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Senior Aetna Customer Service Representative Jobs

Eaton

Senior Customer Service Representative

Glenolden, PA · On-site

$18.25 - $25.25/hr

The Senior Customer Service Representative plays a critical role in delivering exceptional customer experience and strengthening operational performance within the Customer Service organization.

CVS Health

Provider Customer Service Representative

$17 - $31.30/hr

We are seeking a compassionate, customer-obsessed Provider Customer Service Representative to care ... Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces ...

Wieland

Sr. Customer Service Representative

Parsippany, NJ · On-site

$19.25 - $26.75/hr

Wieland is hiring a Sr. Customer Service Representative . The CSR will be responsible for providing superior customer service starting from inception of order through delivery of products, taking a ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do senior aetna customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior aetna customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

Does Aetna offer remote positions?

Senior Aetna Customer Service Representatives often have the opportunity to work remotely, depending on the company's current staffing needs and role requirements. Remote positions typically require strong communication skills and familiarity with customer service tools. Availability of remote work may vary by location and specific job postings.

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Senior Aetna Customer Service Representative jobs near you

Senior Customer Service Representative

Rain Bird Corporation

Tucson, AZ • On-site

$16.50 - $22.75/hr

Full-time

Re-posted 4 days ago

Job description

Overview

The Senior Customer Service Representative - Pump Service (Senior CSR) works as part of a close-knit technical service team to provide high-quality customer service and administrative support throughout the service lifecycle. This position is responsible for service estimates, order entry, invoicing, purchase orders, parts and product purchasing, vendor coordination, customer communication, inventory management and organized recordkeeping.

Responsibilities
  • Investigate and resolve complex billing, order, vendor, purchasing, documentation, and service coordination issues, using sound judgment in ambiguous or time-sensitive situations where established processes may not exist and escalate appropriately when needed.
  • Work cross-functionally with internal departments such as Compliance, Finance, Materials, etc. to resolve service-related issues, including situations where requirements, ownership, or processes are
  • Identify, document, and implement practical process improvements, taking ownership of continuous improvement projects that improve accuracy, efficiency, communication, and long-term
  • Serve as a knowledgeable resource to other customer service team members by providing process guidance, sharing best practices, and supporting training on service procedures, documentation standards, customer communication, and internal systems.
  • Coordinate and drive dispatched field service to support timely completion, customer satisfaction, and proper resolution of service issues.
  • Manage customer communications through assigned phone queues, email systems, and written correspondence, responding within required timelines to resolve administrative concerns, support service coordination, and route technical issues appropriately.
  • Create estimates and process orders for parts and services with strong attention to detail and working knowledge of common Pump System components, identifying and resolving apparent administrative or technical errors before they cause shipment or service delays.
  • Coordinate invoicing, vendor payment, and customer billing activities to support accurate financial processing and account standing.
Qualifications
  • 5+ years of experience in customer service, administration, service coordination, order processing.
  • Strong attention to detail, organization, follow-through, and accuracy.
  • Strong written and verbal communication skills with customers, vendors, subcontractors.
  • Strong working knowledge of Microsoft Excel and database or workflow tools.
  • Sound judgment and problem-solving skills in ambiguous or complex situations.
  • Ability to manage multiple priorities and work well under time-sensitive conditions.
  • Ability to support others through knowledge sharing, process guidance, and informal training.
DESIRED QUALIFICATIONS:
  • Bachelor's degree
  • Bilingual in English/Spanish.
  • QuickBooks, bookkeeping, accounting, or customer billing experience.
  • Experience in buying, planning, procurement, or vendor coordination.

Rain Bird is an equal opportunity employer.

Employment Type: OTHER

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