Security Operations Center Analyst Jobs in Iowa (NOW HIRING)

Administrative Security Officer (AO) - Full Time

Primary Location: West Des Moines, IA

Wage: $31.00/Hour

The Administrative Officer (AO) serves as the principal assistant to the Security Team Manager (STM) in providing security services and related operations to the data center. Job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log maintenance, access rights maintenance and training support. 

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Perks & Benefits:

• Medical, Dental, Vision & 401K Options. 
• Life, AD&D, & Disability Insurance.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, FREE Uniforms, Paid Training. & Paid Weekly.
• Employee Assistance Program.
• DailyPay Access Program!! 
• Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

Essential Function:

• Serves as the primary point of contact to data center Management and security personnel with the STM is unavailable. 

• Assists with training and certification for all new security personnel at the request of the Field Training 

  Officer (FTO) and maintains required training documentation at the data center. Coordinates with the Training and Development Specialist (TDS) and with the local supporting Securitas branches as needed. 

• Ensures all security personnel adhere to policies and Standard Operations Procedures. 
• Acts as Screener, Screening Supervisor, Responder or Control Room Supervisor in periods of increased activity or in the case of absent staff. 
• Maintains and troubleshoots on-site security technology. 
• May support other critical infrastructure sites. 
• Recommends corrective actions for security staff to the STM. 
• Assists with the delivery of counseling and corrective action as directed by the STM. 
• Assists with scheduling, site equipment inspections, and audit compliance at the datacenter and potentially sister sites as needed. 
• Conducts recurring audits and prepares and submits critical and confidential information directly to client management team. 
• Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 
• Conducts routine rhythm of business tasks. 
• Performs additional tasks assigned by management.
• Identifies security shortfalls and offers suggestions from improving the security program.
• Evaluates and escalates potential safety issues within the facility. 
• Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
• Identifies security shortfalls and offers suggestions from improving the security program. 
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed.
• Additional duties may be assigned, and functions may be modified, according to business necessity. 
•  All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. 
•  Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
•  In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 

•  All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. 

Basic Requirements:

• 18 years of age or older. 
• High School Diploma, GED, OR ability to complete the GED program within 6 months.

• Associate degree and 4 or more years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Experience in staff supervision desired. 

• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 

• Must have a reliable means of communication, such as cell phone. 

• Must have a reliable means of transportation (public or private). 

• Must have the legal right to work in the United States. 

• Must have the ability to speak, read, and write English proficiently. 

• Able to work a flexible schedule, including evening, weekend and holiday hours. 

Competencies:

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.

• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 

• Knowledge of 24/7 security operations and procedures. 

• Knowledge of supervisory practices and procedures.

• Skill in staff supervision, including assigning work and providing training and performance management. 

• Ability to determine courses of action based on detailed written instruction. 

• Ability to provide positive direction and motivate performance. 

• Ability to track and maintain schedule assignments. 

• Ability to maintain professional composure when dealing with unusual circumstances. 

• Advanced computer skills are required. 

• Strong oral and written communication skills. 

• Strong customer service and service delivery orientation. 

• Ability to interact effectively at all levels and across diverse cultures. 

• Ability to take initiative and achieve results. 

• Ability to carry out multiple assignments concurrently. 

• Ability to adapt to changes in the external environment and organization. 

• Ability to exercise independent judgment and decision-making skills.

Working Conditions And Physical / Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:  

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• May be required to work overtime without advance notice. 
• Keyboard, basic computer usage and operating controls, which may include long periods of data entry. 
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
• Ability to carry up to 2.5-pound device during the entire shift. 
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• Required ability to manage multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• Regular talking and hearing. 
• May be required to use vehicle in the performance of duties. 
• On occasion may be required to perform stressful and physical activity. 
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.      
• Close vision, distance vision, and ability to adjust focus. 

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