About This RoleWe're looking for a Service Writer to join our team at Bike Mart! In this role, you'll be responsible for welcoming customers to our service department, inspecting their bikes, gathering essential information, and recommending services. When needed, you'll also perform simple while-you-wait repairs. As a Service Writer, you'll be the face of our business, providing exceptional customer service and ensuring a seamless experience for our riders.
What You'll DoCustomer greeting and engagement
Conducting Bike Mart's Multi Point Inspection
Capturing customer data and entering it into the POS
Scheduling repairs and services
Handling phone calls and customer inquiries
Performing basic bike repairs and maintenance
RequirementsService Writers should have the following-
Great communication skills
Excellent attention to detail
Ability to think on their feet in a fast paced environment
Sales skills
Working knowledge of bicycles
Customer service skills
Benefits