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Sample Operations Manager Jobs in Monkton, MD (NOW HIRING)

Republic Services

Lab Pack Ops Supervisor

Baltimore, MD

$78K - $108K/yr

Collects post-treatment samples wastes to determine suitability for ultimate disposition of bulk ... Knowledge of personnel management, operations, equipment, waste processing and recycling techniques.

Republic Services

Lab Pack Ops Supervisor

Baltimore, MD · On-site

$78K - $108K/yr

Collects post-treatment samples wastes to determine suitability for ultimate disposition of bulk ... Knowledge of personnel management, operations, equipment, waste processing and recycling techniques.

Republic Services

Lab Pack Ops Supervisor

Baltimore, MD · On-site

$78K - $108K/yr

Collects post-treatment samples wastes to determine suitability for ultimate disposition of bulk ... Knowledge of personnel management, operations, equipment, waste processing and recycling techniques.

STX

Product Development Project Manager

Baltimore, MD · On-site

$113K - $142K/yr

... Quality, Laboratory, Operations, factories, suppliers, third-party test laboratories, and ... Coordinate prototype builds, sample reviews, fit evaluations, impact testing, wear testing, and ...

New

STX

Product Development Project Manager

Baltimore, MD · On-site

$113K - $142K/yr

... Quality, Laboratory, Operations, factories, suppliers, third-party test laboratories, and ... Coordinate prototype builds, sample reviews, fit evaluations, impact testing, wear testing, and ...

New

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Sample Operations Manager information

See Monkton, MD salary details

$29.1K

$59.6K

$111.2K

How much do sample operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for sample operations manager in Monkton, MD is $59,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What does a sample operations manager do?

A Sample Operations Manager oversees the coordination, management, and distribution of samples within a company, often in industries like pharmaceuticals, consumer goods, or laboratories. Their responsibilities include handling sample inventory, ensuring compliance with regulations, managing logistics, and collaborating with various departments to fulfill sample requests efficiently. They play a crucial role in maintaining the integrity and timely delivery of samples, which supports research, sales, and product development activities.

What are the key skills and qualifications needed to thrive as a sample operations manager?

To thrive as a Sample Operations Manager, you need expertise in logistics, inventory management, and process optimization, typically supported by a bachelor’s degree in business, supply chain, or a related field. Familiarity with inventory management software, ERP systems, and data analysis tools is often required. Strong organizational, problem-solving, and leadership skills help you effectively coordinate teams and adapt to changing priorities. These abilities ensure efficient sample flow, minimize errors, and support overall operational success within the organization.

How does a sample operations manager typically collaborate with cross-functional teams to ensure seamless workflow?

A Sample Operations Manager works closely with departments such as production, quality assurance, sales, and logistics to coordinate the flow of samples from creation to delivery. Regular meetings and status updates are common to align on priorities, address bottlenecks, and ensure that sample requests meet client specifications and deadlines. Strong communication and organizational skills help bridge gaps between teams, making it easier to resolve issues quickly and maintain high standards of accuracy and efficiency. This collaborative environment fosters continuous improvement and supports the overall success of the organization's sample operations.

What is the difference between Sample Operations Manager vs Sample Supervisor?

AspectSample Operations ManagerSample Supervisor
ResponsibilitiesOversees multiple departments, manages strategic planning, and ensures operational efficiency.Supervises daily tasks of a team, enforces policies, and reports to managers.
Required CredentialsBachelor's degree in business or related field; experience in operations management.High school diploma or equivalent; relevant experience or certifications preferred.
Work EnvironmentOffice setting, often in a managerial or strategic role.On-site in a specific department or team.
Industry UsageCommonly used in manufacturing, logistics, and corporate settings.Used across various industries for team supervision.

The Sample Operations Manager focuses on strategic oversight and managing multiple teams or departments, while the Sample Supervisor handles daily team supervision and operational tasks. Both roles require relevant experience, but the manager position typically involves broader responsibilities and higher-level decision-making.

Senior Manager, AI Performance & Operations

Nottingham, MD • On-site, Remote

Devoted Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about Devoted Healthexternal

$110K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Devoted Health rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Job Description
A bit about this role:
As a Senior Manager, AI Performance & Operations, you will own the production performance and continuous improvement of Devoted's core agentic workflows for service and experience. so that every general-availability workflow has clear performance thresholds, reliable monitoring, explicit fallback paths, and a measurable improvement plan.
This person is the accountable operator for Guide's highest-volume and highest-risk AI workflows once they are live. They maintain the portfolio view of where each workflow stands, detect degradation early, diagnose the root cause, drive corrective action, and verify that implemented changes improve outcomes. They also serve as the in-house expert for early-stage projects by helping teams define instrumentation, evaluation design, launch criteria, and safe hand off into general availability.
Responsibilities and Impact will include:
  • Post-Launch Accountability: Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met.
  • Portfolio Oversight: Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions
  • Performance & Dashboards: Monitor weekly indicators (containment, escalation, complaints) and oversee production dashboards to track behavior independently.
  • Diagnosis & Incident Response: Lead response for AI regressions; distinguish between model, prompt, or orchestration issues and drive post-mortems to closure.
  • Continuous Improvement & Optimization: Run structured cycles (hypothesis, testing, rollout/rollback) for "mini-launches" like model swaps, prompt changes, and tool updates. Recommend evidence-based accelerations, such as model migrations or deeper tool-orchestration changes.
  • Scalable Evaluation: Design eval systems using golden datasets, LLM-as-judge workflows, and human review queues for production and pre-production.
  • Expert Review: Guide new workflows during incubation to ensure they launch with proper instrumentation, eval coverage, and safety models.
  • Executive Communication: Translate technical changes into plain language for leadership, explaining what broke, why it matters, and who is fixing it.

Required skills and experience:
  • Applied AI Expertise: Strong production experience with LLMs, RAG, voice AI, agentic orchestration, or equivalent ML systems.
  • Evaluation Systems: Demonstrated experience designing or operating rubrics, scoring frameworks, regression tests, and production-sampling workflows.
  • Diagnostic Acumen: A clear mental model for distinguishing failure modes, such as model reasoning, tool failure, retrieval issues, and workflow logic.
  • Optimization Mindset: Comfort with active experimentation-including prompt/context tuning, retrieval redesign, and safe model migrations-beyond simple issue triage.
  • Strategic Communication: Excellent cross-functional judgment and the ability to communicate clearly in ambiguous, high-accountability environments.
  • Outcome Ownership: Deep personal accountability with a drive to own results rather than just producing recommendations.
  • Preferred Industry Background: Experience in healthcare, regulated workflows, contact center operations, or high-stakes service quality/reliability functions.

Salary: $110,000 - $170,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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