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Field Service Manager

Cooperates with: All Departments

Primary Responsibility: This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.

Specific Duties and Responsibilities:

• Commissioning the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers including troubleshooting and replacement parts identification
• Site coordination and project meetings
• Post-commissioning customer training on operations and maintenance
• Daily reports to customers and internal staff while in the field
• Follow up customer calls after service work completion
• Keep up-to-date on company products and services
• Plan own work schedule efficiently
• Maintain test equipment and special tools calibration
• Serve as MIRATECH's primary on-site technical representative at a designated customer facility for the duration of the assigned contract.
• Provide immediate on-site response to alarms, system faults, and performance deviations on a 24/7 on-call basis during the dedicated site assignment.
• Develop in-depth knowledge of the assigned site's equipment configuration, operating conditions, and historical performance trends.
• Maintain continuous operational readiness of MIRATECH equipment at the assigned site, ensuring maximum uptime and emissions compliance.
• Coordinate with MIRATECH Product Support and Engineering teams for escalation of complex technical issues.
• Upon completion of the dedicated site contract, transition to standard Field Service Technician travel requirements (50-75% overnight travel).

Qualifications:

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Proficiency with AC and DC Circuits including Relay Logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem solving skills
• Initial assignment may require full-time residence at a single customer site with 24/7 on-call availability for the duration of the contract. Following completion of the site assignment, travel requirements will align with standard Field Service Technician expectations (50-75% overnight travel).
• 3-7 years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver's license
• Must possess a passport or have the ability to obtain one

Physical Requirements:

• Stand, walk, bend, climb, and kneel for extended periods.
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Maintain situational awareness around active machinery and energized systems.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.