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Sdm Service Delivery Manager Jobs (NOW HIRING)

Globe Telecom, Inc.

Service Delivery Manager

Globe, AZ · On-site

Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery ...

Transdev

Service Delivery Manager

Lombard, IL · On-site

$84K - $105K/yr

The Service Delivery Manager is responsible for overseeing the delivery of high-quality IT services across the organization. This includes implementing and enforcing ITIL best practices, leading the ...

Zifo

Service Delivery Manager

Boston, MA · On-site

... services being offered by the provider organization * Expert in Project Management, SDLC types, people management * Familiar with the global delivery model and have experience working with ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

ICT Service Delivery Manager Brunswick Group is seeking an experienced hands-on Service Delivery Manager to lead our helpdesk across our Americas offices, based in our New York office. The successful ...

JLL

Offsite Service Delivery Manager

Seattle, WA · On-site

We are currently seeking an Offsite Service Delivery Manager to bring their expertise supporting offsite delivery of meetings and events for our Global Travel and Events program. Our team is ...

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Sdm Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do sdm service delivery manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for sdm service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the highest paid delivery job?

For a Service Delivery Manager (SDM) role, the highest paid positions are typically in senior management or executive levels within large organizations, with salaries reaching six figures. These roles often require extensive experience, certifications, and leadership skills, and may involve overseeing multiple teams or complex service portfolios.

How does a Service Delivery Manager typically collaborate with technical and non-technical teams to ensure client satisfaction?

A Service Delivery Manager (SDM) plays a pivotal role in bridging the gap between clients, technical teams, and other stakeholders. They regularly facilitate communication between IT specialists, support staff, and business units to ensure that service levels meet or exceed expectations. By coordinating project timelines, managing incident escalations, and conducting regular service reviews, SDMs ensure all parties are aligned on goals and deliverables. This collaboration is crucial for proactively identifying potential issues, implementing improvements, and maintaining high client satisfaction.

What is the difference between Sdm Service Delivery Manager vs Service Desk Manager?

AspectSdm Service Delivery ManagerService Desk Manager
Primary FocusOversees end-to-end service delivery and client satisfactionManages daily operations of the service desk team
ResponsibilitiesStrategic planning, process improvement, client relationsStaff management, incident resolution, ticket handling
Work EnvironmentClient-facing, cross-departmental collaborationHelp desk, support team environment
CertificationsITIL, PMP often preferredITIL, HDI certifications common

The Sdm Service Delivery Manager focuses on overall service delivery and client satisfaction, often working across departments and handling strategic initiatives. In contrast, the Service Desk Manager concentrates on daily support operations and team management. Both roles require ITIL knowledge and relevant certifications, but their scope and responsibilities differ significantly.

How much do delivery managers get paid?

Delivery managers, including SDM Service Delivery Managers, typically earn between $80,000 and $150,000 annually, depending on experience, industry, and location. They often oversee teams, manage client relationships, and coordinate project delivery, with higher salaries for those with certifications like PMP or ITIL and extensive leadership experience.

Is a service delivery manager higher than a project manager?

A Service Delivery Manager typically oversees the ongoing delivery of services to clients and focuses on customer satisfaction, while a Project Manager manages specific projects with defined goals and timelines. The hierarchy depends on the organization, but generally, a Service Delivery Manager has a broader, more operational role, whereas a Project Manager handles individual projects within that framework.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Salaries vary based on experience, industry, location, and certifications such as ITIL or PMP, and may include bonuses and benefits.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager (SDM), and why are they important?

To thrive as a Service Delivery Manager, you need expertise in IT service management, project coordination, and a solid understanding of business processes, typically supported by a degree in IT or business and experience in service delivery roles. Familiarity with ITIL frameworks, service management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly expected. Outstanding communication, leadership, and problem-solving skills help you build strong client relationships and effectively lead teams. These skills and qualifications are crucial for ensuring high-quality service delivery, customer satisfaction, and continuous improvement in a competitive environment.

What are Service Delivery Managers (SDMs)?

Service Delivery Managers (SDMs) are professionals responsible for ensuring that services are delivered to clients efficiently, consistently, and in line with agreed service levels. They act as the main point of contact between a service provider and its clients, handling communication, problem resolution, and process improvement. SDMs monitor service performance, manage service-level agreements (SLAs), and coordinate teams to meet customer expectations. Their goal is to maximize customer satisfaction while optimizing operational efficiency.
What cities are hiring for Sdm Service Delivery Manager jobs? Cities with the most Sdm Service Delivery Manager job openings:
What states have the most Sdm Service Delivery Manager jobs? States with the most job openings for Sdm Service Delivery Manager jobs include:
Sdm Service Delivery Manager jobs near you

Service Delivery Manager

Globe Telecom, Inc.

Globe, AZ • On-site

Full-time

Posted 12 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery of shared services across the organization.

Duties and Responsibilities


Leadership and Team Management:

  • Provide strategic direction and leadership to the shared services team.

  • Recruit, train, and develop team members, fostering a culture of high performance and continuous improvement.

  • Set clear goals and objectives for the team and regularly assess performance.

Process Improvement and Standardization:

  • Identify opportunities to streamline and improve shared services processes, ensuring efficiency and effectiveness.

  • Implement standardized procedures and best practices across all shared services functions.

  • Monitor process performance, identify bottlenecks, and implement corrective measures as needed.

Service Delivery and Quality Assurance:

  • Ensure timely and accurate delivery of shared services, meeting established service level agreements (SLAs).

  • Monitor service quality and customer satisfaction, taking proactive measures to address any issues or concerns.

  • Continuously evaluate and improve service delivery metrics, KPIs, and reporting mechanisms.

Relationship Management:

  • Collaborate with key stakeholders and department heads to understand their needs and align shared services accordingly.

  • Foster strong relationships with internal customers, promoting a customer-centric approach.

  • Act as a point of escalation for complex issues or disputes, resolving conflicts in a timely and satisfactory manner.

Financial Management:

  • Develop and manage the shared services budget, ensuring cost-effectiveness and adherence to financial targets.

  • Identify cost-saving opportunities and implement measures to optimize resource allocation.

  • Monitor financial performance and provide regular reports to senior management.

Compliance and Risk Management:

  • Ensure compliance with relevant laws, regulations, and internal policies.

  • Identify and mitigate potential risks within the shared services function.

  • Implement and monitor internal controls to safeguard organizational assets and data.

KPIs

  • Addresses all issues related to employee needs particularly on compensation and benefits processing and other employee data needs ( certifications, renewals, etc).

  • Monitors performance of all existing providers both internal and external relative to the implementation or provision of employee related services ( tax, loans payments, etc) to ensure compliance with SLAs and contract provision.

  • Maintains accurate data related to employee services activities both on active and inactive files. Provides policies on processing times for requests of various nature by the employees In relation to given employee services data

  • Regularly reviews and recommends revisions/ improvements on policies, guidelines and procedures related to employee services to ensure responsiveness and relevance, as well as alignment with changes in external legislatures/ policies.

  • Processes and facilitates the review of accurate data involve in service transactions. Conducts research on best practices in employee services and applies continuous improvement for employee service

Competencies

CORE

  • HR Strategy and Solution Development

  • HR Technology Enablement

  • HR Service Culture Management

  • HR Services Delivery and Operations Planning

  • HR Analytics - Audit

  • Rewards and Recognition Implementation


SUPPORT

  • HR Analytics - Talent Analytics

  • HR Systems Thinking

  • Solutions Insighting and Development

  • Strategic Business Partnering

  • Strategic Communications

  • Target Operating Models - Business Process Improvement

  • Start up Life Cycle Management

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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