Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage builtin Amazon Connect ...
Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage builtin Amazon Connect ...
Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage built‑in Amazon Connect ...
Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage built‑in Amazon Connect ...
Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage built-in Amazon Connect ...
Sr Amazon Connect Lead
Lindon, UT · On-site
... Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint ... Utilize Amazon Connect Features to Achieve Business Objectives - Leverage built-in Amazon Connect ...
Senior Software Engineer, Predict
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Senior Software Engineer, Predict
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Senior Software Engineer, Predict
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Quick apply
Senior Software Engineer, Predict
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Senior Software Engineer
Provo, UT · On-site +1
$120K - $140K/yr
Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next level in an environment where innovation, collaboration, and impact drive everything we do? Join our ...
Senior Software Engineer
Provo, UT · On-site +1
$120K - $140K/yr
Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next level in an environment where innovation, collaboration, and impact drive everything we do? Join our ...
Senior Software Engineer, Predict
Lehi, UT · On-site
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Senior Software Engineer, Predict
Lehi, UT · On-site
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... We are seeking a Senior Software Engineer to primarily focus on back-end development, contributing ...
Senior Software Engineer
Provo, UT · On-site
$120K - $140K/yr
Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next level in an environment where innovation, collaboration, and impact drive everything we do? Join our ...
Senior Software Engineer
Provo, UT · On-site
$120K - $140K/yr
Senior Software Engineer Are you a Software Engineer who's ready to take your career to the next level in an environment where innovation, collaboration, and impact drive everything we do? Join our ...
Senior Software Engineer
$114K - $151K/yr
Description We're looking for a Senior Software Engineer to join our delivery team as a hands-on technical leader with a strong product mindset and a direct line to our clients. In this role, you ...
Quick apply
Senior Software Engineer
$114K - $151K/yr
Description We're looking for a Senior Software Engineer to join our delivery team as a hands-on technical leader with a strong product mindset and a direct line to our clients. In this role, you ...
Senior Software Engineer - Backend
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... What is a day in the life of a Senior Software Engineer? * Develop and maintain foundational ...
Senior Software Engineer - Backend
Lehi, UT · Hybrid
$115K - $151K/yr
... Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more ... What is a day in the life of a Senior Software Engineer? * Develop and maintain foundational ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
The Senior Software Engineer is responsible for designing, developing, and evolving scalable software systems across Orion's platform. This role operates across the full stack, leveraging React/Next ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
The Senior Software Engineer is responsible for designing, developing, and evolving scalable software systems across Orion's platform. This role operates across the full stack, leveraging React/Next ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
The Senior Software Engineer is responsible for designing, developing, and evolving scalable software systems across Orion's platform. This role operates across the full stack, leveraging React/Next ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
The Senior Software Engineer is responsible for designing, developing, and evolving scalable software systems across Orion's platform. This role operates across the full stack, leveraging React/Next ...
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Quick apply
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Staff Software Engineer, Predict
Lehi, UT · On-site
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Staff Software Engineer, Predict
Lehi, UT · On-site
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Gain deep exposure to global marketplace APIs (Amazon, Walmart, etc.) and solve world-class scaling ... Build a massive internal network by collaborating cross-functionally with senior leadership and ...
Sr. Software Engineer
Draper, UT · On-site
$130K - $150K/yr
We are looking for a Senior Software Engineer to build and enhance software solutions that support hearing healthcare services in Draper, Utah. This role will shape technical direction, contribute ...
Quick apply
Sr. Software Engineer
Draper, UT · On-site
$130K - $150K/yr
We are looking for a Senior Software Engineer to build and enhance software solutions that support hearing healthcare services in Draper, Utah. This role will shape technical direction, contribute ...
Senior Software Engineer
$114K - $151K/yr
Senior Software Engineer (Draper, UT) ABOUT UPBOUND Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity ...
Senior Software Engineer
$114K - $151K/yr
Senior Software Engineer (Draper, UT) ABOUT UPBOUND Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity ...
Senior Software Engineer
$114K - $151K/yr
Senior Software Engineer (Draper, UT) ABOUT UPBOUND Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity ...
Senior Software Engineer
$114K - $151K/yr
Senior Software Engineer (Draper, UT) ABOUT UPBOUND Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) is an omni-channel platform company committed to elevating financial opportunity ...
AI Software Engineer I
Logan, UT · On-site
$68K - $117K/yr
As an AI Software Engineer I at ASI, you are responsible for supporting the development of internal ... senior engineers. * Contribute to cloud deployment tasks on Amazon Web Services (AWS), Microsoft ...
AI Software Engineer I
Logan, UT · On-site
$68K - $117K/yr
As an AI Software Engineer I at ASI, you are responsible for supporting the development of internal ... senior engineers. * Contribute to cloud deployment tasks on Amazon Web Services (AWS), Microsoft ...
AI Software Engineer I
Logan, UT · On-site
As an AI Software Engineer I at ASI, you are responsible for supporting the development of internal ... senior engineers. * Contribute to cloud deployment tasks on Amazon Web Services (AWS), Microsoft ...
AI Software Engineer I
Logan, UT · On-site
As an AI Software Engineer I at ASI, you are responsible for supporting the development of internal ... senior engineers. * Contribute to cloud deployment tasks on Amazon Web Services (AWS), Microsoft ...
Senior Amazon Software Engineer information
What does a Senior Amazon Software Engineer do?
A Senior Amazon Software Engineer designs, develops, and maintains large-scale software systems that support Amazon's vast online ecosystem. They lead technical projects, mentor junior engineers, and collaborate closely with cross-functional teams to deliver innovative solutions. Their role involves problem-solving, writing efficient code, and ensuring the scalability and reliability of Amazon’s services. Senior engineers are also responsible for setting technical direction and influencing best practices across their teams.
What are the key skills and qualifications needed to thrive as a Senior Amazon Software Engineer?
To thrive as a Senior Amazon Software Engineer, you need advanced programming expertise (e.g., Java, C++, Python), strong problem-solving skills, and a bachelor's or higher degree in computer science or a related field. Familiarity with Amazon Web Services (AWS), distributed systems, and version control tools like Git is typically required, along with knowledge of scalable software architectures. Effective communication, leadership, and a collaborative mindset help drive cross-team projects and mentor junior engineers. These skills are vital for delivering robust, high-impact solutions and fostering innovation within Amazon's fast-paced, customer-focused environment.
What are some common challenges Senior Amazon Software Engineers face when leading cross-functional projects?
Senior Amazon Software Engineers often lead projects that require collaboration across multiple teams, such as product management, UX, and infrastructure. One common challenge is aligning priorities and timelines between teams with differing goals, which requires strong communication and negotiation skills. Additionally, handling the scale and complexity of Amazon's systems means navigating legacy codebases, ensuring high reliability, and maintaining performance under significant user load. Successfully managing stakeholder expectations and fostering a culture of ownership are also key aspects of the role.
What is the difference between Senior Amazon Software Engineer vs Amazon Software Engineer?
| Aspect | Senior Amazon Software Engineer | Amazon Software Engineer |
|---|---|---|
| Required Experience | Typically 5+ years of experience, leadership skills | Entry to mid-level, 1-3 years of experience |
| Responsibilities | Designing complex systems, mentoring juniors, leading projects | Developing features, fixing bugs, learning systems |
| Work Environment | Collaborative teams, cross-functional projects, high-impact roles | Team-based, focused on individual contributions |
| Certifications | Not mandatory but beneficial (e.g., AWS certifications) | Not typically required |
The main difference between a Senior Amazon Software Engineer and an Amazon Software Engineer lies in experience, responsibilities, and leadership. Senior engineers handle complex projects, mentor others, and have a broader impact, while Amazon Software Engineers focus on developing features and gaining experience. Both roles work within Amazon's fast-paced environment, but seniority brings additional expectations and leadership opportunities.
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Job description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Amazon Connect Manager owns Vivint's cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint's customerexperience and operational goals.
Key Responsibilities
Platform Ownership & Strategy
- Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and longterm capability evolution.
- Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint's operational and strategic needs.
Release & Change Management in AWS
- Lead structured release cycles, configuration changes, and environment management across AWS.
- Implement disciplined changemanagement processes to ensure reliable deployments and minimal disruption.
Utilize Amazon Connect Features to Achieve Business Objectives
- Leverage builtin Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, realtime data) to improve CX and operational outcomes.
- Evaluate and introduce new Amazon Connect features aligned to strategic priorities.
Cost Management & Usage Optimization
- Monitor usage and consumption across all Amazon Connect services to prevent overspend.
- Implement guardrails, alerts, and forecasting practices to manage budget adherence.
Vendor & Partner Management
- Act as the primary liaison with AWS and NeuraFlash.
- Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.
Operational Reliability & Support Leadership
- Ensure platform stability, performance, and resilience through monitoring and incident response.
- Lead rootcause analysis and platform corrective action efforts.
Success Metrics
- Stable and reliable Amazon Connect operations with minimal unplanned downtime.
- Predictable, wellgoverned release cycles.
- Demonstrated cost savings or costavoidance through usage governance.
- Increased adoption of Amazon Connect features that improve CX and operational performance.
- Strong vendor execution and crossfunctional alignment.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
About NRG
Sourced by ZipRecruiter
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Industry
Oil and coal products manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Houston, TX, US