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Seasonal Linux Help Desk Jobs in Georgia (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues

4P Consulting Inc.

Systems Support Tech 1

Atlanta, GA

$20 - $24/hr

... Linux and Microsoft Windows operating environments across multiple State of Georgia agencies ... Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May ...

Aprio

Senior Application Developer

Atlanta, GA · On-site

$100 - $130/hr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... Linux * Apache Tomcat * Visual Studio, VB.NET, ASP.NET, C# * Microsoft SQL Server * SQL Server ...

Aprio

Senior Application Developer

Atlanta, GA

$92K - $126K/yr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... Linux * Apache Tomcat * Visual Studio, VB.NET, ASP.NET, C# * Microsoft SQL Server * SQL Server ...

Aprio

Senior Application Developer

Atlanta, GA · On-site

$92K - $126K/yr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... Linux * Apache Tomcat * Visual Studio, VB.NET, ASP.NET, C# * Microsoft SQL Server * SQL Server ...

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Seasonal Linux Help Desk information

What is the difference between Seasonal Linux Help Desk vs Linux System Administrator?

AspectSeasonal Linux Help DeskLinux System Administrator
CertificationsBasic Linux certifications (e.g., Linux+)Advanced certifications (e.g., RHCE, LPIC)
Work EnvironmentHelp desk, support centers, remote assistanceData centers, enterprise networks, server management
Employer & IndustryIT support companies, tech departmentsLarge organizations, hosting providers, enterprise IT
Search & ComparisonFocuses on troubleshooting, user support, basic Linux issuesInvolves system configuration, network management, security

While both roles involve Linux, the Seasonal Linux Help Desk primarily provides user support and troubleshooting on a temporary basis, often with entry-level certifications. In contrast, a Linux System Administrator manages and maintains Linux servers and networks, requiring advanced skills and certifications. The roles differ in scope, responsibilities, and work environment, catering to different career paths within the Linux industry.

Seasonal Linux Help Desk jobs near you

IT Help Desk

Seneca Resources Company, LLC

Norcross, GA • On-site

Contractor

Re-posted 18 hours ago

Job description

IT Help Desk Analyst
Location: Norcross, GA
Work Environment: Call Center
Start Date: January 2026
Position Performance Measures
  • Calls handled per hour
  • Percentage of escalated calls
  • Not-ready time percentage
  • Call quality compliance
  • Average call handle time
  • Team Customer Satisfaction (CSAT)
  • Team Service Level Agreement (SLA) performance
Key Responsibilities
  • Provide first-level technical support by answering inbound customer calls and diagnosing reported issues.
  • Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution.
  • Confirm issue resolution and customer satisfaction before closing calls or tickets.
  • Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary.
  • Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds.
  • Apply approved fixes or workarounds discovered through collaboration.
  • Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices.
  • Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track.
  • Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution.
  • Educate customers on proper use of supported hardware and software, including "how-to" assistance.
  • Maintain high ownership of incidents through accurate documentation, follow-up, and case closure.
  • Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication.
  • Dispatch hardware-related issues to appropriate vendors.
  • Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner.
  • Maintain compliance with attendance, scheduling, and quality assurance standards.
  • Collaborate with team members to continuously improve support processes and customer satisfaction metrics.
  • Keep management and support teams informed of emerging or recurring support issues.
  • Perform additional duties as assigned.
Experience, Education, and Qualifications
Education
  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
Experience
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
Required Skills and Abilities
  • Strong customer-focused mindset with a high sense of ownership
  • Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users
  • Proven troubleshooting, root cause analysis, and issue resolution skills
  • Strong time management, organizational, and multitasking abilities
  • Ability to work independently while contributing effectively in a team environment
  • Professional phone etiquette and conflict management skills
  • Detail-oriented, self-motivated, and deadline-driven.
    About Seneca Resources:
    Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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