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Security Operations Center Operator Jobs in Boston, MA

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Ashland, MA · On-site

$23.69/hr

This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering ...

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Security Operations Center Operator information

See Boston, MA salary details

$8

$21

$31

How much do security operations center operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for security operations center operator in Boston, MA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $23.32 per hour, depending on experience, location, and employer.

What does a Security Operations Center Operator do?

As a security operations center operator, or SOC operator, you monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for industrial, business, or residential customers. You respond to medical crises, safety incidents, natural disasters and other emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required. Your duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the SOC, and filing incident reports. In some roles, you are responsible for monitoring social media and other news and information channels to support threat identification.

What are the key skills and qualifications needed to thrive as a Security Operations Center Operator?

To thrive as a Security Operations Center (SOC) Operator, you need a solid understanding of cybersecurity principles, incident response, and network monitoring, often supported by a relevant degree or certifications like CompTIA Security+ or CEH. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and ticketing platforms is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for identifying threats and collaborating with teams. These skills are essential to quickly detect, assess, and respond to security incidents, ensuring the organization's information assets remain protected.

What are some common challenges faced by Security Operations Center Operators, and how can they be managed?

SOC Operators often encounter challenges such as managing high volumes of alerts, distinguishing false positives from genuine threats, and maintaining situational awareness during fast-paced incidents. Effective time management, continuous training on new threat vectors, and leveraging automation tools can help address these challenges. Collaborating closely with incident response teams and participating in regular drills also ensures readiness and improves overall team effectiveness.

What is the difference between Security Operations Center Operator vs Security Analyst?

AspectSecurity Operations Center OperatorSecurity Analyst
CertificationsCompTIA Security+, CEH, CISSP (preferred)CompTIA Security+, CISSP, GIAC certifications
Work EnvironmentMonitoring security systems in a SOC, responding to alertsAnalyzing security data, investigating incidents, reporting
Employer & Industry UsageCommon in cybersecurity firms, large enterprises, government agenciesUsed across industries for threat detection and risk assessment

Security Operations Center (SOC) Operators focus on real-time monitoring and initial response to security alerts, while Security Analysts perform in-depth analysis, investigation, and reporting. Both roles require similar certifications and often work within the same environment, but their responsibilities differ in scope and depth of analysis.

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Security Operations Center Operator jobs near you
Infographic showing various Security Operations Center Operator job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,935 per year, or $21.6 per hour.

SOC Operator | Part-Time | 3pm-11pm | $25/hr

Securitas

Boston, MA • On-site

$25/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Monitor intrusion detection systems, security technologies, CCTV systems, and alarms to identify threats and suspicious activity

  • Coordinate and dispatch emergency services or on-site personnel, and manage communication with law enforcement and security radio traffic

  • Log incidents, maintain detailed records, and prepare reports related to security events

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 1,001 frontline employees who took The Breakroom Quiz

64th of 118 rated security

Job description

SOC Operator 

We help make your world a safer place.

Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we’ve protected what matters most making us a trusted partner for clients and an employer of choice.

At Securitas, our mission is guided by our core values: Integrity, Vigilance, and Helpfulness. These values define who we are and drive how we serve our clients and communities.

Position Overview

As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time.

SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness.

If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.

Key Responsibilities

  • Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
  • Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
  • Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
  • Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
  • Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
  • System Operations: Perform remote alarm panel programming and system troubleshooting as needed
  • Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
  • Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

  • At least 18 years of age
  • High School Diploma or GED (or willingness to obtain within six months)
  • Legal authorization to work in the United States
  • Customer service
  • Computer skills
  • Reliable communication 
  • Ability to multitask under stress
  • Valid driver license 
  • Ability to read, write, and speak English
  • Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

  • Call center, dispatch, or monitoring experience
  • Security operations center (SOC) experience
  • Familiarity with CCTV, alarm systems, or dispatch software

Core Competencies

  • Strong attention to detail and situational awareness
  • Ability to multitask in a fast-paced, high-pressure environment
  • Excellent communication skills (written and verbal)
  • Strong problem-solving and decision-making abilities
  • Professionalism and composure during emergencies
  • Team-oriented with adaptability to changing conditions

Working Conditions

  • Primarily seated in a centralized control room setting
  • Extended periods of computer and system monitoring
  • Fast-paced environment requiring quick decision-making
  • May include evenings, weekends, holidays, or overtime
  • Regular interaction with clients, employees, and emergency personnel

Why Join Securitas?

  • Apply quickly and efficiently online
  • Interview from the convenience of your home
  • Weekly pay
  • Competitive benefits package
  • Flexible schedules

Equal Opportunity Employer

Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

See a different world. Join Securitas today.

#Bostonsouth

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

What Securitas employees say

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