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Script Supervisor Jobs in Chicago, IL (NOW HIRING)

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Script Supervisor information

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$12

$31

$57

How much do script supervisor jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for script supervisor in Chicago, IL is $31.57, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $37.64 per hour, depending on experience, location, and employer.

What does a Script Supervisor do on a film set?

A Script Supervisor is responsible for ensuring continuity throughout the film production. They keep detailed notes on each shot, track script changes, and make sure that actions, dialogue, and other details remain consistent between takes and scenes. They also liaise closely with the director, camera, and editing departments to ensure the film can be seamlessly assembled in post-production. The Script Supervisor is essential for preventing errors that might disrupt the flow or realism of the story.

How does a Script Supervisor contribute to maintaining continuity on set during film production?

A Script Supervisor plays a crucial role in ensuring continuity by meticulously tracking every detail of each scene, such as actors' positions, dialogue, props, and wardrobe. They take detailed notes and photographs to document how scenes are shot, which helps prevent errors and inconsistencies between takes or shooting days. This collaboration extends across departments, requiring close communication with directors, camera crews, and actors to address continuity issues promptly and efficiently. Their attention to detail helps maintain the visual and narrative flow of the film, making their work essential for a seamless final product.

What is the difference between Script Supervisor vs Assistant Director?

AspectScript SupervisorAssistant Director
Primary RoleMaintains continuity, notes shots, and ensures script adherenceCoordinates production activities, manages schedule, and oversees daily operations
CredentialsExperience in film/TV, knowledge of continuity, often relevant certificationsExperience in production management, leadership skills, often relevant certifications
Work EnvironmentOn set, closely collaborating with director and camera crewOn set, managing cast and crew, overseeing schedule and logistics
Industry UsageCommon in film and television productionCommon in film and television production

The Script Supervisor focuses on maintaining continuity and script accuracy during filming, while the Assistant Director manages the production schedule and coordinates on set activities. Both roles are essential in film and TV production but serve distinct functions to ensure smooth operations and consistent storytelling.

What are the key skills and qualifications needed to thrive as a Script Supervisor, and why are they important?

To thrive as a Script Supervisor, you need a thorough understanding of screenplay structure, continuity, and strong attention to detail, often supported by formal training in film production. Familiarity with script supervision software, digital editing tools, and standard script formats is typically required. Excellent organizational skills, clear communication, and the ability to work well under pressure help you manage complex shooting schedules and collaborate with directors and crew. These skills ensure continuity, accuracy, and smooth production workflows, which are critical for maintaining the integrity of the final film or TV project.
What are the most commonly searched types of Script Supervisor jobs in Chicago, IL? The most popular types of Script Supervisor jobs in Chicago, IL are:
What job categories do people searching Script Supervisor jobs in Chicago, IL look for? The top searched job categories for Script Supervisor jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Script Supervisor jobs? Cities near Chicago, IL with the most Script Supervisor job openings:
Script Supervisor jobs near you
Infographic showing various Script Supervisor job openings in Chicago, IL as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $65,669 per year, or $31.6 per hour.
Supervisor - Service Center of Excellence

Supervisor - Service Center of Excellence

Burroughs

Elmhurst, IL

$62K - $67K/yr

Full-time

Posted 22 days ago

Job description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.


Job Summary:

The Supervisor within the Service Center of Excellence will lead our frontline customer support teams. In this role, you will be responsible for the day-to-day management of call center agents, ensuring that service levels are met, calls are handled professionally, and our customers receive exceptional assistance. This role actively coaches agents, manages shift schedules, and bridges the gap between frontline staff and senior management to ensure a high-quality and efficient customer experience.

Essential Functions/Key Responsibilities:

  • Manage, mentor, and train a team of customer service agents. Conduct regular one-on-one coaching sessions, review call recordings, and provide actionable feedback to improve performance.
  • Serves as the primary escalation point for service issues and supports Field Service Managers by managing day-to-day call operations and service performance, stepping in to de-escalate situations and providing satisfactory resolutions.
  • Provide real-time monitoring, prioritization, and reassignment of maintenance and project service calls for an assigned region.
  • Enforce quality standards and compliance protocols, ensuring agents adhere to company policies, procedures, and scripts
  • Ensure calls are managed based on SLA requirements, technician availability, skill set, and geographic location.
  • Maintain a strong understanding of the assigned territory to enable efficient call routing and workload balancing.
  • Document all service call actions accurately in the Oracle Field Service Dashboard or applicable call management systems.
  • Identify at-risk SLAs and service delivery issues; proactively implement corrective actions.
  • Escalate unresolved or high-risk service issues to the Field Service Manager or appropriate leadership.
  • Support continuous improvement initiatives focused on efficiency, service quality, and customer experience.
  • Oversee a team of scheduling analysts and customer service agents, balancing resource forecasting with real-time operations to guarantee we meet our service goals while completing projects.
  • Promote teamwork and collaboration to resolve issues quickly and effectively.
  • Provide feedback and recommendations to improve workflows, tools, and procedures.
  • Analyze call trends, workload distribution, and service outcomes to support data-driven decision-making.
  • Ensure adherence to established procedures, quality standards, and documentation requirements.
  • Guide and lead CMA1 and CMA2
  • Integrate into the Work Group Regional structure of Parts, Field Service, and Service Center of Excellence

Knowledge, Skills and Abilities:

  • Strong knowledge of call center operations, service delivery models, and SLA-driven environments.
  • Working knowledge of call management tools, dispatch systems, and service documentation processes.
  • Excellent customer service skills with the ability to manage escalations calmly and effectively.
  • Strong communication skills (oral and written), including active listening and clear documentation.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Sound judgment, problem-solving, and decision-making skills.
  • Strong organizational skills with the ability to multitask in a fast-paced, changing environment.
  • High attention to detail, reliability, and initiative.
  • Knowledge of assigned territory and technicians to enable optimal call management.
  • Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
  • Listening, patience, and strong communication (oral/written).
  • Ability to exercise sound judgement and make good decisions.
  • Team centered / work well with co-workers to resolve issues and problems.
  • Analysis and problem solving.
  • Punctual and reliable.
  • Work well in fast-paced ever-changing environment.

Physical Requirements and Working Conditions:

  • This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
  • Office position at Elmhurst, IL location.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.