clustersย andย DFS Namespaceย in hybrid environments
- Manageย Azure Filesย andย Azure File Syncย implementations
- Administerย Azure Storage Accountsย andย ADLS Gen2 Storage
- Review service tickets and incident trends toย identify recurring issues and improvement opportunities
- Performย root cause analysis (RCA)ย and contribute to problem management
- Collaborate with cross-functional teams to ensure timely issue resolution
- Ensure adherence to security, compliance, and operational best practices
Required Skills & Technical Expertise
- 5+ years of hands-on experience inย Azure Infrastructure Support
- Strong experience with:
- Azure Resource Manager (ARM)
- Azure Virtual Machines
- Azure Backup & Recovery Services Vault
- Azure Update Manager
- Azure Monitor & Log Analytics
- Azure Migrate
- Azure Files & Azure File Sync
- Azure Storage Accounts
- ADLS Gen2
- Solid understanding ofย Windows Server administration
- Experience withย Windows Failover Clusteringย andย DFS Namespace
- Strongย problem-solving and analytical skills
- Experience reviewing and working onย service tickets in SLA-driven environments
- Experience withย scripting and automation, includingย PowerShell
Documentation & Process Improvement
- Review, write, and maintainย technical documentation, runbooks, SOPs, and KB articles
- Ability toย review and edit existing documentationย for accuracy and clarity
- Identify gaps in operational processes and recommendย continuous improvement initiatives
Soft Skills & Behavioral Competencies
- Ability toย work independently, prioritize tasks, and manage workloads effectively
- Excellentย verbal and written communication skills
- Strong interpersonal skills with aย team-player mindset
- Solution-oriented attitude with a customer-focused approach
- Comfortable collaborating with multiple teams in high-pressure production environments
Good to Have
- Experience supportingย Hybrid Azure environments
- Knowledge ofย Azure networkingย (ERNetwork, VNETs, NSGs, private endpoints)
- Familiarity withย ITIL processesย (Incident, Change, Problem Management)
- Azure Certifications:
- AZ-104 (Microsoft Azure Administrator)