Role- Sr.Net Support Lead
Location: Hartford, CT Hybrid Onsite 4 days a week
Duration: Fulltime opportunity
Required Visa: USC/ GC Only.
Support lead with expertise in C#, .NET (3.5, 4.8+, Core), SQL Server 2022, WebForms, MVC, JavaScript, and jQuery. The ideal candidate should have proven experience leading a onsite offshore support team that provides L2/L3 support to business-critical applications.
Candidate will perform following activities
- Manage L2/L3 services in onsite offshore model for legacy applications developed in using .NET Framework (3.5, 4.8+), .NET Core, and ASP.NET (WebForms, MVC) on AWS platform
- Lead support team of fullstack developers and SQL developers.
- Establish support processes which are adhering to ITIL guidelines
- Manage client expectations. Setup right expectations through effective communication and reporting.
- Provide L2/L3 support
- Establish efficient Incident triaging, tracking mechanism to adhere to contractual SLA.
- Support, develop and optimize SQL Server 2022 queries, stored procedures.
- Work with Visual Studio 2022 to support, develop and debug applications.
- Implement client-side scripting using JavaScript, jQuery, and AJAX.
- Design and develop RESTful APIs and integrate third-party APIs.
- Work in an Agile/Scrum environment to deliver enhancements
- Troubleshoot, debug, and optimize application performance.
- Write clean, maintainable, and efficient code following best practices.
Technical Skills Required:
- Backend: C#, .NET 3.5, .NET 4.8+, .NET Core
- Frontend: JavaScript, jQuery, HTML5, CSS3, Bootstrap
- Database: SQL Server 2022 (Stored Procedures, Indexing, Optimization)
- Frameworks: ASP.NET WebForms, MVC
- IDE & Tools: Visual Studio 2022, Git/TFS, Azure DevOps
- Web Services: RESTful APIs, Web API, WCF (optional)
- Working knowledge of Atlassian Jira and ServiceNow
- Hands-on knowledge of AWS services
Preferred Qualifications:
- Working knowledge of Atalasoft dotImage, kendo Controls is a plus
- Experience with CI/CD pipelines for deployment.
Sharing the complete Job detail for this position.
Please send me a write up on following questions asked by panel to proceed forward with the submission.
- Ability to communicate effectively with business stakeholders as well as onshore/offshore cross functional technical team
- Experience leading production support including an understanding of ITIL concepts like Incident Management (for example, should be able to explain what is L1, L2 and L3 activities and the definition of P1, P2, P3 prioritization, as well as the measurement of SLAs like Mean time to response, Meant time to resolution.
- Willingness to be in a support team rather than an development team - this role is mostly bug fixes, fulfillment of data service requests and orchestrating/facilitating the 6 member team to manage all L1, L2 and L3 production support activities for around 10 applications.
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Thanks,
Sanjay Kumar
sanjay.kumar@zodiac-solutions.com