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Seasonal Amazon Customer Service Representative Jobs in Belleville, IL

QCHI

Customer Service Representative

Saint Louis, MO · On-site

$17.50/hr

The Customer Service Representative opportunity is a Part time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Saint Louis, MO

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a Part time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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How much do seasonal amazon customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for seasonal amazon customer service representative in Belleville, IL is $15.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Seasonal Amazon Customer Service Representative, and why are they important?

To thrive as a Seasonal Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with Amazon's customer service platforms, basic computer proficiency, and knowledge of CRM systems are typically required. Patience, adaptability, and a customer-focused attitude are essential soft skills that help you excel in addressing customer needs. These competencies are crucial for efficiently resolving inquiries, maintaining customer satisfaction, and supporting Amazon's high service standards during peak seasons.

What are some common challenges faced by Seasonal Amazon Customer Service Representatives, and how can they be managed effectively?

Seasonal Amazon Customer Service Representatives often encounter high call volumes and must quickly adapt to changing procedures, especially during peak shopping periods. Managing customer expectations and resolving diverse issues efficiently can be demanding, but structured training and robust support from team leads help ease the transition. Staying organized, utilizing available resources, and maintaining a positive attitude are key to handling fast-paced environments. Collaboration with experienced team members and supervisors also provides valuable guidance for tackling complex inquiries.

What does a Seasonal Amazon Customer Service Representative do?

A Seasonal Amazon Customer Service Representative assists customers with their inquiries, issues, and orders during Amazon’s busiest periods, such as holidays or Prime Day. They typically handle customer communication via phone, chat, or email, resolving problems related to deliveries, returns, refunds, and product inquiries. This role requires strong communication skills, the ability to work in a fast-paced environment, and a customer-first mindset. Seasonal representatives are usually hired on a temporary basis to help manage increased demand, but may have opportunities for permanent roles based on performance.

What is the difference between Seasonal Amazon Customer Service Representative vs Seasonal Retail Customer Service Associate?

AspectSeasonal Amazon Customer Service RepresentativeSeasonal Retail Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, remote or on-site, fast-pacedRetail stores, in-person, customer-facing
Industry UsageAmazon e-commerce and logisticsBrick-and-mortar retail stores
Search/Comparison IntentCustomer service roles in e-commerceCustomer service roles in retail stores

Both roles involve assisting customers, but the Seasonal Amazon Customer Service Representative primarily works in call centers or remotely for an e-commerce giant, while the Seasonal Retail Customer Service Associate works in physical retail stores. The skills and credentials are similar, but the work environment and industry focus differ.

What are popular job titles related to Seasonal Amazon Customer Service Representative jobs in Belleville, IL? For Seasonal Amazon Customer Service Representative jobs in Belleville, IL, the most frequently searched job titles are:
What job categories do people searching Seasonal Amazon Customer Service Representative jobs in Belleville, IL look for? The top searched job categories for Seasonal Amazon Customer Service Representative jobs in Belleville, IL are:
What cities near Belleville, IL are hiring for Seasonal Amazon Customer Service Representative jobs? Cities near Belleville, IL with the most Seasonal Amazon Customer Service Representative job openings:
Seasonal Amazon Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Service Metal

Saint Louis, MO

$15.50 - $21.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Representative -Full-Time | Onsite - St. Louis, MO

Service Metal is seeking a motivated and detail-oriented professional to join our Customer Service team. The Customer Service Representative plays a critical part in delivering exceptional after-order support and ensuring seamless customer experience across all channels.

Service Metal is a Master Distributor of industrial pipe fittings, valves, and flanges. Voted a Top Workplace in 2024 and 2025, we pride ourselves on offering a positive and productive work environment with excellent work-life balance, a collaborative culture, and industry-leading benefits. Our success is built on investing in our employees and giving them the tools and resources they need to succeed.

JOB SUMMARY:

The Customer Service Representative provides exceptional after-order support for customers. This role ensures accurate order processing, resolves shipping and product issues, manages documentation requests, and maintains strong communication between customers, warehouses, and internal teams.

This is a full-time, onsite position based at our Maryland Heights Corporate Headquarters and reports directly to the Customer Service Manager.

RESPONSIBILITIES:

  • Provide prompt, professional after-order support to customers.
  • Answer and direct incoming company phone calls in a polite and efficient manner.
  • Investigate and resolve shipping discrepancies, including shortages, incorrect items, and carrier-related issues.
  • Process return requests and manage issues with orders in transit.
  • Coordinate Outside Processing by communicating with Warehouse Managers, vendors, and internal departments.
  • Assist customers with document requests and manage documentation queues.
  • Collaborate with warehouse and sales teams to ensure order accuracy and customer satisfaction.
  • Participate in cross-training to support all customer service functions and maintain team coverage.
  • Promote a solution-focused approach that enhances the overall customer experience.

PREFERRED SKILLS & EXPERIENCE:

  • High school diploma or equivalent required.
  • Prior customer service experience preferred, but not required.
  • Strong organizational skills and high attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professional written and verbal communication skills.
  • Sound judgment and problem-solving abilities.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
  • Comfortable working with ERP/order entry systems (experience preferred).

WORK ENVIRONMENT:

  • Primarily office-based environment.
  • Regular use of computer and phone systems throughout the workday.

WHAT WE OFFER:

You will receive competitive hourly pay and enjoy fully company-paid benefits (Medical, Dental, Life, and Disability) after 90 days. Service Metal also funds a Health Reimbursement Account (HRA) to cover all in-network deductible costs for employees.

We offer a 401(k) retirement plan with a 3.5% company match, a profit-sharing program (with annual discretionary contributions after one year), and access to a financial advisor at no cost.

Employees benefit from generous paid time off (PTO) starting on day one, paid company holidays, a floating holiday, and paid parental leave. You will also be eligible for performance-based bonus opportunities.

Our positive, team-focused environment, commitment to excellence, and investment in employee success make Service Metal a great place to build your career.

ABOUT THE COMPANY:

Founded in 1954, Service Metal is a privately held, family-owned Master Distributor of industrial pipe fittings, valves, and flanges. Our mission is to make the customer experience easier and faster through world-class service built on excellence, integrity, and efficiency-and we know our employees are the backbone of our success. We were named a Top Workplace in St. Louis and are proud of our employee-first culture.

JOIN OUR TEAM!

If you are detail-oriented, customer-focused, and ready to build your career with a company that values service excellence and teamwork, we want to hear from you.

Learn more about us at www.servicemtal.net

Final offer of employment contingent upon an employment check and drug screen.

Apply