ZipRecruiter

Log In

1

Scene Health Jobs (NOW HIRING)

Scene Health

Patient Engagement Specialist

Baltimore, MD · On-site +1

$25/hr

About Scene Health Scene is reimagining medication adherence with our 360° model of care, bringing the gold standard of Directly Observed Therapy into the digital age. Through personalized video ...

Scene Health

Full Stack Platform Engineer

Scene Health is a company focused on enhancing medication adherence through innovative technology solutions. They are seeking a Full Stack Platform Engineer to build and maintain features, improve CI ...

Scene Health

Full Stack Platform Engineer

Baltimore, MD · On-site +1

$100K - $115K/yr

About Scene Health Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational ...

Scene Health

Clinical Pharmacist (Bilingual)

Baltimore, MD · On-site

$117K - $140K/yr

About Scene Health Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational ...

Scene Health

Clinical Pharmacist (Bilingual)

Baltimore, MD · On-site

$117K - $140K/yr

About Scene Health Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational ...

Nku

Scene Shop Coordinator

Highland Heights, KY

$20.67/hr

Scene Shop Coordinator Position Type: Regular About the Role: The Scene Shop Coordinator works ... Under the Occupational Safety and Health Act of 1970, employers are responsible for providing a ...

next page

Showing results 1-20

All JobsScene Health Jobs

Scene Health information

See salary details

$971

$2.3K

$3.3K

How much do scene health jobs pay per week?

As of Aug 12, 2026, the average weekly pay for scene health in the United States is $2,323.62, according to ZipRecruiter salary data. Most workers in this role earn between $1,903.85 and $2,701.92 per week, depending on experience, location, and employer.

How does a Scene Health team member typically collaborate with patients and healthcare providers?

Team members at Scene Health work closely with both patients and healthcare providers to support medication adherence and improve health outcomes. This collaboration often involves regular remote check-ins with patients, providing education and encouragement, and maintaining detailed communication with providers to update them on patient progress. The work environment is highly collaborative and mission-driven, with a focus on leveraging technology to bridge gaps in care and foster strong, supportive relationships. Team members may also participate in multidisciplinary meetings to discuss case strategies and share best practices.

What is the difference between Scene Health vs Medical Assistant?

AspectScene HealthMedical Assistant
CredentialsVaries by role, often includes health tech or administrative certificationsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHealthcare settings, clinics, hospitals, or telehealthClinics, hospitals, outpatient facilities
Employer & IndustryHealthcare providers, telehealth companies, health tech firmsHospitals, clinics, medical offices
Job FocusPatient engagement, health data management, telehealth servicesPatient care, clinical tasks, administrative support

Scene Health primarily focuses on telehealth services and health data management, often requiring specialized certifications. Medical Assistants typically work directly in clinical settings, performing both administrative and clinical duties. While both roles serve the healthcare industry, Scene Health roles emphasize remote patient interaction, whereas Medical Assistants are more involved in in-person patient care.

What is a Scene Health coach?

A Scene Health Coach is a healthcare professional who supports patients in adhering to their medication regimens through personalized coaching and guidance, often using digital platforms. They work with patients to address barriers, answer questions, and motivate them to stay on track with their treatment plans. Scene Health Coaches play a crucial role in improving health outcomes by fostering trust, providing education, and ensuring patients take their medications as prescribed.

What are the key skills and qualifications needed to thrive as a Scene Health coach, and why are they important?

To thrive as a Scene Health Coach, you generally need a background in healthcare, public health, or behavioral sciences, often supported by relevant degrees or certifications. Familiarity with telehealth platforms, case management systems, and HIPAA compliance is crucial for managing patient interactions and safeguarding data. Excellent communication, motivational interviewing, and cultural sensitivity are vital soft skills for building trust and encouraging adherence. These skills and qualities are important because they drive patient engagement, improve health outcomes, and ensure effective, compassionate care delivery remotely.
More about Scene Health jobs
What states have the most Scene Health jobs? States with the most job openings for Scene Health jobs include:
What job categories do people searching Scene Health jobs look for? The top searched job categories for Scene Health jobs are:
Scene Health jobs near you
Infographic showing various Scene Health job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $120,828 per year, or $58.1 per hour.

Senior Customer Support Specialist (Bilingual Spanish required)

Scene Health

Baltimore, MD • On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Scene Health
Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.
Overview
Scene Health is on a mission to solve medication non-adherence. We're a diverse team of clinicians, technologists, and public health enthusiasts building high-impact, patient-centered solutions.
Scene Health is looking for a Senior Customer Support Specialist to assist customers with inquiries, resolve issues, and provide guidance on Scene Health's programs. This role involves communicating through various channels, such as phone, email, and chat, to ensure a positive customer experience throughout the interaction.
  • Specialists handle inquiries and troubleshoot issues via phone, email, and chat.
  • They guide customers through product features and resolve problems.
  • Maintain accurate records of customer interactions and feedback, with reporting on issues/resolutions
  • A deep understanding of the company's products and services to assist customers effectively.
  • Work well with other departments to resolve complex issues.

Scene Health is looking for a Senior Customer Support Specialist to conduct our Tier 1 member support and for the customer support function in line with existing protocols and processes. You'll be the primary owner of this function day-to-day - responding to customer feedback, handling tickets, troubleshooting, and customer SLAs directly - while working closely across internal Operations, Product, Tech, and Public Health teams to keep support running smoothly and to report common issues to improve the customer experience. Especially in moments of crisis, you'll bring character, integrity, and accountability - over-communicating as you solve problems and doing whatever it takes to make things right when we fall short.
We're looking for a doer who's equally comfortable resolving a ticket personally and stepping back to spot the pattern that should be addressed with a process fix - someone who goes the extra mile to truly understand our members and customers, not just their tickets, but the problems underneath them. In this role, you will be the go-to person for technical issues and user support across internal and external stakeholders. This role is a key asset to the Operations team, and all work should be completed with the goal of delighting customers so much that they join and/or continue using our mobile application and programs, and to make it easier for them to understand our platform, program, and technology.
Key Responsibilities
Inbound Issue Response & Resolution
  • Own ticket volume, response time, and time-to-resolution metrics as the primary Tier 1 support owner, finding and implementing automation solutions
  • Triage and resolve incoming customer and member issues directly
  • Determine appropriate escalation to the technical team when issues exceed Tier 1 scope, and track escalation outcomes
  • Formalize SLA tracking for technical resolution response times owed to partners
  • Serve as the front-line point of contact for customer-facing technical/support issues, and encourage patient enrollment and retention through your technical support communications
  • Approve requests for program incentives and troubleshoot related issues with the vendor and customer

Warm Transfer & App Troubleshooting Support
  • Contribute to building out internal support channels, including warm transfer workflows and handoff protocols
  • Personally handle first-line app troubleshooting (login issues, video upload failures, notification problems) via email, phone, and Scene platforms before escalating, and automate the process wherever possible
  • Provide program enrollment information to members as part of app troubleshooting, explain the value of our program, and support members to sign up and/or continue in our program
  • Track and report on volume, response time, and resolution time for this channel

Resource Enablement
  • Maintain and continuously improve the frontline FAQ/knowledge base
  • Document standard operating procedures for common ticket types and troubleshooting flows
  • Flag recurring or emerging issues that indicate a need for broader process or product changes

App Store Monitoring
  • Actively monitor app store ratings and reviews per agreed-upon protocols, and respond to members and customers as appropriate
  • Surface trends and actionable insights to Product, Operations, and Leadership

Cross-Functional Collaboration
  • Partner closely with Operations to align support processes with broader program delivery
  • Work with Product and Tech to report bugs, prioritize fixes, and pilot new features from a support-operations lens
  • Collaborate with Public Health and Operations teams to ensure member support practices align with clinical and program protocols

Qualifications
  • 3-5 years of experience in customer/member technical support, SaaS user support, or service operations, ideally in healthcare or health tech
  • Fluent bilingual proficiency in Spanish and English (spoken and written)
  • Good listening and communication skills- Able to identify root causes and prevent escalation by confirming issues, empathizing with individuals, and working toward a positive outcome. These strengths are essential for de-escalating frustration, as you turn routine interactions into opportunities for customer loyalty rather than conflict
  • Demonstrated ability to work independently on complex or escalated issues with minimal oversight
  • Hands-on experience with a ticketing platform
  • Strong cross-functional communication skills - comfortable working with Product, Tech, Operations, and Public Health stakeholders
  • Comfort building basic reporting/metrics and communicating trends to leadership
  • Startup mentality: adaptable, resourceful, and willing to do both strategic and tactical work
  • Growth mindset - interest in eventually building and leading a team as the function scales
  • Bachelor's degree preferred, or equivalent experience

Preferred Qualifications
  • Experience working in a startup or health tech company.
  • Experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives.

Why Join Us?
Benefits & Perks
  • Competitive salary range
  • Paid vacation, paid sick leave, plus paid holidays
  • Health, dental, vision, short and long-term disability
  • 401K retirement savings plan

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.
  • Work remotely while making a tangible impact on patients' lives.
  • Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
  • Collaborate with passionate professionals across healthcare, technology, and public health sectors.
  • Professional development and growth opportunities within a rapidly scaling company.

If you are a compassionate, tech-savvy healthcare professional with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.
We are interested in all qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas at this time.
The pay range for this role is:
75,000 - 85,000 USD per year (Remote (Baltimore, MD, US))

Apply