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Security Operations Center Manager Jobs in Kansas

Armed Forces Bank

Responsible for managing a profitable banking center by supervising their team to generate sales ... operation of video cameras, and timely changing of locks and security access to limit unauthorized ...

Foresite

Security Engineer

Overland Park, KS · On-site

Google Cloud Security Command Center (SCC) * Google Security Operations * Google Threat Intelligence * Cloud Logging and Monitoring for security * Google Cloud Identity and Access Management (IAM)

Foresite

Security Engineer

Overland Park, KS · On-site

Google Cloud Security Command Center (SCC) * Google Security Operations * Google Threat Intelligence * Cloud Logging and Monitoring for security * Google Cloud Identity and Access Management (IAM)

Walmart

Distribution Center Manager

Wakarusa, KS · On-site

$65K - $98K/yr

... the operation of the facility and carrier needs Manage processing of shipload purchase orders ... inbound containers and claims by monitoring all activities conducting problems research and ...

MCI Careers

Call Center Operations Manager

Wichita, KS · On-site

$50K - $60K/yr

... center environment. The Operations Manager position is responsible for ensuring call quality from ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...

Walmart

Distribution Center Manager

Burlingame, KS · On-site

$65K - $98K/yr

... the operation of the facility and carrier needs Manage processing of shipload purchase orders ... inbound containers and claims by monitoring all activities conducting problems research and ...

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All JobsSecurity Operations Center JobsSecurity Operations Center Manager JobsSecurity Operations Center Manager Jobs in Kansas

Security Operations Center Manager information

See Kansas salary details

$31.2K

$70.1K

$125.3K

How much do security operations center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for security operations center manager in Kansas is $70,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Security Operations Center Manager?

To thrive as a Security Operations Center (SOC) Manager, you need strong knowledge of cybersecurity principles, incident response, and risk management, typically backed by a degree in information security or computer science and several years of security experience. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and certifications such as CISSP or CISM is highly valued. Leadership, critical thinking, and effective communication are crucial soft skills for managing teams and coordinating responses to threats. These competencies ensure the SOC operates efficiently, mitigates security risks, and maintains organizational resilience against cyber threats.

What are some common challenges faced by Security Operations Center Managers, and how can they be addressed?

Security Operations Center (SOC) Managers often face challenges such as managing high alert volumes, ensuring effective communication between teams, and staying updated with evolving cyber threats. Addressing these challenges involves implementing efficient incident triage processes, fostering a collaborative team environment, and investing in continuous training and automation tools. Regularly reviewing and updating response protocols also helps maintain operational effectiveness and team morale.

What is a Security Operations Center Manager?

A Security Operations Center (SOC) Manager is a professional responsible for overseeing the daily operations of a security operations center, where security analysts monitor, detect, and respond to cybersecurity threats. The SOC Manager leads and manages the team, develops security policies and procedures, and ensures the organization’s digital assets are protected from cyber attacks. They also coordinate incident response efforts, manage security tools and technologies, and report on security posture to leadership. Their role is critical in maintaining the overall security and resilience of an organization’s IT infrastructure.

What is the difference between Security Operations Center Manager vs Security Analyst?

AspectSecurity Operations Center ManagerSecurity Analyst
CertificationsCISSP, CISM, GIAC certifications often preferredCompTIA Security+, GIAC Security Essentials (GSEC)
Work EnvironmentLeads SOC team, manages security operationsMonitors security alerts, analyzes threats
Employer & Industry UsageCommon in large enterprises, government agenciesFound across various industries, including finance, healthcare

The Security Operations Center Manager oversees the entire security team and operations, focusing on strategy and management. In contrast, the Security Analyst primarily monitors security systems and responds to threats. Both roles require relevant certifications and are integral to cybersecurity teams, but they differ in scope and responsibilities.

What are the most commonly searched types of Security Operations Center jobs in Kansas? The most popular types of Security Operations Center jobs in Kansas are:
What are popular job titles related to Security Operations Center Manager jobs in Kansas? For Security Operations Center Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Security Operations Center Manager jobs in Kansas look for? The top searched job categories for Security Operations Center Manager jobs in Kansas are:
What cities in Kansas are hiring for Security Operations Center Manager jobs? Cities in Kansas with the most Security Operations Center Manager job openings:
Security Operations Center Manager jobs near you
Infographic showing various Security Operations Center Manager job openings in Kansas as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,081 per year, or $33.7 per hour.

Call Center Shift Supervisor

University of Kansas Health System

Kansas City, KS

Full-time

Re-posted 20 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

Position Title
Call Center Shift Supervisor
Varies
Bell Hospital
Position Summary / Career Interest:
The Call Center Shift Supervisor provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused, demonstrating good public relations for internal and external customers.
Responsibilities and Essential Job Functions
  • Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment. Locates appropriate physicians/services for callers and facilitates the connection of the two. Operates overhead paging system and pages physicians as needed. Serves as the answering service for hospital departments and physician practices
  • Responsible for providing daily supervision of call center employees using techniques that reflect good leadership skills & encourage employees to be customer service focused. Supervisors will demonstrate good public relations for internal and external customers.
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service.
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly.
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL. Provides rapid and professional response to all internal and external callers.
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department. Assists the team to ensure protocols are followed. Acts as backup to performs routine clerical functions such as status changes, call schedule changes, and various system updates.
  • Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff member to ensure call monitoring scores meet minimum guidelines and provide coaching on contacts.
  • Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings. Attend all quarterly Call Center operational, computer and customer service training sessions. Provide daily in-service meetings to staff or delegate when necessary. Maintain office manuals and notebooks. Conducts monthly shift meetings with core team members and other team members to ensure continuity in shift and overall call center operations.
  • Oversee all medical related code tests on all software systems, ensuring paging hardware and software systems are functioning. Must be able to use all switchboard software and hardware systems.
  • Provide initial, on-going and cross-training of employee. Assess employee level of knowledge, ensure that employee has a thorough understanding of job expectations, and assist Call Center trainer with training as needed. Report any issues to Call Center Manager. Assists with explanation of departmental procedures and the organization of the medical center to new Call Center team members.
  • Perform routine back-up functions to ensure constant data integrity as well as Identifies and reports equipment trouble to supervisor.
  • Make reports regarding traffic patterns and recommends ways to improve operating efficiency
  • Interview and screen applicants; makes recommendations with appropriate justification.
  • Track and monitor attendance, performance and conduct related issues for core team members as well as completes annual performance reviews and corrective action for core team members
  • Work with HR to determine appropriate disciplinary actions and to create and present any disciplinary CAF forms when necessary as well as involves the Call Center Manager when needed.
  • Manage the call que(s), direct the Call Center Lead and accept escalated calls received in the Call Center
  • Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment.
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion.

Preferred Education and Experience
  • Associates Degree in a related field of study from an accredited college or university.

Knowledge Requirements
  • Excellent typing, grammar and spelling skills.
  • Ability to coordinate activities or tasks of people and groups.
  • Strong computer skills.
  • Excellent customer service skills.

Time Type:
Full time
Job Requisition ID:
R-47431
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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