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Salesforce Queue Manager Jobs (NOW HIRING)

Veterans Sourcing Group

fraud specialist

Johnston, RI · On-site

$20 - $22/hr

The Queue Manager oversees daily fraud and claims inquiry queues to ensure timely, accurate intake, tracking, and resolution of cases. This role manages Salesforce case creation and maintenance ...

CYNET SYSTEMS

Claims Processor

Mason, OH

$14 - $18/hr

... the shared Salesforce queue, using standard client set-up guideline(s) and process(es ... Management tool. * Benefit set-up validation in the core Facets system and communicating to ...

Dana

Pricing Manager

Maumee, OH

Manage Day-to-Day Pricing Maintenance via SalesForce queue Education and Qualifications * Bachelors Degree in Business Administration, Analytics, or Finance * 10+ years of high volume and complex ...

Dana Incorporated

Pricing Manager

Maumee, OH

Manage Day-to-Day Pricing Maintenance via SalesForce queue Education and Qualifications * Bachelors Degree in Business Administration, Analytics, or Finance * 10+ years of high volume and complex ...

Dana Incorporated

Pricing Manager

Maumee, OH · On-site

Manage Day-to-Day Pricing Maintenance via SalesForce queue Education and Qualifications * Bachelors Degree in Business Administration, Analytics, or Finance * 10+ years of high volume and complex ...

Apex Informatics

IT Project Manager

$100K - $119K/yr

... Salesforce basic administration: : Public Group Pick list values Macros and Quick Codes • Reports Create/change email templates Home Page modifications Case page layout changes Queue management ...

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Salesforce Queue Manager information

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$31.5K

$83.5K

$150K

How much do salesforce queue manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for salesforce queue manager in the United States is $83,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Salesforce Queue Manager vs Salesforce Administrator?

AspectSalesforce Queue ManagerSalesforce Administrator
Primary RoleManages and assigns records within queues to ensure efficient workload distributionConfigures, maintains, and optimizes Salesforce platform functionalities
Required SkillsKnowledge of Salesforce queues, record management, and basic admin tasksComprehensive Salesforce admin skills, including user management, automation, and security
CertificationsSalesforce Administrator certification often preferredSalesforce Administrator certification required
Work EnvironmentTypically part of support or operations teams, focusing on record flowWorks across departments to customize and improve Salesforce usage

While both roles involve Salesforce platform knowledge, the Salesforce Queue Manager primarily focuses on managing record queues and workload distribution, whereas the Salesforce Administrator handles broader platform configuration, user management, and process automation. Understanding these differences helps organizations assign the right responsibilities and find qualified candidates.

Infographic showing various Salesforce Queue Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,482 per year, or $40.1 per hour.
Fraud & Claims Operations

Fraud & Claims Operations

A-Line Staffing Solutions

Johnston, RI • Hybrid

$21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Pay: From $21.00 per hour Job description: Job Posting: Fraud & Claims Operations Schedule: 40 hours/week | 8 hours/day | Weekly Time Submission Work Environment: Hybrid/Flexible (4 days or less onsite) Openings: 1 Position Overview Salesforce Queue Manager – Fraud & Claims Operations We are seeking a highly analytical and detail-oriented Queue Manager to support fraud and claims operations. This role is responsible for overseeing daily fraud and claims inquiry queues, ensuring timely intake, case tracking, workflow progression, and SLA adherence. The ideal candidate will have experience in fraud operations, claims processing, banking operations, or financial services case management , with strong Salesforce reporting and workflow monitoring expertise.

This is an excellent opportunity for professionals experienced in operational queue oversight, performance reporting, and process optimization within financial services environments. Key Responsibilities Monitor and manage daily fraud and claims inquiry queues to ensure timely intake, assignment, and case resolution Create, review, update, and maintain fraud/claims-related cases in Salesforce Track workflow progression to ensure all inquiries meet established SLAs Identify trends, bottlenecks, delays, and operational risks; escalate issues proactively Generate daily, weekly, and monthly operational performance reports Ensure accuracy and completeness of queue data for audit readiness and reporting integrity Collaborate with operations leaders to improve workflow efficiency and service performance Support special fraud and claims operations projects as assigned Maintain high-quality documentation standards and process consistency Analyze queue metrics and recommend operational improvements Required Qualifications Experience in fraud operations, claims processing, banking operations, or financial services support Strong hands-on experience with Salesforce case management and reporting Ability to manage multiple workflows in a fast-paced operational environment Strong analytical and reporting skills Excellent organizational and prioritization abilities High attention to detail and accuracy Strong written and verbal communication skills Proficiency with: Microsoft Excel Outlook PowerPoint Operational reporting tools Preferred Qualifications Prior queue management or workflow monitoring experience Experience reporting on SLA performance metrics Knowledge of banking fraud investigation workflows Financial claims operations experience Process improvement or operational optimization experience Determine if fraud activity is Identifying fraud detection/trending issues Set working in fraud solution and maintaining fraud detection strategies Utilize theft and fraud tools to effectively address potential risk or fraud Review new account fraud alerts Optimize fraud and risk operations Analyze fraud patterns in data to identify new fraud trends and hidden patterns of fraud Combating fraud for the team Keep detailed records of fraud activity Keep detailed records of fraud activity and prepare fraud / risk reports Recommend optimization within fraud prevention rules Maintain company fraud database records Providing thought leadership on fraud prevention Update fraud software to react accordingly to the identified fraud trend Maintain fraud analytics to track behavioral patterns associated with online fraud Monitor a fraud detection system that be designed to identify fraudulent activity Assess and communicate voice fraud risks associated with evolving fraud tactics Determine if fraud has occurred Drive fraud and risk mitigation activities Maintain awareness of new fraud techniques and security developments for counteracting fraud

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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