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Cyber Monitoring Manager

Hampton, VA · On-site

$107K - $145K/yr

Cyber Monitoring Manager Job Category: Information Technology Time Type: Full time Minimum ... Active Top Secret/SCI security clearance. Bachelor's degree in Cybersecurity, Computer Science ...

Tata Consultancy Service Limited

NC · On-site

$94K - $120K/yr

Help maintain, monitor, and troubleshoot deployed security monitoring agents (e.g., osquery) across ... Follow careful change management practices, keeping in mind that actions in this role can have wide ...

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How much do security monitoring manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for security monitoring manager in the United States is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.33 per hour, depending on experience, location, and employer.

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Infographic showing various Security Monitoring Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $54,037 per year, or $26 per hour.

Security Monitoring Coordinator - Bilingual Spanish Preferred

Jacksonville, FL • On-site

SafeTouch Security
11 - 50 employees
Learn more about SafeTouch Securityexternal

$17 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Security Monitoring Coordinator - Bilingual Spanish Preferred

Location: Jacksonville, FL

Pay Range: $17.00–$21.00 per hour, based on shift assignment and bilingual proficiency, plus performance incentives.

 

Join the SafeTouch Security Team!

Are you someone who stays calm under pressure, enjoys helping people, and can confidently manage multiple tasks at once? SafeTouch Security is looking for Security Monitoring Coordinators to join our Jacksonville-based monitoring team.

These are on-site call center roles located at our Jacksonville, Florida headquarters.

Security Monitoring Coordinators help protect homes, businesses, and communities by monitoring alarm activity, assisting customers, coordinating emergency response when needed, and supporting gated community access. Every shift is different, making this an excellent opportunity for individuals who thrive in a fast-paced customer service environment.

Bilingual English/Spanish candidates are encouraged to apply.


What You'll Do

  • Monitor and respond to alarm signals, emergency notifications, and live video activity. 
  • Contact customers, emergency contacts, and emergency responders when alarms are received. 
  • Perform remote security checks, gate access management, and virtual security services. 
  • Answer inbound and outbound customer calls regarding alarms, gate access, and general support. 
  • Document alarm activity, customer interactions, and dispatch actions accurately. 
  • Assist customers with basic alarm system functions, including arming, disarming, and resetting systems. 
  • Monitor multiple systems simultaneously while prioritizing urgent situations. 
  • Follow established procedures to help keep customers safe. 
  • Participate in ongoing training and support additional responsibilities as needed.


What We're Looking For
  • High school diploma or equivalent. 
  • Minimum of one year of experience in customer service, dispatch, call center, alarm monitoring, emergency communications, or another fast-paced service environment. 
  • Strong communication and problem-solving skills. 
  • Ability to multitask while remaining calm and professional. 
  • Comfortable using computers and learning new software applications. 
  • Dependable, detail-oriented, and able to work both independently and as part of a team. 
  • Ability to work weekends and holidays as needed. 
  • Spanish/English bilingual skills are preferred.
  • Ability to pass a background check and drug screening.

Preferred Experience

  • Experience with alarm monitoring, dispatch, customer service, access control, or surveillance systems.
  • Previous experience in a monitoring center, emergency communications, dispatch, 911 call center, or similar environment is a plus.


Core Work Hours & Compensation

  • First Shift: 7:00 AM – 3:30 PM ($17.00/hour) 
  • Second Shift: 3:00 PM – 11:30 PM ($18.00/hour) 
  • Third Shift: 11:00 PM – 7:30 AM ($20.00/hour) 
  • Bilingual Differential: +$1.00/hour 
  • Plus performance incentives!
  • Schedules include weekends and some holidays; however, employees receive consecutive days off. 


Why Join SafeTouch?

  • Competitive pay
  • Comprehensive benefits package (medical, dental, vision)
  • 401(k) with match
  • Paid time off and holidays 
  • Opportunities for professional development and growth 


SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.