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Security Operation Help Desk Analyst Jobs (NOW HIRING)

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

During change, acts systematically to respond to day-by-day operational needs, avoiding service ... CompTIA certifications desired. (ITF+, Tech+, A+, Network+, Security+) * Experience working in a ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Comptia Security + or a similar certification Additional Qualifications: * Excellent customer ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment ...

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

The analyst is an excellent communicator, able to speak to end users positively and explain ... Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

No Tier 2 work will be performed. This is an operational-type job and reliability, and ... Excellent organizational skills Basic User & Security Group Active Directory administration Strong ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Answer user inquiries regarding computer software or hardware operation to resolve problems.

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Collaborate with other IT staff to improve service desk operations and end-user support processes.

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering ...

360 IT Professionals

Help Desk Analyst

Mercer, PA · On-site

$19.25 - $26.50/hr

... operations, the company caters to its globally positioned clients by providing dynamic feasible ... support, security, and training. - Work involves independent technical duties supporting ...

Lake Michigan Credit Union

Help Desk Analyst

Grand Rapids, MI · On-site

$19.75 - $27/hr

The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit union's information and operating systems, hardware/software, training, and support. What ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

The Inventory Management Specialist will ensure efficient and accurate inventory operations ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ideal candidate will have experience in explaining complex solutions to ...

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Security Operation Help Desk Analyst information

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How much do security operation help desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for security operation help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For Security Operation Help Desk Analyst jobs, the most frequently searched job titles are:

Infographic showing various Security Operation Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst III

Elk Grove Village, IL • On-site

Vomela
Printing and Printing Services • 1 - 5K employees
Learn more about Vomelaexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Salary Range: $60,000 - $70,000 USD

Job Summary

Vomela has an on-site Help Desk Analyst Level 3 opportunity in our IT Operations Team out of our Elk Grove Village, IL and Franklin Park, IL locations. We are seeking qualified individuals with 3+ years of Help Desk experience looking to further develop their IT skill set.

What You'll Do...

  • Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures.
  • Logs incidents and service requests and maintains relevant records.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Uses experience to address user problems and interrogates knowledgebase for potential solutions.
  • Escalates complex or unresolved incidents.
  • Records and tracks issues from outset to conclusion.
  • During change, acts systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
  • Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
  • Maintains or creates records in knowledgebase, informs users about the process, and advises relevant persons of actions taken.
  • Assists with employee onboarding and offboarding tasks.
  • Other duties and projects as assigned.

Requirements

What You'll Bring...

Skills:

  • Technical knowledge and experience with desktop hardware and operating systems, networking basics, desk and mobile phones, software installation/configuration/troubleshooting.
  • Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests.
  • Time management skills to multitask and adhere to SLAs.
  • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly.
  • Communication skills to explain technical concepts in ways users can readily understand and for interacting with team members.
  • Provides a customer service mindset, showing empathy, patience, and professionalism to deliver a positive experience for each user.

Technologies:

  • Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Chrome, Teams/Zoom, ITSM/ITIL best practices.

Education/Experience:

  • An associate degree in the field of business administration, computer science, or management information systems.
  • 3-5 years of related work experience is preferred.
  • CompTIA certifications desired. (ITF+, Tech+, A+, Network+, Security+)
  • Experience working in a team-oriented, collaborative environment.

Work Environment:

On-site position, business hours 7:00am-3:30pm Central time, rotating after hours on-call support.

Travel:

Travel could be up to 5% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 25 pounds.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources

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