Sca Jobs in Indiana (NOW HIRING)

JOB TITLE: District Account Manager – Full-Time

LOCATION: Indianapolis – Hybrid Work from Home

TRAVEL:  High (51%+)

Your daily impact:

The job responsibilities below outline the core duties and expectations of a position, providing clarity on how the role supports Company goals. However, as business needs evolve, these responsibilities may shift over time to reflect new priorities, processes, or technologies:

• Primary Contact: Serve as the main point of contact for all existing customers within the district.
• Customer Engagement: Conduct regular check-ins and site visits to maintain satisfaction and uncover upsell opportunities.
• Issue Resolution: Proactively address customer concerns and coordinate with operations to resolve service-related issues promptly.
• Contract Negotiations: Manage contract renewals, negotiate pricing adjustments, and secure service expansions.
• Service Coordination: Work closely with operations to ensure all service commitments are met and exceeded.
• Performance Monitoring: Track service performance metrics and share customer feedback to drive continuous improvement.
• CRM Management: Maintain accurate records of sales activity, customer interactions, and contract updates in the CRM system.
• Reporting: Prepare and deliver weekly and monthly reports on sales performance, pipeline status, and market trends.
• Sales Plan Execution: Collaborate with the District Manager to execute the sales plan—including organic growth, scope increases, and price adjustments—to achieve or surpass annual revenue targets and outperform prior-year results.

Minimum Job Requirements

Minimum job qualifications define the essential skills, experience, and abilities needed to succeed in the role. They set the baseline for hiring but may evolve as the job and business requirements change:

• Education:  Bachelor's Degree 
• Experience: 3+ years experience with account management/customer service
• Industry Experience: 1 year experience with waste management / sweeping preferred
• Technical Skills: Strong proficiency in Microsoft suite

Skills & Competencies

Skills and competencies define the abilities and behaviors essential for success in the role. They guide performance expectations and may evolve as the role, team, or business priorities change:

• Customer Relationship Management: Ability to serve as the primary point of contact, build trusted customer relationships, conduct regular check-ins and site visits, and maintain high levels of customer satisfaction while identifying upsell opportunities.
• Sales & Contract Management: Strong skills in managing renewals, negotiating pricing and scope changes, executing sales plans, and driving organic revenue growth to meet or exceed annual targets.
• Issue Resolution & Service Coordination: Proactive approach to identifying and resolving customer issues, partnering closely with operations to ensure service commitments are met and service challenges are addressed promptly.
• Performance Tracking & Reporting: Capability to monitor service performance metrics, gather and communicate customer feedback, and prepare clear, accurate weekly and monthly reports on sales performance, pipeline, and market trends.
• CRM & Data Management: Proficiency in maintaining accurate CRM records, tracking customer interactions and contract updates, and leveraging data to support decision-making and continuous improvement.

Benefits & Wellness at SCA:

We believe great people deserve great perks. When you join SCA, you’re not just keeping the streets clean—you’re paving the way to a better future (with some solid benefits under the hood).

Here’s what we’ve got in our hopper:

• 401(k) with Match: Plan for the long haul—retirement is another kind of clean sweep.
• Health, Dental, Vision & Life Insurance: Take care of what matters most with benefits designed to support you and your family’s wellbeing and future.
• Short- & Long-Term Disability: If life throws a pothole your way, we help you keep rolling.
• Indemnity Insurance: Extra protection for life’s unexpected detours.
• Paid Time Off & Holidays: Even the best machines need downtime.
• Training Programs: Shift into high gear with learning and career advancement opportunities.
• Team Focus: We show up for our customers and each other, every day.
• A Culture that Cares: People are the heart of everything we do, fostering a culture of respect, safety, and growth
• Rooted in Respect: A company with a name people know & trust - built on relationships, community pride and a people focused approach to leadership.

Physical Requirements:

Physical requirements outline the essential on-the-job demands needed to perform the role safely and effectively.

• Lifting: Sedentary (0-10 lbs.)

• Sitting/Standing: Primarily desk-based with moderate standing or walking
• Dexterity: Ability to use computers, phones, and standard office equipment
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work

Ready to sweep your career to the next level? Apply today and join the SCA team!

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