Job Title
United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!
Job Summary
Responsible for ensuring efficient, reliable business operations. Coordinates and manages physical security operations, including client and employee relations, compliance with state, federal, and client requirements, and staffing. Oversees scheduling, matches staff to posts, distributes schedules, minimizes avoidable overtime, fills call-offs, and responds to client requests and schedule changes. Maintains data in automated systems and handles site communications.
Distinguishing Characteristics
- Self-motivated, results-driven work ethic
- Strong communication, organization, and record management skills
- Excellent time management and prioritization abilities
- Effective in managing schedules, staffing coverage, and urgent needs
- Able to handle competing demands and immediate notifications
Duties / Responsibilities
Duties may vary based on business needs. Employees are expected to perform assigned tasks professionally, ethically, and in compliance with company policies and safety procedures.
- Serve as primary contact for required notifications to management
- Maintain knowledge of site contracts, staffing levels, training, and exclusion lists
- Ensure continuous site coverage, managing schedules, leave requests, emergencies, and call-offs
- Schedule officers and supervisors to meet coverage needs while minimizing overtime
- Resolve staffing issues and coordinate with branch management
- Maintain accurate timekeeping, payroll, and billing data; resolve discrepancies
- Serve as liaison among clients, management, and staff on scheduling and operational matters
- Maintain on-call staff to fill vacancies
- Identify staffing needs; assist with candidate screening and scheduling alignment
- Recommend personnel changes based on performance or client concerns
- Maintain records of certifications and training; coordinate training as needed
- Manage key and equipment control processes
- Perform related duties as required
Education / Experience
- High school diploma or GED
- Minimum of 2 years' experience in scheduling, staffing, security operations, or related field
- Equivalent combinations of education and experience may be considered
Competencies
- Knowledge of security operations
- Ability to remain composed under pressure
- Basic math skills (rates, ratios, percentages, averages)
- Strong communication (written and verbal)
- Proficiency in computers and office software
- Ability to write reports and maintain logs
- Organizational, planning, and leadership skills
- Strong customer service and interpersonal abilities
- Ability to work effectively in a team and across diverse groups
Working Conditions
Requires the ability to perform essential job functions with or without accommodation, including:
- Maintaining composure in high-pressure situations
- Passing background checks, drug screening, and assessments
- Managing multiple tasks simultaneously
- Regular computer use, talking, and hearing
- Occasional physical activity (walking, reaching, bending, lifting up to 25 lbs)
- Visual requirements including close and distance focus
Education Requirements (All)
High School Diploma
Additional Information / Benefits
Benefits include, but not limited to:
- Competitive pay
- Recognition and Reward Programs
- Training and Career Development Opportunities
- Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
- Proud Partner of DailyPay: work today, get paid today!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan
This is a Full-Time position 1st Shift, 2nd Shift, Weekends, Summers.