Security Operations Manager Jobs in Edmonton, AB

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking an experienced Account Manager to oversee security operations for a large-scale security contract.

This is a senior leadership opportunity for an experienced security professional with a strong background in operational management, client relations, and team leadership.
The successful candidate will oversee security operations, manage a team of approximately 50–80 security professionals, ensure compliance with client expectations, and drive operational excellence.

The ideal candidate will have a strong background in senior-level security management, military, law enforcement, or director-level security operations, with proven experience managing large teams, developing SOPs, and maintaining strong client partnerships.

• 5+ years of security management experience in a senior leadership capacity.

• Previous experience managing large security teams (50–80 guards).

• Experience as an Account Manager, Security Operations Manager, Director of Security, or equivalent leadership role.

• Military, law enforcement, or equivalent high-level security background required.

• Strong experience creating, implementing, and managing Standard Operating Procedures (SOPs).

• Valid Security Licence required.

• Proven experience managing client relationships and security operations.

• Strong leadership, communication, and decision-making skills.
  

• Extensive experience overseeing security operations within complex environments.

• Demonstrated ability to lead, coach, and develop supervisors and security personnel.

• Strong understanding of security protocols, investigations, incident management, and emergency response.

• Experience managing performance, conducting operational reviews, and implementing improvements.

• Ability to manage multiple priorities while maintaining service excellence.

• Strong knowledge of reporting requirements, documentation, and compliance standards.

• Proficiency with Microsoft Office and security management systems.

• Oversee daily security operations and ensure effective service delivery across assigned accounts.

• Manage, support, and develop a team of 50–80 security guards, supervisors, and site leadership.

• Act as the primary point of contact for client leadership and maintain strong professional relationships.

• Ensure all contractual obligations, company policies, and operational standards are consistently met.

• Develop, review, and maintain SOPs, post orders, and operational procedures.

• Conduct regular site visits, audits, and operational reviews to identify opportunities for improvement.

• Monitor team performance, provide coaching, and implement corrective action when required.

• Oversee incident management, investigations, and follow-up actions.

• Support recruitment, onboarding, training, and retention strategies.

• Prepare operational reports and provide updates to senior leadership and clients.

• Respond to escalated security concerns and provide leadership during critical incidents.

We are looking for a strategic, experienced, and results-driven security leader who can successfully manage a large-scale security operation while maintaining strong client relationships.

The ideal candidate is confident leading teams, comfortable working in high-pressure environments, and has the ability to balance operational requirements with customer expectations. This individual will play a key role in ensuring service excellence, employee engagement, and overall contract success.

Join Allied Universal and lead security operations for a key client partnership while making a direct impact on safety, performance, and operational excellence.

Allied Universal® provides unparalleled services, systems, and solutions to individuals and businesses within our communities and is the leading security services provider in North America. Allied Universal delivers high-quality, customized solutions that enable clients to focus on their core business operations. For more information, visit www.AUSecurity.ca.