Sap Customer Service Manager Jobs (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

The Opportunity
As a SAP Order to Cash Consultant, Senior Associate, you will play a pivotal role in helping clients optimize their customer relationship management processes within our SAP practice. You will analyze client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilization of SAP CRM applications. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and enhancing your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions and embracing ambiguity as opportunities for growth.
In this role at PwC, you will leverage your skills to respond effectively to diverse perspectives and needs, using a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is evolving, interpreting data to inform insights and recommendations. Upholding professional and technical standards, you will contribute to the firm's code of conduct and independence requirements, all while fostering a culture of continuous improvement and innovation.
Responsibilities
- Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
- Managing the integration and utilization of SAP CRM applications to optimize customer relationship processes
- Providing training and support to clients for seamless adoption of SAP CRM systems
- Collaborating with clients to enhance customer satisfaction and achieve strategic objectives
- Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
- Developing business process improvements and modeling to enhance operational efficiency
- Building meaningful client connections and anticipating the needs of teams and clients
- Navigating complex situations to grow personal brand and deepen technical skills
- Upholding professional and technical standards in alignment with the firm's code of conduct
- Leveraging business technology and CRM software to drive customer engagement and loyalty
What You Must Have
- At least a Bachelor's degree
- At least 2 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems
- Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
- Utilizing analytical thinking for business process improvement
- Engaging in customer relationship management and customer satisfaction
- Applying business technology skills to enhance client solutions
- Managing deployment and design implementation projects
- Excelling in customer needs analysis and customer engagement strategies

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines