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Sdm Service Delivery Manager Jobs (NOW HIRING)

Peraton

Service Delivery Manager

Reston, VA · On-site

$150 - $200/hr

The SDM will provide both strategic and operational leadership for service delivery across the ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

$100 - $125/hr

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... The SDM collaborates with cross-functional teams to drive customer satisfaction, operational ...

New

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... The SDM collaborates with cross-functional teams to drive customer satisfaction, operational ...

kgs

Service Delivery Manager

Washington, DC · Hybrid

The Service Delivery Manager provides hands-on coordination, stakeholder support, and service delivery management support across SBA's enterprise IT support program. This individual serves as a ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 ...

1091 Amadeus North America, Inc.

WI · On-site

$125 - $150/hr

Permanent The Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

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Sdm Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do sdm service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for sdm service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Sdm Service Delivery Manager vs Service Desk Manager?

AspectSdm Service Delivery ManagerService Desk Manager
Primary FocusOversees end-to-end service delivery and client satisfactionManages daily operations of the service desk team
ResponsibilitiesStrategic planning, process improvement, client relationsStaff management, incident resolution, ticket handling
Work EnvironmentClient-facing, cross-departmental collaborationHelp desk, support team environment
CertificationsITIL, PMP often preferredITIL, HDI certifications common

The Sdm Service Delivery Manager focuses on overall service delivery and client satisfaction, often working across departments and handling strategic initiatives. In contrast, the Service Desk Manager concentrates on daily support operations and team management. Both roles require ITIL knowledge and relevant certifications, but their scope and responsibilities differ significantly.

Is a service delivery manager a stressful job?

A Service Delivery Manager role can be stressful due to responsibilities such as managing client expectations, coordinating teams, and ensuring service quality. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What cities are hiring for Sdm Service Delivery Manager jobs?

Cities with the most Sdm Service Delivery Manager job openings:

What states have the most Sdm Service Delivery Manager jobs?

States with the most job openings for Sdm Service Delivery Manager jobs include:

What are popular job titles related to Sdm Service Delivery Manager jobs?

For Sdm Service Delivery Manager jobs, the most frequently searched job titles are:

Sdm Service Delivery Manager jobs near you

Service Delivery Manager

Carrollton, TX

Motion Recruitment
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Motion Recruitmentexternal

Contractor

Re-posted 7 days ago

Job description

The Service Delivery Manager (SDM) serves as the conductor of the delivery team - the central hub responsible for driving execution across multiple locations and work streams simultaneously. This is a critical path, high-accountability role that demands a highly committed, dynamic professional who leads from the front rather than simply monitoring progress.
Location: Carrollton, TX - 100% onsite role.
This position is equivalent to a Service Project Manager and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement, and direct delivery coordination activities. The SDM does not run meetings - they run programs, drive action, and ensure nothing falls through the cracks.
What We're Looking For - Top 3 Competencies
1. High-Volume Multitasking Across Work Streams
This role manages several different locations and workloads concurrently. The SDM must be capable of holding multiple active programs in mind at all times and driving progress on each without losing sight of the others.
2. Proactive, Anticipatory Leadership
The ideal candidate does not wait to be told what comes next - they predict it. They proactively identify next steps, anticipate issues before they arise, engage stakeholders, and constantly reprioritize based on new inputs such as urgency, deadlines, or dependencies. This person drives traffic; they do not simply direct it.
3. Disciplined Follow-Through with Agile Organization
Strong oversight and well-documented processes are essential - but those processes must be flexible enough to adapt in real time. The SDM owns outcomes, not just activities, and ensures accountability across all parties involved in delivery.
Primary Areas of Focus
  • Customer Service Request Intake
  • Planning and preparation for core service execution teams
  • Full ownership of coordination for core service delivery
  • Work Order creation and lifecycle management
  • Cross-functional collaboration to ensure streamlined, expeditious delivery
  • Direct customer support
  • Operational excellence and world-class service delivery
Key Duties & Responsibilities
  • Service delivery planning for all core service types, including Service Agreements, Reactive Work Orders, and Quoted Services
  • Build and maintain relationships with execution and action teams
  • Coordinate internal and external teams and subcontractors in a rapid-response business environment
  • Manage material procurement and supplemental labor coordination
  • Create accurate, complete Work Orders and manage them through full lifecycle
  • Network internally and externally to support seamless delivery
  • Shape expectations and outcomes through clear communication and proactive planning
  • Manage and continuously reprioritize scheduling based on urgency, deadlines, and team capacity
Qualifications
  • Familiarity with supported systems and their components
  • Strong interpersonal skills, including the ability to manage high-pressure situations with internal and external stakeholders
  • Exceptional verbal and written communication skills
  • Best-in-class organizational abilities with a commitment to accuracy and follow-through
  • Proven ability to manage and prioritize multiple responsibilities simultaneously
  • Commitment to excellent customer service
Software & Technical Skills
Required
  • Microsoft Office Suite (advanced proficiency)

Preferred
  • Virtual/PC-Based Call Systems - Genesys preferred
  • Work Order Management Systems - Salesforce bFO/bFS Lightning preferred
  • Tableau (user level)

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