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POSITION TITLE: Retail Banking Apprentice

REPORTS TO: Branch Manager

CLASSIFICATION: Non-Exempt

REVISED: 2026

JOB DESCRIPTION

SUMMARY

The Retail Banking Apprenticeship Program offers insight and hands-on experience across all areas and levels of the bank. This unique opportunity allows students to explore the full range of careers in banking, far beyond the traditional teller role. Apprentices follow a structured pathway toward a rewarding future in financial services, learning about customer service, lending, operations, compliance, and more. They will discover all the possibilities the banking world has to offer while building professional skills for long-term success. The Retail Banking Apprenticeship is in partnership with the Financial Services Academy (fsaindiana.org), which is part of the Indiana Career Apprenticeship Pathway (indianacap.org).

Retail bankers assist clients with day-to-day banking needs by helping them to manage their money through bank products. They serve as the frontline representatives of a bank, building relationships and supporting clients' financial well-being. As apprentices progress toward becoming fully trained Tellers, they will gain a solid understanding of key banking concepts and practices throughout the two-year program, leading to a broad understanding of banking, including:

• Banking Structure, Strategy, and Leadership
• Customer-Facing Services
• Lending and Products
• Compliance and Security
• Core, Transferable Professional Skills

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transaction Processing:

• Records customer transactions and issues receipts
• Balances daily transactions and reports discrepancies to the Head Teller
• Processes checks and cash, following the specified procedures
• Orders money supply for the bank, and counts incoming cash
• Places holds on accounts, processes change orders and accepts loan payments
• Regulates automated teller machines and night depository
• Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller

Customer Service:

• Provides excellent customer service to both internal and external customers
• Promotes and informs customers of the bank's products and services
• Answers customer questions

Financial Services Academy

• Accurately complete all requirements of the FSA curriculum as outlined in the training document

COMPETENCIES:

Communicating

• Communicates in a straightforward and assertive fashion
• Updates relevant people with timely information
• Listens carefully to what others are saying
• Respects and considers all opinions, even counter-opinions

Demonstrating Integrity

• Assumes responsibility for mistakes and failures
• Demonstrates consistency between what is said and what is done
• Behaves according to sound ethical and legal standards

Working with Others

• Is respectful of others
• Balances individual goals with team goals
• Builds and maintains productive relationships with people throughout the organization

Adapting to Change

• Maintains composure in frustrating situations
• Demonstrations flexibility in working with others
• Adapts to help others adapt to change

Client Service

• Effectively responds to customer needs
• Answers customer questions and fully addresses their concerns
• Quickly and practically solves customer's problems
• Demonstrates appropriate discretion; keeps confidential information private

Representing the Bank

• Demonstrates good interpersonal communication and presentation skills
• Manages difficult customer situations and treats others with respect
• Maintains a neat and professional appearance

Professional Excellence

• Demonstrates a consistently high level of professional judgment
• Provides customers with accurate and reliable financial information
• Demonstrates strong customer service and communication skills
• Maintains independent and objectivity in carrying out job responsibilities

JOB KNOWLEDGE:

• General business and financial knowledge
• Teller job knowledge
• Knowledge of department-related financial services regulations and compliance
• Knowledge of fraud: prevention and detection
• Knowledge of the company's products, services and policies

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

POSITION TYPE

This is a part-time position that will be in the office 16-24 hours per week as determined by school schedules.

TRAVEL

Travel is primarily local during the business day.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS:

• A high school junior seeking the Employment Honors Plus Seal diploma
• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
• Must have the dexterity to count money.
• Must be able to lift at least 30 lbs.
• Must be able to sit or stand for an extended period of time.
• Must be able to travel to office location.