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Sap Support Analyst Level 1 Jobs (NOW HIRING)

Robert Half

IT Support Analyst - Level 2

Naples, FL · On-site

We are looking for an IT Support Analyst - Level 2 to provide dependable technical support for a ... At least 1 year of hands-on experience supporting a specialized technology area such as ...

Collabera

SAP TSW Analyst Level III

Spring, TX · On-site

Detailed Perform base support work, enhancements and project work in a IT team in the Manufacturing ... Qualifications SAP MM and or SD Module, analytical/troubleshooting skills, interpersonal ...

Cintas

IT SAP Analyst-Level 3-BODS

Mason, OH · On-site

... least 1 full life cycle implementation * Minimum 3 years of planning and organizational skills ... Minimum 3 years of process improvement experience for operational support systems * Minimum 3 years ...

Noblesoft Technologies

Support Analyst

Allentown, PA · On-site

Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident ... Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.

Atalco

IT Deployment Analyst

Gramercy, LA · On-site

- IT Deployment Analyst Location: Gramercy, LA / St. Ann Department: Information Technology Reports ... Provide Level 1 technical support for Windows 10/11, Microsoft O365, Teams, SharePoint, and SAP ...

Gcu

IT Support Analyst Level I

Phoenix, AZ

Primary Responsibilities /Accountabilities/ Essential Functions: 1. Actively respond to teammates ... Multi-company technology support for employees of GCE, GCU and Orbis 12. Research Issues Through ...

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All JobsSap Support Analyst Level 1 Jobs

Sap Support Analyst Level 1 information

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$56

How much do sap support analyst level 1 jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for sap support analyst level 1 in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Sap Support Analyst Level 1 vs Sap Support Analyst Level 2?

AspectSap Support Analyst Level 1Sap Support Analyst Level 2
CertificationsBasic SAP certifications, relevant support trainingAdvanced SAP certifications, specialized modules
ExperienceEntry-level, 0-2 yearsMid-level, 2-5 years
ResponsibilitiesHandling basic support tickets, troubleshootingResolving complex issues, mentoring Level 1
Work EnvironmentSupport desk, client sitesSupport desk, project teams

In summary, Sap Support Analyst Level 1 focuses on basic support tasks and troubleshooting, while Sap Support Analyst Level 2 handles more complex issues and provides guidance to Level 1 analysts. Both roles require SAP knowledge, but Level 2 demands more experience and advanced certifications.

What are the most common challenges faced by a SAP Support Analyst Level 1, and how are they addressed on the job?

SAP Support Analyst Level 1 professionals often encounter challenges such as troubleshooting user-reported issues with limited access rights, balancing multiple support tickets simultaneously, and quickly learning the intricacies of various SAP modules. These challenges are typically addressed through structured training, close collaboration with senior analysts and developers, and using detailed documentation and knowledge bases. The role often involves direct communication with end users to clarify issues, escalating complex problems when necessary, and developing problem-solving skills through hands-on experience.

What does a SAP Support Analyst Level 1 do?

A SAP Support Analyst Level 1 is responsible for providing first-line technical support and troubleshooting for users of SAP software within an organization. They handle basic issues such as password resets, user access problems, and simple configuration errors. Their role typically includes logging and tracking support tickets, escalating complex issues to higher-level analysts, and assisting with routine system maintenance. Good communication and problem-solving skills are essential for this entry-level position.

What are the key skills and qualifications needed to thrive as an SAP Support Analyst Level 1, and why are they important?

To thrive as an SAP Support Analyst Level 1, you need a basic understanding of SAP modules, troubleshooting skills, and often a degree in information technology or a related field. Familiarity with SAP GUI, ticketing systems like ServiceNow, and ITIL Foundation certification are commonly required. Strong problem-solving abilities, attention to detail, and effective communication skills help analysts address user concerns efficiently. These competencies ensure timely resolution of technical issues and smooth operation of SAP systems, supporting business continuity.
IT Support Analyst - Level 2

IT Support Analyst - Level 2

Robert Half

Naples, FL • On-site

Temporary

Posted 4 days ago

Job description

We are looking for an IT Support Analyst - Level 2 to provide dependable technical support for a service-focused organization in Naples, Florida. This contract-to-permanent opportunity is ideal for a detail-oriented individual who can resolve complex infrastructure, endpoint, and access-related issues across both on-premises and cloud environments. The role requires strong communication, sound technical judgment, and the ability to investigate recurring problems to deliver lasting solutions.
Responsibilities:
• Deliver advanced technical support for desktops, laptops, mobile devices, servers, and related systems in both local and cloud-based environments.
• Diagnose escalated hardware, software, network, and operating system issues, identify underlying causes, and implement effective long-term fixes.
• Administer and support authentication and access technologies, including multi-factor authentication and federation services across enterprise platforms.
• Configure, deploy, and maintain user devices and enterprise technologies such as Microsoft systems, Apple devices, Android platforms, Citrix solutions, and Cisco-based tools.
• Manage account access, directory services, and system configurations, including support for Active Directory and related user administration tasks.
• Create and update technical documentation, support procedures, reports, and knowledge base materials to improve service consistency.
• Partner with internal teams to support infrastructure improvements, system rollouts, and configuration management activities.
• Contribute to structured project delivery by working within Agile-based environments and supporting technical implementations as needed.

• At least 1 year of hands-on experience supporting a specialized technology area such as infrastructure, networking, storage, servers, security, Windows, or Linux across on-premises and cloud resources OR recently CompTIA certified

• Experience working with networks and operating systems in an enterprise support setting.

• Practical experience implementing or managing multi-factor authentication platforms and federation services in business environments.

• Strong verbal and written communication skills with the ability to prepare clear documentation, correspondence, and procedural materials.

• Demonstrated troubleshooting ability with a focus on root cause analysis and resolution of broader systemic issues.

• Ability to apply logical and analytical thinking to a wide range of technical and operational challenges.

• Experience working in Agile environments or supporting teams that use Agile methodologies.

• Must hold at least three of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Cloud+, or Apple Certified Support Engineer

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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