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Salesforce Service Cloud Tech Lead Jobs (NOW HIRING)

Triwill Group

$150 - $200/hr

... cloud technology. You will lead complex architecture discussions involving Salesforce Contact ... Service Cloud Voice, and Amazon Connect. The role combines strategic solution design with hands-on ...

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Infographic showing various Salesforce Service Cloud Tech Lead job openings in the United States as of June 2026, with employment types broken down into 47% Full Time, 37% Part Time, 5% Temporary, and 11% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Salesforce Service Cloud Tech Lead

Dallas, TX • On-site

Damco Solutions
IT Services • 5 - 10K employees
Learn more about Damco Solutionsexternal

$55 - $72.75/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Damco Solutions is seeking a Salesforce Service Cloud Tech Lead to oversee the technical design and implementation of Salesforce solutions. The role involves leading a team of developers, translating business requirements into technical solutions, and ensuring code quality and integration with external systems.
Responsibilities:
• Lead the technical design, configuration, and implementation of Salesforce Service Cloud solutions.
• Translate business requirements into scalable and efficient technical solutions using Salesforce best practices.
• Oversee and guide a team of Salesforce developers and administrators.
• Design and implement automation using Flows, Process Builder, and Apex.
• Implement features like Case Management, Knowledge Articles, Live Agent, Omni-Channel, and Service Console.
• Develop custom components using Apex, Lightning Web Components (LWC), and Visualforce.
• Ensure code quality through peer code reviews, CI/CD pipeline usage, and test coverage.
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware (e.g., MuleSoft), or third-party tools.
• Work closely with QA, Product Owners, and Business Analysts during Agile development cycles.
• Provide level 3 technical support and guidance on Service Cloud features and limitations.
Qualifications:
Required:
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of Salesforce experience with 3+ years focused on Service Cloud.
• Proven experience in leading technical Salesforce teams.
• Strong experience with Apex, LWC, SOQL, and Salesforce APIs.
• Experience with Omni-Channel, Live Agent, Chatbots, and Case Escalation.
• Strong understanding of Salesforce security model, sharing rules, and data model.
• Knowledge of DevOps tools like Copado, Gearset, or Bitbucket pipelines.
• Salesforce Certified Service Cloud Consultant (required)
Preferred:
• Salesforce Platform Developer I/II
• Salesforce Application Architect (optional but preferred)
Company:
Damco Solutions is a provider of IT solutions, services, and products. Founded in 1996, the company is headquartered in Plainsboro, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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