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Scrum Master Analyst Jobs in Alberta (NOW HIRING)

ShyftLabs

Data Engineer

Calgary, AB

Build reliable transformation workflows that support analytics, reporting, and data science ... Master's degree in Computer Science, Engineering, or related discipline. * Experience working with ...

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Scrum Master Analyst information

What is a Scrum Master Analyst?

Scrum Master Analysts are professionals who facilitate Agile Scrum processes within teams, ensuring that projects are delivered efficiently and according to Scrum principles. They combine the responsibilities of a Scrum Master—such as coaching team members, removing impediments, and organizing Scrum ceremonies—with analytical skills to assess project metrics and improve processes. Their role helps teams collaborate effectively, adapt to changes, and continuously improve their workflow. By analyzing data and team performance, Scrum Master Analysts help organizations achieve better project outcomes and foster an Agile culture.

What are the key skills and qualifications needed to thrive as a Scrum Master Analyst?

To thrive as a Scrum Master Analyst, you need a deep understanding of Agile methodologies, Scrum practices, and strong analytical skills, often supported by certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM). Familiarity with Agile project management tools like Jira or Trello and data analysis platforms is also common. Exceptional facilitation, problem-solving, and communication skills help drive team collaboration and remove obstacles. These skills ensure efficient project delivery, continuous improvement, and stronger alignment between business objectives and development teams.

What is the difference between Scrum Master Analyst vs Business Analyst?

AspectScrum Master AnalystBusiness Analyst
CertificationsCertified Scrum Master (CSM), Agile certificationsCBAP, PMI-PBA, Agile certifications
Work EnvironmentAgile teams, project management settingsBusiness units, project teams, client interactions
Primary FocusFacilitating Agile processes, team coordinationGathering requirements, analyzing business needs
Industry UsageIT, software development, tech companiesFinance, healthcare, consulting, various industries

The Scrum Master Analyst and Business Analyst roles often overlap in project environments, but their core focuses differ. The Scrum Master Analyst primarily facilitates Agile processes and team collaboration, while the Business Analyst concentrates on understanding and documenting business requirements. Both roles require strong communication skills and relevant certifications, but they serve distinct functions within project teams.

Is Scrum Master Analyst still in demand?

Scrum Master Analysts are in demand as organizations adopt Agile methodologies to improve project management and team collaboration. They often require certifications like Certified ScrumMaster (CSM) and experience with Agile tools such as Jira, making their skills valuable across various industries seeking efficient project delivery.

How does a Scrum Master Analyst typically facilitate communication and collaboration within an Agile team?

A Scrum Master Analyst plays a crucial role in promoting transparent communication and effective collaboration among team members, product owners, and stakeholders. They facilitate regular Scrum ceremonies—such as daily stand-ups, sprint planning, reviews, and retrospectives—to ensure everyone is aligned on goals and progress. Additionally, they help remove impediments, encourage open dialogue, and foster a culture of continuous improvement, enabling the team to deliver high-quality results efficiently. Their analytical skills also assist in interpreting data and metrics to guide decision-making within the team.

What are popular job titles related to Scrum Master Analyst jobs in Alberta?

For Scrum Master Analyst jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Scrum Master Analyst jobs in Alberta look for?

The top searched job categories for Scrum Master Analyst jobs in Alberta are:

What cities in Alberta are hiring for Scrum Master Analyst jobs?

Cities in Alberta with the most Scrum Master Analyst job openings:

Scrum Master Analyst jobs near you
Infographic showing various Scrum Master Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

IT Application Support Specialist

Parkland

Calgary, AB

Full-time

Posted 9 days ago

Job description

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
 
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Portals Support Specialist plays a pivotal role in providing technical and operational expertise for our customer-facing portals. Operating at the intersection of business operations, CRM architecture, and enterprise software delivery, this individual collaborates closely with cross-functional business stakeholders, Salesforce platform leads, and software engineering teams.
This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.

Responsibilities:

  • Domain & Platform Expertise: Serve as the functional and technical Subject Matter Expert (SME) for the SunocoNet customer portal ecosystem across internal teams and external customers.
  • Requirements & Solution Scoping: Partner with business units to capture requirements for portal feature enhancements, translating business logic into actionable technical specifications and user stories.
  • Production Support: Manage and resolve escalated daily support tickets, investigating complex system anomalies, integration failures, and data discrepancies.
  • Identity & Access Governance: Oversee customer portal user provisioning, Single Sign-On (SSO) authentication flows, role-based access controls (RBAC), and security policy configurations.
  • System Observability & Monitoring: Proactively monitor web application health, microservice interfaces, webhooks, and automated batch jobs; manage alert escalations to prevent downtime.
  • Data Analysis & SQL Research: Execute SQL queries and perform database research across enterprise data stores for troubleshooting, operational reporting, and data integrity audits.
  • Quality Assurance & UAT: Perform functional testing for new portal deployments, bug fixes, and feature releases; co-facilitate User Acceptance Testing (UAT) with business stakeholders.
  • Salesforce Ecosystem Collaboration: Partner directly with the Salesforce team on cross-platform data flows, Experience Cloud/Service Cloud integrations, shared testing cycles, and release management.
  • Enablement & Documentation: Develop technical support manuals, API/workflow documentation, standard operating procedures (SOPs), and end-user training resources.

Education:

  • Certifications: Salesforce Certified Administrator and Platform App Builder.

Key Skills and Technical Requirements:

  • Web Architecture & Modern APIs: Strong understanding of modern multi-tier web architectures, cloud infrastructure, RESTful APIs, JSON/XML, SFTP, and browser-level diagnostic tools (DevTools, HTTP request tracing).
  • Advanced Database & SQL Skills: Proficient in writing SQL for data validation, operational troubleshooting, and ad-hoc analysis.
  • Identity & Security Frameworks: Familiarity with modern authentication protocols, including OAuth 2.0, SAML 2.0, and Multi-Factor Authentication (MFA).
  • Agile & IT Service Management (ITSM): Experience navigating Agile delivery methodologies (Scrum/Kanban) and using modern tools like Jira, Confluence, and ServiceNow/Zendesk for ticket and project tracking.
  • Communication & Stakeholder Management: Exceptional interpersonal and technical communication skills. Comfortable leading meetings, presenting solutions to cross-functional stakeholders, and translating business language to development teams.
  • Analytical & Detail-Oriented: Problem-solving mindset with a demonstrated ability to manage concurrent priorities in a fast-paced enterprise environment.

Responsibilities:

  • Industry Experience: Background in the energy, fuel distribution, logistics, or convenience store retail sectors is considered a strong asset.
  • Development Familiarity: Basic exposure to front-end technologies (JavaScript, HTML/CSS) or modern middleware frameworks (MuleSoft, AWS API Gateway, Postman).

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Parkland logo

About Parkland

Sourced by ZipRecruiter

With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Calgary, AB, CA

Social media

Twitter

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