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Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA!  Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime!

This active, frontline leadership position supervises the dining room crew and ensures efficient, friendly, and professional food and beverage service for Highland Center guests and visitors. The Dining Room Shift Leader trains and directs staff, supports daily dining room and Greenery operations, maintains high standards of cleanliness and service, oversees inventory and beverage program support, and helps develop operational procedures that promote consistency and excellence. The role also partners with Food & Beverage Manager to ensure successful execution of special events, group functions, and guest experiences across Highland Center operations.

What you’ll be doing at AMC

• Lead front-of-house dining operations, serving as a team leader and role model while supporting both morning and evening service shifts.
• Deliver exceptional guest service by welcoming visitors, responding professionally to requests, and ensuring a positive dining experience.
• Train, mentor, and provide ongoing support and feedback to dining room staff to maintain high service standards.
• Maintain organization, cleanliness, and sanitation throughout all dining and beverage service areas while ensuring compliance with health and safety standards.
• Assist in the development, pricing, ordering, and implementation of seasonal beer, wine, and beverage menus.
• Manage beverage and dining ware inventories, including weekly beverage counts, monthly dining ware inventories, and related ordering needs.
• Develop, implement, and oversee cleaning schedules, task sheets, and operational procedures to ensure consistency and accountability among staff.
• Support special events, coffee breaks, social hours, and other food and beverage functions through planning, setup, service, and breakdown activities.

What we’re looking for at AMC

• Exceptional customer service skills
• Ability to work effectively within a team
• Ability to keep calm in a busy, fast-paced environment
• A minimum of 2 years of dining room, server or restaurant experience. 
• Experience leading teams and providing feedback in professional settings.
• Familiarity with the White Mountain National Forest & the AMC preferred; passion for the outdoors is a plus!
• Ability to work on a flexible schedule including weekends, holidays, mornings, evenings, and varied hours based on the season. 
• Ability to lift 50lbs and be on your feet for 8-hour shifts.

What AMC Can Offer You

Salary range: $14.00- $16.00/ hr, tips may also be earned in this role but are not guaranteed. 

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

• Health Plan: Generous employer contributions with optional vision and dental.

• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.

• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.

• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.

• Paid Time Off: Up to 3 weeks of paid earned time and up to 11 paid company holidays.

• Other Team Member Perks:
  • 30% discount on AMC merchandise
  • Free annual AMC membership
  • 10 free nights at AMC locations
  • Educational Assistance
  • Pro deal discounts on apparel, gear, and more!

To Apply:

Please include a resume and letter of interest. No phone calls or agencies please.  

AMC’s commitment to working at the intersection of people and the outdoors extends to our hiring process. Every application is reviewed by real people and our team does not use AI to screen candidates or replace human judgment.

As we review your resume and setup interviews, our goal is to get to know you as an individual. While AI may be a helpful preparation tool, it is important to know that our priority is to understand your unique voice, experience, and perspective. If your application includes a writing prompt, please be prepared to discuss your reasoning and approach.

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.  

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility that serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.